Argos Customer Service Issues

On Saturday, August 21st, the washing machine delivery to 8 Finley Road, Harpenden, AL5 5BW was scheduled for 1pm-3pm. Unfortunately, upon arrival, the two delivery drivers initially refused to bring in the new washing machine and take away the old one. Despite persuasion, they reluctantly brought in the new machine but declined to remove the old one, claiming it wouldn't fit through the door. Subsequent calls to Argos Customer Service resulted in unfulfilled promises to pick up the old machine. The behavior of the delivery drivers was deemed rude and unprofessional, causing distress to the family. The company's failure to address the situation promptly and effectively has led to disappointment and a loss of faith in Argos as a long-standing customer. The incident was witnessed by neighbors and recorded on CCTV, highlighting the need for accountability and improvement in Argos' delivery services. Awaiting a response from Argos regarding this unacceptable experience. - R. Elmon

Hello, my name is Lee Wilkerson. I picked up an order today at Sainsbury’s Kentish Town on 22/8/21. The order was in a black Argos Sainsbury Habitat bag. When I got home and removed the items from the bag, I noticed that the Nivea gift set, which was intended as a gift, had its box torn and taped back together. It seems either a customer or store did this before it was given to me. Sadly, I have to keep this for myself now as I can't gift it in this condition. Additionally, the bottle in the gift set is missing a rubber stopper. The poor packaging and state of the gift set are unacceptable. If I didn't have three kids with me, I would have returned it. This experience has left me disappointed, especially since I never encountered such issues with Argos before. My order number is [redacted] for the Nivea gift set.

I recently bought a universal toilet seat from Argos expecting it to fit all toilets, but it didn't come close to fitting mine. My son opened the package and immediately noticed it wouldn't work, so we attempted to return it. Unfortunately, we were told it couldn't be returned once opened. Despite contacting customer service multiple times, I was met with unhelpful staff and disconnected calls after enduring lengthy automated messages. Argos' website was also uninformative. It would greatly benefit customers if specific measurements for hinge holes were provided to avoid such issues. I now have an unwanted toilet seat that serves as a cautionary tale. The lack of clarity in the product description is concerning, leading me to reconsider shopping at Argos. I will stick with Amazon, a reliable company I have had no issues with for the past 8 years.

I purchased the Panasonic phone and answering machine KX-TGCA20EX last year. I recently opened it as I have not yet moved houses due to the lockdown and realized it is missing essential accessories to operate, including the AC adapter base, phone cord, and rechargeable batteries as per the instructions. I am disappointed by this oversight as these items are crucial for the functionality of the phone. I have never encountered any issues with Argos before, and I hope this matter can be resolved promptly without escalation. I will need the phone to be operational by next month when I move into my new home. I can provide my order number, purchase date, and payment details if necessary. Thank you for your assistance in arranging for the missing accessories to be sent to me. Best regards, Natasha

On July 26th, I placed an order for a washing machine with a delivery scheduled for a week later. Despite making all the necessary arrangements, I was shocked to discover through a search that my delivery wasn't loaded and got lost. No one informed me about the cancellation, which resulted in me waiting all day for nothing. To make matters worse, I was then told to wait until August 27th, a whole month later. The lack of communication is frustrating and disappointing. I am requesting a refund for the installation and recycling fee of £50, or some form of compensation for the inconvenience and wait I've endured.

I received a faulty Bush washing machine today, September 1st, with order number [redacted]67. When I contacted customer services for a replacement, I was informed that Argos' policy is to repair faulty items instead of replacing them. This is unacceptable to me as a new product should function properly from the start. The representative I spoke to was unhelpful, refusing to transfer me to customer complaints or provide me with the head office phone number. As per the Consumer Protection Act, customers have 30 days to request a refund, repair, or replacement. Despite my request for a replacement, it was denied, which is not satisfactory for a company of Argos' standing. I intend to share my experience on social media and file a complaint with Trading Standards. - Tony B.

While driving to work in Bradford on a national speed limit road, I encountered an incident involving an Argos van that resulted in a near collision. The van driver reversed without indicating, then suddenly pulled out onto the main road in front of my car, forcing me to swerve to avoid a collision. Despite the van driver's actions, they did not apologize and even tried to shift the blame onto me. As a result of this reckless maneuver, I was forced to mount the curb to avoid a collision, causing damage to my tire and scratching my front right alloy. I have recorded the road where the incident occurred and noted the driver's registration number for reference.

On August 9th, [redacted], I placed an order for a wireless, color, all-in-one Brother laser printer on eBay. Despite receiving the delivery promptly on September 10th, I was surprised to find a monochrome printer instead of the one I had ordered. I contacted the seller through eBay to address the issue, and they offered a refund. However, I feel unsatisfied as there was no apology or acknowledgment of the error on their part. Furthermore, the listing for the incorrect printer is still active on eBay even after I brought it to their attention. After seeking advice from Trading Standards, it seems I may have rights under the Consumer Rights Act due to receiving a product that doesn't match the description, resulting in a loss of bargain. I have decided to decline the refund offered by the seller as it fails to rectify the misrepresentation and my resulting loss.

Hello, I am seeking advice and assistance regarding a recent issue with a Silent Night divan bed and mattress (king size) purchased from Argos in July [redacted] for my autistic son. The bed has been a source of comfort during tough moments for my son, but it has now developed dips and sags, making him uncomfortable and causing joint pain. Unfortunately, the mattress cannot be flipped due to the fabric on the other side. I am looking to inquire if this product falls under the 5-year warranty Silent Night products typically have. If so, I would like guidance on how to obtain a replacement through the warranty process. Otherwise, I am interested in purchasing a new mattress. I have retained the purchase receipt and am able to provide photos if necessary. Any assistance with this matter would be greatly appreciated. Thank you for your time and potential help with resolving this issue. Best regards, Helen

I am writing to share a recent experience I had at my local Argos store in Sleaford, Lincolnshire. I purchased an Xbox Series X in May [redacted], and by June, the controller had a fault. Despite challenges with stock and having to travel to another town to collect a replacement, I encountered poor customer service from Mrs. Hilter at the Sleaford branch, making the experience frustrating and unpleasant. I believe customers should not have to endure such treatment, especially when dealing with faulty products. My husband also faced disrespect and rudeness when trying to collect the replacement, highlighting the lack of professionalism from the staff. As a loyal customer, I expect a higher level of service and respect when addressing legitimate concerns. The overall quality of items and customer service at Argos needs improvement to maintain customer satisfaction.

I purchased a Hotpoint washing machine with recycling and fitting delivery on September 20th under Argos order number [redacted]84. The Hotpoint team arrived unannounced at 7 a.m. on the delivery day. I was caught off guard as I was still in bed. Despite the new machine delivery, they refused to recycle or fit it because I hadn't disconnected the water hose, assuming I would be notified before their arrival. After contacting customer service on September 22nd and being informed that a return would be arranged, I later received a text on September 23rd stating otherwise. I then called customer care on September 24th to cancel the purchase within the 14-day CRA rights, but have yet to receive confirmation. It's frustrating that they won't collect the old machine, causing an unnecessary inconvenience. Please inform me of the collection and refund timeline, and ensure I am notified of the expected arrival via email or phone at 07[redacted]11. Not a satisfied customer.

Good afternoon. I received a microwave as a gift from my son and partner in May [redacted], order no. [redacted]/[redacted], which I appreciated. Unfortunately, in March [redacted], I noticed it started to rust. After contacting customer services, they approved the return. I tried returning it to my local store in Linwood, but they redirected me to Braehead. Upon visiting Braehead, they requested a confirmation email or receipt for the return, which I didn't have. I do have a log call no. [redacted]34 and the purchase is visible on the bank statement. The rust has worsened, raising concerns about safety. I would appreciate any assistance with this issue. Please feel free to reach out if more details are required. Thank you. Kind regards, M. Smith

Hello, I purchased a wardrobe on September 19th scheduled for delivery on Thursday, October 21st. I was notified by text on October 16th about the delivery date. Unfortunately, today, October 18th, I received an email saying the delivery date was changed to November 10th. Your company advertises fast delivery, but waiting 8 weeks does not seem fast to me. Interestingly, if I were to order the same item now on your website, it shows a delivery time of 16 days. This means if I placed a new order, I could receive it sooner than my current order. I spoke with live chat and was informed the November date is the earliest available, even though the website shows earlier delivery slots. Why aren't current customers being offered the soonest delivery dates? I have photos for proof if needed. Sincerely, E.M.

I purchased an item from Argos online for £[redacted].99, using a love to shop card for £[redacted] and PayPal for £4.99. Even after waiting 11 days for the item with no delivery, I cancelled it at the branch where it was supposed to be collected. I received the £4.99 refund promptly, but I am still waiting for the £[redacted] refund which has not been explained to me. I have been trying to get in touch with customer service for clarification on how the refund will be issued, whether as a credit note or voucher card, as it seems they are unable to refund onto a love to shop card. Unfortunately, despite contacting the store manager, I have not received any information on when or how the refund will be processed. Communication with Argos customer services has been challenging as the available numbers only lead to a frustrating loop.

This morning, we received the delivery of two appliances from Argos: a Hoover freezer and a Candy washing machine under order number [redacted]96. Unfortunately, the delivery driver's behavior was quite concerning. He displayed rude and aggressive behavior when delivering the items, complaining about our private driveway's access while driving recklessly and causing damage. The driver's conduct towards my partner was disrespectful, although his colleague was friendly and apologetic about the situation. Despite the apology, the driver's behavior was unacceptable, and I believe appropriate disciplinary action should be taken. It was a disappointing and upsetting experience that I hope will be addressed promptly. Best regards, Stuart Thompson

I recently bought a Ciggies Spin Owl car seat for £[redacted]. Unfortunately, it was damaged with a tear in the cover. After returning it to the store, I received a replacement for my daughter, but it had stitching coming undone. Another replacement was provided, but it turned out to be the same damaged one I had returned initially. The store manager was unhelpful and indifferent. I've had no luck with online chats either, as they abruptly end conversations. As a loyal customer of the Lewes store, I feel extremely disappointed and cheated. Waiting 5-10 days for a refund is causing me financial strain, preventing me from buying a much-needed car seat for my granddaughter. The service I have received is unacceptable.

Hello, I recently purchased a TCG Elite Box Set through the Vivid Voltage app. However, when I went to collect it, they were out of stock and informed me that there were three options available. I showed them the picture of the one I had ordered, and after a few minutes, they explained the situation. In the end, I accepted a different trainer box as I had already paid for it. I wanted to bring to your attention that the app did not clarify that there were multiple options for the Elite Boxes or that the Vivid Voltage was unavailable. If I had known, I wouldn't have made the purchase. I am not seeking a refund, as I accepted a different box. I just wanted to make you aware of this misleading information on the app. Thank you for your time. Sincerely, Ashdon R.

I would like to report an incident involving one of your van drivers for their inconsiderate driving behavior. On Monday, 1 November, around 10:40 am, an Argos van with the registration number PF20 HLY was observed driving south on the A435 from Charlton Kings, Cheltenham. Specifically, the van was witnessed driving in the right-hand lane the entire length of a long hill near Charlton Kings, obstructing traffic behind it. Despite no visible traffic ahead, the van driver did not move to the left lane even when prompted by a car horn. This deliberate action reflects poorly on your company.

I ordered a cooker that was meant to be delivered today. After waiting for 4 hours, I decided to check on the delivery status. I was then informed that it will actually be delivered on the 14th, which is a Sunday and not convenient for me. I have already paid to have my old cooker disconnected, so now I'm stuck without a usable cooker. I agreed to cancel my order, but now I have to incur extra expenses to rewire and reconnect my old cooker when I buy a new one. I don't believe I should have to pay for all of this, as it's not my fault. I hope to receive compensation for the inconvenience. - F. MacDonald

I placed an order for a TV that never arrived. After multiple unsuccessful attempts to locate it at the Yodel warehouse, dealing with unhelpful customer service from both Yodel and Argos was frustrating. In the end, I requested a refund and decided to purchase the TV from my local store. The Argos representative assured me the refund would be processed within 5 working days, but upon calling today, I was told they would process it once the TV is back in their possession. Despite my attempts to clarify the situation, the representative seemed disinterested and provided no apology for the inconvenience or lack of communication. I hope to receive my refund promptly. Sincerely, Mrs. D. Pedder 22, Needham Avenue, Morecambe, Lancs La44ph. Order number: [redacted]