Order Number ********** Purchase Argos Home Black telescopic curtain pole with fittings...

GetHuman-lwhate's Complaint issue with Argos from September 2020

Help with my Argos issue
First: share to improve GetHuman-lwhate's odds
Strength in numbers! Companies respond better when others are watching.
Top Tip from another customer
The best way to submit a complaint is actually submitting the issue over the phone and asking to speak with a manager. You can also submit feedback forms using email or on the website. You can also submit the issue to the local manager.
The issue in GetHuman-lwhate's own words
Order Number ********** Purchase Argos Home Black telescopic curtain pole with fittings **I wonder if you can help please?*Yesterday, I went online and purchased a ******** Argos Home Extendable Metal Curtain Pole - Black for £** and arranged collection from your Ormskirk Store.*I paid for my item with my MasterCard and upon completion of the transaction was told that the item qualified for double Nectar Points but that I had to link my Nectar Card to Argos. This I did and then proceeded to collect the item under Order Number FT****** Collection Code **** from Ormskirk. My wife went into the store and was met by a "greeter" who took the order details from her and was quickly presented with the goods by another member of staff. She then presented him with my Nectar Card but was told owing to the Coronavirus they were only working on a skeleton staff and this must be done online.*When we arrived home I accessed your site and tried to discover, sadly without success, just what I needed to do for the transaction to qualify for Double Nectar Points.*Accordingly I then accessed your live online chat and spoke with a rather unhelpful Chloe who told me there was nothing she could do for me and that I must sort the matter out myself direct with Nectar. She gave me the Nectar contact number and when I tried to explain further and asked her to contact them to resolve the matter she ended the Chat very abruptly & cut me off. I was furious as I thought her actions were very unprofessional and down right rude as obviously Argos are offering double Nectar points until **th September in an attempt to boost trade and sales in these very difficult times.*As you can imagine I am extremely upset with the treatment I have received as things are difficult enough for a pensioner such as myself at the moment without further aggravation like this.*I am so distressed that it is my intention to have no further dealings with Argos unless you can retrieve the situation & remedy matters and confirm that I will receive double Nectar points in respect of this transaction.An apology about the dreadful service especially Live Chat would also be useful.*I accept that this particular sale only amounted to £** but it is the principal of the matter that is in question.*I look forward too hearing from you.*Best regards*David Barker

GetHuman-lwhate did not yet indicate what Argos should do to make this right.

How GetHuman-lwhate fixed the problem

We are waiting for GetHuman-lwhate to fix the problem and share the solution with the rest of us customers.

Prefer a step by step guide?
We've taken the time to write instructions for how to solve some of the most common Argos customer problems.
How Do I Cancel My Argos Order?How Do I Exchange an Item with Argos?How Do I Track My Argos Delivery?How Do I Change My Personal Info with Argos?
Do you have a customer issue as well?
We can help you get Argos's attention and get better help faster. Tap below to get started.
Having Argos issues too?
Get tips from pros & other customers, and get it handled faster:
For better results, write at least 100 characters
This email address isn't valid

Argos

Complaint issue
Reported by GetHuman-lwhate
Sep 25th, 2020 - 2 years ago
Not resolved
Seen by 23 customers so far
Similar issue to 1417 others
0 customers following this
Items needed
Order number
Billing address
Email address on the account (if applicable)

Timeline

GetHuman-lwhate started working on this issue
Sep 25th, 2020 10:12am