I purchased a Flymo Mower ***. Through E-bay and they sent the order through Argos-Irel...

GetHuman-cashello's customer service issue with Argos from August 2020

Help with my Argos issue
The issue in GetHuman-cashello's own words
I purchased a Flymo Mower ***. Through E-bay and they sent the order through Argos-Ireland.*After only using it * times a belt was protruding through the motor housing . So after a few e-mails to Argos-Ireland it was agreed to return the item. This problem all started mid July. *My last e-mail to Argos -Ireland was on **th August requesting an address for the return and said I was awaiting contact from the courier as advised.*I am still awaiting all this information for the return.*I have been very patient but I feel this is all taking too long to resolve.

GetHuman-cashello did not yet indicate what Argos should do to make this right.

How GetHuman-cashello fixed the problem
I went back and found my original order printed in email as confirmation. *This gave information like order Number, Date ordered etc but at the bottom of the order it gave a contact Tel No. if any problems. which was .. *** *** ***. This was answered by a E-bay representative, in seconds, no waiting , very quick.*I explained my problem which had taken a month for Argos-Ireland to sort and slow replying emails and my patience running out now.*This representative of E-bay was very understanding and courteous, she did explain that she didn't handle this sort of complaint but in fact she did go on to help.*It did take a little while to sort out but yes she worked wonders..my returns box is being picked up by courier on Monday **th Aug * days thats amazing after such a long wait.*I just hope my refund turns up as quickly. *I really hope this will help others having problems.*Just want to explain.. I live in Ireland and the purchase was made through E-bay.ie. who passed this to Argos-Ireland and the mower actually was sent from Argos Swansea UK.
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Argos

Customer service issue
Reported by GetHuman-cashello
Aug 20th, 2020 - 8 months ago
Fixed
GetHuman-cashello shared how to fix
Seen by 18 customers so far
Similar issue to 1382 others
0 customers following this
Items needed
Order number
Billing address
Email address on the account (if applicable)

Timeline

GetHuman-cashello started working on this issue
Aug 20th, 2020 3:38pm
GetHuman-cashello confirmed the issue is fixed. Hooray!
Aug 22nd, 2020 3:33pm

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