I placed an order online to be picked up in store. I paid for the order online. I sent...

GetHuman-gaylepat's customer service issue with Applebees from September 2018

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The issue in GetHuman-gaylepat's own words
I placed an order online to be picked up in store. I paid for the order online. I sent another person in store to pick up the order. However, the restaurant gave the person an extremely hard time because they didnt have the physical card. If an order is already paid for and you are picking up you should be able to just give the name for the food and go. It doesn’t make sense of giving the option to pay online if you still need to show the card and id. I completely understand wanting to make sure you give the food to the correct person. But if someone comes in picking up an order and gives the full name, the entire order, AND has the confirmation email what are the chances that it is not them?

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Customer service issue
Reported by GetHuman-gaylepat
Sep 13th, 2018 - 4 years ago
Not resolved
Seen by 23 customers so far
Similar issue to 72 others
0 customers following this


GetHuman-gaylepat started working on this issue
Sep 13th, 2018 8:21pm

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