Place an order on May **th **** **:** p.m. I need them to credit my credit card back tr...

GetHuman699000's customer service issue with Applebees from May 2018

Help with my Applebees issue
The issue in GetHuman699000's own words
Get my money refunded for food we ordered that we couldn't eat burnt tough paid for Xtra and did receive very dissatisfied ... Place an order on May **th **** **:** p.m. I need them to credit my credit card back tried to call no one answer the order wasn't even made when I got there sat out there for ** minutes ten minutes before closing they finally came outside when I called and asked what was taking so long they didn't make my order they found the order they said it didn't print out so they made the order I pay extra for pepper jack cheese I did not get it it was nothing on the burger I told him to put everything on there but onions my chicken was burnt and tough I couldn't eat it and I sat out there the car side waiting about ** ** minutes I didn't even get a copy of my receipt and on top of everything else the artichoke spinach dip had hair in it and the French fries we're not cooked all the way you could please fix this problem gone there plenty of times and never had any problems before and now I can't get this problem fixed and paid for food we couldn't eat and that's never happened there before I don't understand how this happened and I've ever had to wait that long before either they didn't get my order and they find it in and make it or had to sit there that long my name is Gerald Durall phone number to reach my girlfriend the one who picked up the order is *** ***-**** please fix this problem just credit it back to my account I don't like paying for food that I couldn't eat
Waited ** min i call say I still out where is my order they come out say They forgot to make online order cuz diyget printout yet got there to pick up then had to wait even longer for burnt chicken pepper jack burger everything on it minus onions I told them I got no pepejack cheese git charged for it and no topping or dressings dry burger
I want them to refund my money back to my card I don't even know if I want to try this again I've been going there for years I just rather have my money back do two major inconvenience to me ** hours a day * days a week I'm tired want to come home and eat don't have to wait for my girlfriend to make me something because Applebee's screwed up my order wherrcan't h*eat it she can eat her order either burnt chicken so we pay for something we get didn't get pretty much cuz I got to throw it away
I've been a customer there for years order online the past year had some problems before didn't complain about him just dealt with it cuz it was just cut up steak meat and item I order that was a little tough to eat didn't complain no big deal but this here is a big deal because get off work * in the morning order the food so I can have food when I get home I work ** hours get home I can't even eat have to wait till my girlfriend makes me something we already pay for something to eat so I can go to bed after
I have tried to call can't get through or be put on hold and didn't get disconnected then email corporate didn't get nothing back nothing's been resolved order was placed May **th ****
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Customer service issue
Reported by GetHuman699000
May 19th, 2018 - 8 mons ago
I have an issue with Applebees too
Seen by 3 customers so far
Similar issue to 396 others
0 customers following this
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GetHuman699000 started working on this issue
May 19th, 2018 1:25pm
GetHuman699000 indicated the issue is not fixed yet.
May 19th, 2018 1:25pm
GetHuman699000 indicated the issue is not fixed yet.
May 19th, 2018 4:08pm