I ordered Clairol Nice N Easy, Permanent Hair Color, Natural Lightest Golden Brown...

GetHuman-bbrinson's customer service issue with AmericaRX.com from September 2018

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The issue in GetHuman-bbrinson's own words
I ordered Clairol Nice N Easy, Permanent Hair Color, Natural Lightest Golden Brown ****A, *.*G. Back in the winter I was buying it at Walmart and then it was removed from the store shelves because as I was told that Clairol was improving the product. I have been using this product and color for quite a few years. So I waited for it to come back. Now Walmart provides only the color Lightest Golden Brown, so the store representative told me to try ordering from the computer through you. Therefore, I ordered it and requested the color, "Natural Lightest Golden Brown", The order does state that the color is "Natural Lightest Golden Brown"* however, on the box, it says only "Lightest Golden Brown". There is a difference between the two as the latter is much darker. Maybe the formula has been changed and if so, I am very disappointed. It was a perfect color before they so- called improved it. I was an Auburn at one time and having used it for so many years, I do know there has been a change to it. Anyway, I ordered Natural Lightest Golden Brown. Why does it say on the box that it is Lightest Golden Brown and not NATURAL? There has to be a difference in the formula. Please return to the old product. I am VERY VERY DISAPPOINTED and don't know what to do. Many friends have complimented me on the color of the old product and now it is changed. I thought through you I was getting it, but it is not the same as the old product. I WANT BACK THE OLD PRODUCT! Thank-you

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AmericaRX.com

Customer service issue
Reported by GetHuman-bbrinson
Sep 15th, 2018 - 4 years ago
Not resolved
Seen by 8 customers so far
Similar issue to 40 others
0 customers following this

Timeline

GetHuman-bbrinson started working on this issue
Sep 15th, 2018 9:15pm