Hello. I'm trying to help my mother get her aarp rx coverage back. She was cancelled du...

GetHuman1357060's customer service issue with AARP - Pharmacy Services from October 2018

2 views
 | 
4 similar
 | 
0 following
Help with my AARP - Pharmacy Services issue
First: share to improve GetHuman1357060's odds
Strength in numbers! Companies respond better when others are watching.
Next: our robot will wait on hold for GetHuman1357060 to get a AARP - Pharmacy Services rep on the line!
Always use the GetHuman Phone tocall AARP - Pharmacy Services. We wait on hold and get a rep on the line for you faster and for free!
Before contacting them, items GetHuman1357060 may need:
Account holder name, Policy number, Date of birth, Billing address, and Email address on the account
The issue in GetHuman1357060's own words
Hello. I'm trying to help my mother get her aarp rx coverage back. She was cancelled due to non payment, BUT it was because we moved to another state and when we she called to give new address to rx plan, they didn't ask if she wanted to continue taking premiums out of her social security. So it defaulted to billing customer. And she didn't understand that. She has had a number of health issues the last few years including cancer, kidney failure, falls, heart attack, stroke, arterial disease, and beginning of dimensia. So I'm *sure you can understand her not understanding we had to pay the bill seperatly from health part. They've always taken it out of ssi since she began with them in ****. Now the plan has been cancelled due to non payment, that we didn't know we had to pay. And she takes over ** meds a month which would be about $*,****mo without insurance. These meds are vital with her many conditions, and we can't afford that. This shouldn't have happened in the first place. They should have asked her if she wanted to keep having it taken out of ssi when we moved and had to change address. But they DIDN'T. This is not our fault, and she should be penalized for this. PLEASE I am her son and really need help getting her rx plan back. She's been a good customer for ** years. She doesn't deserve this.
GetHuman1357060 did not yet indicate what AARP - Pharmacy Services should do to make this right.
I have an issue with AARP - Pharmacy Services too
How GetHuman1357060 fixed the problem
We are waiting for GetHuman1357060 to fix the problem and share the solution with the rest of us customers.
Follow this to see how it gets fixed
Do you have a customer issue as well?
We can help you get AARP - Pharmacy Services's attention and get better help faster. Tap below to get started.
Having AARP - Pharmacy Services issues too?
Get tips from pros & other customers, and get it handled faster:
For better results, write at least 100 characters
How would AARP - Pharmacy Services email you?
This email address isn't valid
Follow this issue
See how GetHuman1357060 fixes it.
This email address isn't valid

AARP - Pharmacy Services

Customer service issue
Reported by GetHuman1357060
Oct 16th, 2018 - 2 mons ago
I have an issue with AARP - Pharmacy Services too
Not resolved
Seen by 2 customers so far
Similar issue to 4 others
0 customers following this
Follow this issue to see how it gets fixed
Timeline
GetHuman1357060 started working on this issue
Oct 16th 8:37pm