eBookers.com Customer Service Issues

I purchased a ticket as a non-member and was unable to input my date of birth and passport information during the booking process. The airline informed me that not providing this information could lead to rejection during departure or entry. I reached out to Ebooker for assistance, and they advised me that due to security reasons, they were unable to add my passport details. They suggested asking the airline to include it during check-in. However, I need my date of birth added to the booking to avoid any issues. My date of birth is 08/08/[redacted].

Hello, I am reaching out today to address an issue I encountered. Following a recent phone call with the hotel, I realized I mistakenly booked a hotel in Scala, Agistri instead of Scala in Kefalonia where I intended to visit. Concurrently, I also booked flights to Kefalonia. This oversight has been distressing as I had been eagerly saving for this trip all year. The hotel cost amounts to [redacted].00, which I am unable to afford for a new booking. While your team has been supportive, they were unable to reach the hotel. Fortunately, I spoke with the hotel manager who kindly allowed me to cancel my reservation without any fee. Could you please assist me in this matter? My reservation number is [redacted][redacted]. Thank you for your help. Best, D.T.

I made a flight booking with Bookers on August 6, [redacted], with the itinerary #[redacted][redacted] on Air France. My booking reference is UBSF4R. Unfortunately, my flight was delayed, causing me to miss my connection from CDG to NBO on Air France [redacted]. As a result, I had to spend a night at Disney's Sequoia Lodge in France. I had to check out early the next morning to catch my rescheduled flight to NBO but ended up arriving at my final destination, LUN, in the evening instead of in the morning as originally planned. This unexpected change led to additional expenses and inconvenience, including missing a special family event - my granddaughter's birthday surprise. The delays and changes to my itinerary were very stressful, and I ended up having to spend extra for an airport room and staying in the same clothes for almost 48 hours, which was unpleasant. I kindly request assistance in resolving this matter. Thank you in advance.

On June 11, [redacted], I sent an email to Ebookers regarding my recent rental car experience with Orlando. I booked a car rental for October 15, [redacted], through Ebookers with Itinerary Number #[redacted][redacted] (Orlando confirmation #T[redacted]40) for a 24-hour period. Upon collection, I paid a €[redacted] deposit with my credit card. When I returned the car within the timeframe in its original condition, I expected a full refund of the deposit. However, only £[redacted].13 was credited back on October 22, [redacted]. Despite my multiple attempts to contact Orlando on October 22 and November 5, [redacted], I have not received a satisfactory response. Having been a loyal customer to this Orlando branch, I am disappointed by this experience and seek an explanation and resolution for the partial refund. I appreciate your assistance in resolving this matter. Sincerely, D.W.

Reservation "itinerary" [redacted][redacted], under the name BRUNETTI with phone [redacted] and email [redacted], at Stazione Centrale hotel in Bologna, Via Albani, 4/C. I booked for four nights from January 15th to January 19th at 6:00 pm on January 14th. I called the hotel number [redacted] right after, stating I couldn't check-in by 1:00 pm/3:00 pm but at 7:30 pm. They said they would contact me shortly to resolve it. After waiting for hours without any contact, I tried calling again with no answer. The next morning, January 15th, after multiple attempts, someone answered asking to call [redacted], but nobody picked up. After many tries, a rude person answered and demanded €20.00 penalty to enter at 7:30 pm. When I complained, they said I could check-in the next day and hung up. Shortly after, I received an sms with the number [redacted], associated with Booking, not eBookers. Disappointed and unhappy with the situation, I await your response. Regards, Greetings.

I have been trying to reach e-bookers for the past two days at their customer service number, [redacted] [redacted], to cancel my package holiday starting on February 17, [redacted]. However, I have been left waiting on hold for over an hour each time without reaching a representative. This situation is not only costly due to the long wait times, but as a senior citizen, it is also causing me a lot of stress. I need urgent assistance, but I cannot seem to get through to anyone as all I hear is music while waiting on hold. Can someone please help me with this issue?

My name is Daniele Rossolini. I previously contacted you regarding a booking at Il Falco e il Gabbiano (Schiavonea) from July 1st to 10th for €[redacted] through Trivago, which then redirected me to ebookers. I have called the property, and they claim my reservation does not exist. They mentioned that the prices you provided are not applicable. I kindly request clarification on this matter and confirmation that you will not be charging any amount from the IBAN I provided. Please respond in Italian to the following email address [redacted] Regards, Daniele.

Subject: Airline ticket charged to my account but not received On June 10, [redacted], I was attempting to purchase a ticket from Geneva to Punta Cana on the official ebookers.ch website. When I proceeded to payment with my Visa card, at the final step of the purchase, I encountered a page to confirm the payment, but was unable to finalize it. It seemed as though it was stuck, possibly due to a glitch, lack of network, or system failure. Consequently, I did not receive any purchase confirmation in my email or on the ebookers.ch website. On June 12, I repeated the process on the official Air France website to purchase my Geneva to Punta Cana ticket with another credit card. This time the payment went through, and I promptly received the purchase confirmation and flight details on both the Air France website and in my email. The trip is from Geneva to Punta Cana on June 21, [redacted], with the return on January 18, [redacted]. Upon reviewing my credit card statements in February after my return, I discovered that I was charged twice on June 10, [redacted], for ebookers.ch, totaling CHF [redacted].70. I kindly request a refund of CHF [redacted].70. Awaiting a timely refund, I send my regards.

I booked a flight through ebookers for April, but Finnair canceled it. I used the ebookers manage booking tool to request a refund, but they only offered me airline credit for half of the trip. When I called customer service, I couldn't reach a live agent as the automated system didn't provide that option. I need assistance to ensure I receive a full refund for the entire journey, as our flight has a layover in Helsinki.

My ebookers flight from Whangarei, NZ to Zurich via Auckland and Dubai was recently canceled at short notice. Air New Zealand Flight FPYLRH - Booking Reference: JHHIFF Emirates Flight J8GAU2 I had to rebook and pay for a new flight three days earlier. Am I entitled to a refund or credit for a new flight? I plan to fly back to New Zealand at the end of January [redacted]. Regards, Walter Mäder Trottenstrasse 53 [redacted] Ennetbaden [redacted] [redacted]

Hello, Yesterday, I called Ebookers twice about Itinerary number [redacted][redacted]. I have an insurance claim due to the holiday cancellation outside my control. Despite promises, Ebookers did not email me confirmation of cancellation. The consultants were helpful, but the calls got disconnected, and no return call was made. Key points: 1. March 17: FO advised against travel to the UAE. 2. March 19: UAE stopped tourist visas. 3. From March 18, I tried to cancel multiple times due to high client traffic. 4. I couldn't cancel the flight online with Etihad. 5. Ebookers confirmed us as "no show" passengers. 6. Hotel booking was non-refundable; I informed the hotel and was advised to cancel through Ebookers. I need assistance for my insurance claim acceptance. A cancellation invoice or email acknowledgment is needed for proof, as I am not seeking a refund. Looking forward to your positive response. No refund requested or expected.

Please find the French message I tried to send to our contact at eBookers, Mr. David. In summary, we are currently in Costa Rica and need to adjust our trip back to Switzerland, planned for the 27th of March. Below is our reservation number and modification request. Due to high costs when calling from Costa Rica with my Swiss mobile, I would greatly prefer to communicate via email. Thank you. Best regards, Georges Pittet Regarding reservation # [redacted][redacted]. I have been in touch with Mr. David from your company regarding the modification of our return flight. Instead of boarding at San José airport, which is a 5-hour drive from our hotel, we want to board at Liberia where the same plane stops and is just half an hour from the hotel. We have contacted KLM who confirmed no issue as long as eBookers processes the change. Kindly provide us with updates as soon as possible via email at [redacted] Best regards, Georges Pittet Sent from my iPad

I had reserved a "Mini Elite" car expecting a Fiat 500C or similar convertible. Instead, I was offered a small Hyundai, which was not elite or a convertible. They requested an additional 80 euros for the Fiat 500C we had booked. It's frustrating that we had to pay extra for the car we initially wanted. We spent an hour at the rental agency sorting this out since we couldn't reach E-Bookers. It was a disappointing and confusing experience. I am seeking a refund for the 80 euro upgrade fee. Despite trying to contact them through chat and phone, I have yet to receive a response.

I used credits from my ebookers account to book a flight after canceling a previous one. The agent assured me that the remaining credit of Sfr. [redacted].00 would be added back to my account for future use. However, I can't see the new flight or the credit on my ebookers account. After contacting ebookers, I was told there are no remaining credits. I've tried reaching out through chat and email without success. The booking reference is JPX59P, and the tickets were booked on 09/10/[redacted]. I'm frustrated and seeking a refund of Sfr. [redacted].20 to my credit card or for the credit to be correctly added back to my ebookers account.

Good evening, this is Edilsen Rubiela Carranza Garcia writing. I live in Switzerland. I purchased a ticket on 4/22/[redacted] for a trip from Bogota to Milan on 4/29/[redacted], and returning from Milan to Bogota on 6/13/[redacted] for Andres Esteban Carranza Gomez. I received a booking code HG65KB in my email. However, upon checking in at Bogota, I was informed that the ticket was canceled even though the money was deducted from my credit card. I kindly request information on what happened. Thank you for your attention, and I look forward to your response.

I am Erika P. I have a flight booked with you from Madrid to Zurich from October 12th to 15th (Booking reference: [redacted][redacted]). I have been trying to cancel my flight without success. Despite numerous calls, I have not received any assistance. I managed to cancel the outbound flight but not the return flight. I seek clarification on the refund process for the return flight. Please respond promptly to the email provided or feel free to contact me at +34 [redacted] [redacted] [redacted].

Hello, I have two tickets booked for my mother and myself for next Friday, the 30th. Unfortunately, my mother has been diagnosed with pneumonia two days ago and her doctor has advised against traveling. I am unable to go on the trip either as I need to care for her. She is 85 years old and her health was good until this recent development. She is quite anxious now, as is the rest of the family. The trip was planned to visit her daughter and grandchildren in Switzerland. We are in a difficult situation and must cancel the trip to focus on her treatment, especially considering she might not be able to fly in the future. Her name is Maria de Los Angeles Obando Leiva, and my name is Isabel Hernandez Obando. The reservation number is LN5IK6 for the flight from San Jose, Costa Rica to Zurich on June 30th with Edelweiss. I have contacted Swiss, but they directed me to reach out to e bookers first. I understand there might be restrictions on the ticket, but given this emergency, we hope for your understanding. Thank you for your assistance.