Woolworths Everyday Rewards Customer Service Issues

Hi everyone! I was shopping online at BWS recently. Upon logging in, I saw a message about showing my reward card to earn [redacted] bonus points, so I spent $90 on some items using the in-store pickup option. However, I was disappointed when I tried to claim my points during pickup, and I was told I should have added my reward card number online. I never had the option to input my card number during the online purchase process. Any advice on how to resolve this? Thank you, Lois M.

I recently checked my Woolies/Caltex receipts and discovered I was charged for more fuel than I actually purchased. I put in 51.79 liters, made additional purchases, and paid with my card. To my surprise, I was billed for an extra 57.56 liters of diesel. Considering my [redacted] Ford Everest has a 70-liter tank, it's impossible I filled this much. This occurred at WooliesCaltex #[redacted] on Ken Tubman Dr, Maitland, on Feb 1, [redacted], at 16:04, Terminal Id W[redacted]. I want my money refunded by Woolies/Caltex promptly to avoid escalating this issue to the media or Fair Trading. This experience has left me severely disappointed in this alleged scam.

Our Rewards card was fraudulently used for a $[redacted].00 purchase at a shop we never visited. We planned to use the card for our Christmas shopping, but it was used at Gawler Big W for a $[redacted].00 purchase on Sunday when we were both working. My wife has a card as well, and we both have the card stored on our phone app. We are looking to uncover how this occurred and have the points restored.

I am 82 years old, and my wife is 80. We applied for priority status so our family could pick up our food orders. Yesterday, we received confirmation that my application was successful. However, I am unable to place orders now as most items are suddenly unavailable, and there seems to be an issue accessing the exclusive privileges for priority customers. Despite my efforts, I am struggling to be recognized as one of them. The website's lack of clarity has made it challenging for older customers like us. I hold a loyalty card with the number [redacted][redacted], my email is [redacted], and I reside in the NT [redacted] postal area. Our preferred Woolworths locations are Leanyer and the larger Casaurina store. I appreciate any help as I am feeling overwhelmed after spending over two hours on the phone yesterday and facing numerous online rejections.

Subject: Disappointment with Woolworths Container Credit Program Dear Sir/Madam, I am writing to express my dissatisfaction with the handling of the "Everyday Rewards" Container Credit Program, which appears to be in its final days. Despite receiving emails regarding redeeming a container, I have encountered issues with availability. After contacting multiple stores and visiting Tweed City Woolies, I found discrepancies between stock availability and points needed for redemption. Although I have 23 points, only large containers were available, exceeding my point balance. While willing to pay the price difference, store staff informed me that the large containers were not for redemption, resulting in a loss of points. This experience has left me feeling misled and disappointed. I hope Woolworths can improve its container credit program by ensuring accuracy in information provided to customers and enhancing product availability to uphold its high customer service standards. Sincerely, Michael C.

EveryDay Rewards is experiencing a security issue where the 2FA code sent to members' phones is not necessary for a thief to access and use the member's credit at Woolworths. Recently, incidents of $[redacted] theft have been reported at Top Ryde and Balkham Hills Woolies. Despite being aware of this vulnerability for months, Woolworths has not taken action to resolve it. Criminals can exploit this flaw by using a barcode generator at the checkout. Members' personal details are also at risk as the syndicate selling lists of EDR numbers can access this information from accounts. Woolworths' negligence in addressing this 2FA vulnerability shows a lack of concern for customer security. Specific details of the thefts at Top Ryde and Balkham Hills Woolworths have been provided, and there is video footage available for identification purposes. To safeguard customer security, it is crucial for Woolworths to address and rectify this 2FA vulnerability promptly and take action against the thieves involved.

Hello, I am concerned about fraudulent activity on my rewards card. Unauthorized redemptions totaling $[redacted] have occurred, but I only recall redeeming $10 worth of rewards once or twice. Despite speaking with a representative who promised to address the issue and reimburse the stolen amount, I remain dissatisfied. I believe my rewards have been systematically stolen over time while I collected points, erroneously attributing the redemptions to my husband. I recently discovered the ability to track card activity, shedding light on the repeated thefts. Despite contacting customer service twice this week for assistance, including a card replacement and account reset, the theft recurred within two days. I am now unable to access or view my remaining balance until next week. This situation was particularly embarrassing when I tried to use my points for a purchase, only to discover they had been depleted. I request fair compensation for this ongoing ordeal. Thank you for your attention to this matter.

I recently contacted Woolworths Rewards because my old card was falling apart. They assured me a new card would be sent, which I received a couple of weeks ago. Unfortunately, when I tried to use it at Woolworths, it didn't work. I spoke with Aiyana today, who informed me that the new card had been canceled, and a replacement would be issued. I'm confused as to why I was sent a canceled card. I paid $59.00 for a subscription I haven't been able to use. I would like my subscription to start once I receive the new card. Aiyana blamed me during our conversation, which was frustrating. It seems there was a mistake made when the first card was canceled and sent to me. I will be shopping at Coles and Aldi until this issue is resolved. It would be helpful to have a contact phone number to speak with someone. If this is not resolved with the new card, I will be expecting a $59.00 refund.

I keep getting texts from "Paulette" to pick up items. I called the [redacted] number provided in the text, waited 15 minutes, and was promised the issue would be fixed. When I asked to cancel my rewards card due to a security breach, they transferred me to another department. After waiting on hold for 22 minutes, I gave up. Please cancel my rewards card. My number is #[redacted][redacted].

I upgraded a reward boost on November 7th for [redacted] points with a $[redacted].00 spend until November 13th. After spending at Woolworths, the points did not reflect. After a 35-minute call with Everyday Rewards, I was told the points might take 5 days. However, the points are still missing. I hold a Woolies reward card for this purpose. Please investigate this matter and provide feedback. My reward card number is [redacted], Barbara Etcell. I explained that I was unable to boost my offer immediately on November 7th due to a technical issue with your app. I seek a resolution to this issue, as shopping at Woolies for rewards seems pointless otherwise.

I have been attempting to unsubscribe from Everyday Rewards for the past two years at least. Last time, I was instructed to reach out to Qantas as they oversaw the points. However, Qantas informed me otherwise! I am being consistently billed by Qantas for my QFF membership. Do I need to escalate this to the ACCC to address? As an individual approaching 80 years of age, I find this situation extremely unjust and lacking in proper customer service. There is no clear option on your website to easily opt out, which is unacceptable. Kindly cancel my Everyday Rewards Membership. Janette H. from Melba, ACT.

I am disappointed that I am not eligible for the $10 discount for shopping online. We have Home & Contents insurance and two cars insured with Woolworths. The majority of our shopping needs to be done online due to age, and it is becoming challenging to visit a store for health reasons. We switched to Woolworths insurance because of this benefit but now feel let down as the discount is not available to us. It seems like Woolworths may have attracted new customers under false pretenses. We spend around $[redacted] per week, and I believe we should be treated more fairly in this situation.

I tried to contact someone but ended up in a virtual chat that asked me to pay $2 by providing my banking information. My bank declined the payment, and I couldn't proceed with the chat. I shopped at St Ives this morning, and even though the app shows $10 as redeemed, it wasn't deducted from the total amount I paid. Can you please fix this error?

I am Michele Petrie and I have a rewards card number: [redacted][redacted] and a car insurance number: MOT[redacted]43. I am inquiring because I did not receive my 10% discount on my September and October shopping as expected. A Woolworths staff member at Karingal tried to resolve this for me, but I was informed the discount would be available for my October shop, which turned out not to be the case. I am deaf and facing challenges using the National Relay Service. My partner has attempted to contact them on my behalf, but he is not allowed to speak for me. Is there a way for me to nominate my partner to communicate on my behalf? I appreciate any assistance you can provide.