Wisconsin State Journal Customer Service Issues

I have been a subscriber to the Wisconsin State Journal for many years, but the past six months have been frustrating due to inconsistent delivery times and missing papers. Despite contacting customer service, the issue persists. When inquiring about a refund for the missing papers, I am told that I will receive it at the end of my subscription, which is not satisfactory. I hope to see improvements in the delivery service soon. - T. Reed [redacted] Devereaux Drive Janesville, WI [redacted] Phone: [redacted]

I am extremely dissatisfied with the response to my urgent request to modify information in my fiance's obituary published by WSJ. I specifically asked not to include my full name for personal safety reasons. To my shock, I discovered that the entire letter I sent to the editor, including my full name, was available online through a simple search. This is unacceptable. The letter was intended only for the editor's eyes. Please remove it immediately. Thank you for addressing this matter promptly. - A. K. I have provided the case number for your reference.

The paper is supposed to be delivered by 6:30 am, but it consistently arrives late, after 7 am or even after 8 am. Our previous driver came and went before 6 am, so we never saw them. We have been dealing with this issue for over a year now. We have been receiving the paper for over 30 years, but this service has become unacceptable. We are considering canceling the service because of these ongoing delivery problems.

I have two subscriptions to the Wisconsin State Journal. Our joint address is the Attic Angel Community at [redacted] Old Sauk Trail, Middleton, WI [redacted]. One subscription at the monthly rate of $43.50 is delivered to my wife, Lorraine, a resident in the facility's Haven Memory Unit in Room H17. The second subscription at the monthly rate of $37.50 is for me, Ronald B., residing in Apartment [redacted]. I have contacted Subscriber Services via its [redacted] number multiple times without success to resolve the following issue. My wife's condition has declined, and she can no longer read the newspaper. I wish to cancel the newspaper subscription delivered to my wife in Room H17 of the Haven Memory Unit. I WOULD LIKE TO CONTINUE MY SUBSCRIPTION TO APARTMENT [redacted]! The staff at the [redacted] number cannot locate my wife's subscription in the Haven Memory Unit to cancel it; it keeps being charged monthly to my VISA card. I am frustrated and seek your assistance. What can be done to help resolve this situation?

We have a newspaper carrier who consistently fails to tie the bag holding the newspaper, resulting in a soaked paper every time it rains. Despite multiple requests to tie the bag or deliver the paper to a covered porch, no action has been taken. Contact with the area manager and carrier has not resolved the issue. When reaching out to customer service for help, I requested to speak with a manager but was transferred to another employee, which was frustrating given the seriousness of the ongoing problem. I simply want the paper to be delivered to our porch to avoid it getting wet since the carrier seems unable to secure the bag properly.

I am feeling frustrated. In November, I paused my newspaper delivery for the winter but requested to still receive the digital version. I continued receiving the e-version until mid-February. Despite calling to cancel the e-version, I was still able to access it for a few more days. After contacting customer service, I was assured the issue was resolved, but today I am unable to log in. I attempted to reset my password multiple times to no avail. I am starting to lose my patience! My subscription is active, and I have been a loyal customer. If this problem persists, I may consider switching to the Milwaukee Journal.

I am having trouble accessing my online delivery on my mobile phone. When I try to follow the instructions, my password is not being recognized. Previously, I was able to access the daily news without having to go through a series of questions and requirements. I pay for this service monthly through an online debit account. Would appreciate some assistance with this issue. Thank you! - R. Roberts Email: [redacted] Phone: [redacted].

There was no print delivery on 3/2, 3/6, 3/9, and 3/13. I contacted customer service on 3/8. They promised to credit me for the missed papers and informed me they would reach out to the district manager. They assured me I would receive my paper on 3/9, but it did not arrive. I spoke to customer service again, and they apologized, assured me they would credit my account, and promised the issue would be resolved, but the paper did not arrive on 3/13. I am frustrated with four missed papers and unsure of what to do next. My reliable carrier, who served me well for 13 years, retired in December [redacted], and the transition was smooth until this recent problem. Thank you, M. Ehren

Dear Bonnie Concierge at Talamore Sun Prairie, I was recently informed that a new delivery person is servicing the facility, but we are encountering issues with missing papers. It seems some residents are not receiving their newspapers. Could you kindly reach out to the delivery person, Jermaine, and ensure that all papers reach us in a timely manner? Today, we received a paper that was supposed to be stopped for a family member, which indicates a mix-up. Additionally, there is someone who has not received their paper for over 1 and a half weeks. I have spoken with the families affected, and they may also be reaching out to you directly. I hope by bringing this to your attention, we can resolve this matter promptly. The room numbers where we should be receiving the paper are [redacted], [redacted], [redacted], [redacted], [redacted], [redacted], [redacted], and [redacted]. Thank you for addressing this matter promptly. Best regards, [Initials]

I am encountering issues accessing the newspaper's website or contacting them for my subscription with the State Journal and Portage Daily Register. My main concern is the inconsistent delivery of newspapers, with missed papers and duplicates on various dates. I have attempted to reach out to the delivery person but have been unsuccessful. Other subscribers on my route are also experiencing problems and considering canceling. While we value the news from both papers, the unreliable delivery is concerning. I have had difficulty using the website's contact information due to technical issues and the phone system prompting me to choose a paper. It's unclear how missed papers are being credited on my bill, and knowing an approximate delivery time would be beneficial. Considering my husband's health condition, receiving papers on time is crucial. I am curious about using EZpay for both subscriptions and potential discounts. Due to poor phone and internet service, reaching out is challenging. Please contact me at [redacted] for further clarification.

My subscription expired yesterday, and I have some questions before renewing. I'm struggling to access the webpage for information. When I call the customer service numbers provided, I am asked about the specific paper I am calling about. We receive both the journal and our local paper, Portage Daily Register, which I believe are from the same company. We face issues with both papers, including delivery problems like delays. I'm unsure how to contact our delivery person regarding these problems. I am interested in opting for EZPay but wondered if it's possible to receive one paper in print and one digitally since my husband doesn't use the computer. Currently, we rely on Frontier, but the service interruptions can be frustrating. Our phone and Internet services are bundled. Additionally, I would like to know the process for receiving credit for missed or excessively damp papers.

I have recently switched my subscription to E-Edition only with the option to receive the daily link via email. Despite assistance from a customer service representative (a lady with an Asian accent who has been the primary person answering calls at WSJ), I have not received any links. My new subscription began on May 15th. I contacted them again today to speak with a supervisor. The same lady answered, asked for the reason, discussed account verification emails (which I did not receive), and instructed me to click on a dropdown menu option that I couldn't find. She sent me an email link with only a temporary log-in button. Unfortunately, while explaining this, the call was disconnected. If I don't receive help to access the WSJ E-Edition promptly, I will have to cancel my subscription due to the ongoing frustrations. Thank you.

I am experiencing issues with the delivery of my Wisconsin State Journal. It used to be delivered to my door, then to the lobby, but now it arrives late, at 10:00 a.m. on weekdays and noon on Sundays. Today, I received the Sunday paper dated June 11 instead of the Wednesday edition for June 14. This inconsistency is frustrating given the subscription cost. - Elizabeth Ann Campbell