TD Canada Trust Customer Service Issues

Dear team, I am writing on behalf of my daughter, T.I., who received a letter from a person claiming to be Mr. Harmon Springmeyer from your company. The letter requests her to claim as the surviving beneficiary of Mr. G.I. who supposedly has an abandoned account with your company. As T.I. is not residing in the USA, the mail was forwarded to me, and after reviewing it, we found it suspicious and potentially fraudulent. The only contact information provided was an email address: [redacted] We have not responded to this letter. If this is a legitimate matter, please reach out to us using the phone number [redacted]. Thank you. Sincerely, [Initials]

My spouse recently had a negative encounter with the staff at the Bancroft Ontario branch when we tried to add me as a co-owner of our US bank account around four years ago. Due to this experience, we left the branch. Despite attempting to resume activities at the branch this week, we faced challenges. Frustrated, we visited a TD branch 45 km away in Minden. Upon sharing our Bancroft experience with the Minden branch, including the manager, we received the most exceptional customer service we've ever encountered. The Minden staff empathized with our past ordeal, offering full support to reconnect with TD. It was concerning to learn that TD hadn't looked into why we closed our account at the Bancroft branch. Surprisingly, in Minden, we discovered that the person behind my wife's frustration hadn't actually closed our account as our details and debit cards were still active. We seek a customer service contact to acknowledge the outstanding efforts of the Minden branch employees and have this positive experience commended by their higher-ups.

A friend of mine has an old letter of credit dated around 20 years ago with approximately $[redacted] in the account. The business has been closed for quite some time, and unfortunately, all the business records have been lost. Despite this, the bank continues to send statements. To access the funds, the bank is requesting the original letter of credit and a business letterhead, both of which have been lost when the documents were stored in a now-demolished building. The bank acknowledges the existence of the funds but is proving difficult to work with in this situation.

Hello, I was frustrated after calling multiple times before someone finally answered. As a single mother of two, I had set up a stop payment on my account which should have lasted for six months. However, $[redacted] was still deducted from my bank account within a month. They claimed the stop payment was processed, but I disagree. This is my emergency money for my family from my benefits. Recently, an additional unauthorized transaction of -$[redacted] occurred, causing me to be in a tight financial spot. I am extremely upset at the lack of follow-through on their part. I had to withdraw the remaining funds to ensure my kids and I have essentials. I plan to escalate this issue and notify the newspapers. It's essential to hold them accountable for the errors and false information provided to me. I expected better service and a resolution to this financial mess.

Subject: Issue with Amount Redeposit from WorldRemit Hello TD, I hope this message finds you well. I am writing to address my concerns regarding the redeposit of an amount into my account that was initially transferred to Daniela Robine in Benin through WorldRemit. I had sent $[redacted], but later canceled the transfer. Despite being assured by WorldRemit's customer service that the amount was redeposited into my account, after waiting for close to four months, I have yet to see the funds. I was advised to contact TD as it seems the issue lies there. Thank you for your attention to this matter. Sincerely, Paul Foanyi

I've waited for one and 3/4 hours trying to reach a live person on the phone. The wait times are much longer than the 5 minutes mentioned on the website. Previously, I only had to wait a few minutes for my trades. My RIF account needs a cash update before the next payout. While digital trading is fine for younger users, phone support is crucial for seniors like me. I can be reached by email at [redacted] or by phone at ([redacted])-[redacted]. Can someone please call me? Thank you. -D. Beckett

Dear community members, I recently had a conversation with a customer service representative who was understanding and willing to help correct an issue. However, this particular problem should never have occurred. I attempted to transfer funds to my prepaid Visa card, a routine monthly task, only to be prompted to verify my identity through a code sent to a mobile number. After submitting the request, I realized that the number listed was actually an old landline that has been out of service for over 20 years. This error is not only concerning but also alarming given the prevalence of online fraud. While I am not worried about my funds, I am troubled by how this situation was mishandled. This issue should not have arisen in the first place and has now caused unnecessary inconvenience.

A friend of mine recently deposited two transactions of $20,[redacted] into my checking account labeled as small business grants after I expressed my desire to start my own business in beauty services. Despite our past relationship, I later discovered he misled me by pretending to have connections to expedite a grant application process. Unfortunately, shortly after the deposit, my account was compromised, resulting in a significant loss. I reported the theft, but my account was frozen with TD Bank claiming the money was being returned to the government, which I have contested to no avail. I have reached out to various levels of support with no resolution in sight, despite the urgency of my situation as a widow supporting two young children. I am at a loss and seeking guidance on how to reclaim what is rightfully mine. Thank you for any assistance. - T.V.

Hello, I have been a loyal customer of TD Bank for over 20 years, since [redacted]. My primary account is with TD Bank, where I handle all my major transactions such as payroll, deductions, and withdrawals. This also includes my TD Visa credit card, which has been in good standing for a long time, reflecting a healthy relationship. Recently, due to a family emergency involving the passing of my elder brother and father within a month, I had to travel offshore for necessary rituals and property matters. Upon returning after a year, I discovered that my TD Visa card had been canceled due to non-payment of the annual fee. Despite following instructions from a TD Visa customer service representative to make the pending payment for reinstatement, my card remained inactive. I was expecting reminder emails, but none reached me. Despite my efforts, I have been unsuccessful in reactivating the card. I am making a final attempt to seek assistance to resume using my primary credit card for daily transactions. I kindly request the reactivation of my Visa card, as there are no outstanding debts, so I can return to my usual business errands and work. Best Regards, Abdul Basit K. C: [redacted] E: [redacted]

I spent approximately 3 hours attempting to transfer shares in kind from one TD Direct Investing account to another by calling their phone number at 1-[redacted]. During the first call, I waited on hold for 55 minutes before an agent answered and took my information but later transferred me to a non-functional phone line, causing me to have to call back and wait again for assistance. After a total of around 2 hours and 50 minutes on the phone, I was able to speak to a helpful agent named Charnjeev who efficiently facilitated the transfer. The contrasting experiences between the two agents, with the second being notably more competent, highlight the importance of having well-trained staff to prevent customer dissatisfaction. When I inquired about the first call and transfer attempt, Charnjeev informed me that it did not go through due to a documented "Technical difficulty" associated with the initial agent.

Whenever I log into EasyWeb on my computer, I consistently encounter a prompt to verify my account by receiving a code on my cellphone, which I rarely use. Despite my attempts to enter the code I receive after clicking "Text Me," it never seems to work, causing me frustration and unnecessary costs due to my prepaid cellphone plan. I contacted customer service, and after receiving a temporary password to log in and change my password successfully once, I am again stuck in the cycle of verifying via text message. Strangely, my TD login on my Android tablet functions properly, but the app lacks necessary information. Your assistance in resolving this matter would be greatly appreciated.

Dear Sirs, I have a Visa debit access card with number 4[redacted] 4[redacted] valid until 08/22, which I have been unable to activate in the Republic of Serbia where I currently reside. Despite multiple attempts at various bank machines, I have not been successful in activating it. Because my CPP pension is deposited into my TD Bank account monthly, I have been unable to access these funds for over two years. While the amount is small, it is essential to me, and I would like to utilize it. I kindly request your assistance in accessing my account and the funds within it. I believe a resolution is possible and I am hopeful for your cooperation. I have two suggestions: 1. Could you please send a new preactivated Visa debit access card, along with the PIN number, to my address in Serbia: Metijevic Dragica Dr. Djordja Lazica 15 25 [redacted] SOMBOR Republic of SERBIA Please note that I am unable to activate the card from Serbia by phone due to cost and language barriers. OR: 2. Send a new, non-preactivated Visa debit access card to my cousin's address: Mrs. Dragana Matijevic-Pop 40 Imperial Rd N Apt 70 GUELPH ON N1H 8B4 She is a trusted individual who can activate the card with my PIN and deliver it to me when she visits in July. I appreciate your understanding and assistance. Thank you in advance. Sincerely, Dragica Matijevic Sombor, April 25th, [redacted]

I am currently outside of Canada, and was informed by an agent that my old card was hacked, so he assisted me in locking it. The agent advised me to visit a TD branch to obtain a new card. I requested my friend to go on my behalf and attempted to reach out to TD through phone. However, I was informed they could not assist me over the phone and recommended calling a specific number for identification and assistance. Despite multiple attempts, reaching them proved challenging due to long wait times. Prior to locking the card, my friend transferred funds to my bank account, and I am eager to either return the money to my friend or withdraw it. Unfortunately, the process is delayed as I am currently located outside of Canada. Despite calling the office as instructed, I faced extensive wait times with no agent answering my call.

Subject: Assistance Requested for Account Closure & Balance Transfer Dear Sir, I am Harish Kumar Gulati, and I hold Chequing Account number [redacted] at your Branch number [redacted]. I used to reside in Vancouver, BC, but due to unforeseen circumstances in India, I had to urgently return to my home country, preventing me from going back to Vancouver. I kindly request your assistance in guiding me through the process of closing my account and transferring the remaining balance to my Indian account. Please provide me with the necessary steps so that I may furnish you with my Bank details, Account number, RTGS/IFSC Code, etc. I eagerly await your prompt response. Thank you and warm regards, Harish Kumar Gulati