SelectComfort.com Customer Service Issues

Archive 1

The following are issues that customers reported to GetHuman about SelectComfort.com customer service, archive #1. It includes a selection of 2 issue(s) reported February 24, 2020 onward. If you have a similar customer service issue, this page will help you find current, up-to-date answers and solutions too.
I received my mattress on Tuesday, 2-18-[redacted]. Initially, everything was working fine. However, today, Sunday 2-23-[redacted], I tried to adjust my side but found that my remote control was warm to the touch and completely unresponsive. The remote does not light up or control the pump when I press the up and down arrows. Despite resetting the power strip that the pump is plugged into, the remote remains non-functional. The pump does make a noise when the power strip is turned off and on, indicating it is receiving power. I've only had the mattress for 5 days. Could you arrange for someone to assess the issue or send replacement pumps and remotes for me to install? Please advise. Thank you! Reference # [redacted] Customer ID: [redacted]
Reported by GetHuman-raleonet on Monday, February 24, 2020 3:09 AM
I recently purchased additional components for my expanded queen mattress, but experienced issues with the end walls being too short. Despite receiving a replacement part, it was also incorrect. Customer service was unable to resolve the problem due to communication issues with the factory. I am disappointed in the lack of assistance and the only solution offered was to modify the parts myself. This experience has left me frustrated after spending $[redacted].68 on the order. Improved internal communication is necessary to prevent similar issues in the future.
Reported by GetHuman-glbaulig on Wednesday, July 15, 2020 6:25 PM

Help me with my SelectComfort.com issue

Need to call SelectComfort.com?

If you need to call SelectComfort.com customer service, now that you have the answers that you needed, click the button below. You can either call them on your phone or use our free AI-powered phone to dial for you, get a rep for you, and more.
Call SelectComfort.com
Was this page helpful?YesNeeds work
Sharing is what powers GetHuman's free customer service contact information and tools. You can help!