ScentBird Customer Service Issues

Hello, I've been trying to sort out an issue via email but I don’t think I've explained everything clearly yet. Last month, I inquired about the status of the additional bottle of "Beautiful Times" I ordered. Your response indicated I would only get it with my next shipment, as I paid for it in September. I attached my order number and a picture for reference. Despite subscribing in September, I've only received one perfume bottle from my subscription so far. According to my understanding, I wasn't supposed to be charged until January [redacted] due to referrals. I upgraded to a 2-bottle subscription to avoid running out, but it's almost been two months since my last delivery. On 11/26, it will have been two months without a shipment. I'm perplexed and concerned. Could you please expedite the delivery of my scents? I believe some form of compensation might be appropriate for the inconvenience. I hope to hear back from you soon. Thank you for your assistance.

My name is Sue Steyskal, and I received a free sample of Dolce & Gabbana Light Blue perfume from your company. However, I have been receiving products monthly since then, and I did not sign up for a subscription. As I am on SS Disability, I cannot afford these monthly charges. Please stop sending me products and do not charge my bank account. Cancel any future shipments to [redacted] E 12 Mile Rd Apt. 3 Roseville, MI [redacted]. Thank you.

I have experienced issues with receiving the wrong Scentbird perfume twice from your company. Additionally, I was mistakenly charged $14.94 after reaching out to your customer service team. I refuse to pay this charge and have informed my bank to deny any transactions from your company. I am very disappointed as I initially believed you were a reputable company, but now it seems like you are engaging in dishonest practices.

Hello, I am Shannon Lee, you can reach me at [redacted] In either October or November, I believed I signed up for Scentbird because I purchased one bottle of Dolce & Gabbana and received a complimentary bottle of Dolce & Gabbana Light Blue. Shortly after, I cancelled my subscription, or so I thought. When I tried to cancel through the Scentbird app, it indicated I was not an active member, leading me to believe my cancellation was successful. However, today at 3:48 am, $26.00 was deducted from my Visa ending in [redacted] without authorization. I never stored my card information on your website due to security concerns. I have been charged for a service I no longer use, and I demand an immediate refund. If not resolved promptly, I will have to escalate this matter as fraudulent activity. I repeatedly verified my inactive status post-cancellation. Thank you, Shannon C Lee

I canceled my subscription back in August, but it is still active. I have not received any products from Scentbird since then. My account has been charged four times for $26.69 each, even though I have not received any items. I would like to have this subscription canceled and refunded as soon as possible.

I have been charged multiple times by Scentbird and realized I unintentionally created several accounts. I am unsure which email addresses I used for each account, resulting in three charges on my Visa card ending in [redacted]. These charges occurred on December 5th, [redacted]. I kindly request to close all these accounts, receive refunds for the three charges, and keep only one account open. I will decide on reopening the chosen account at a later time. Thank you for your assistance, and I look forward to your prompt response. -KR-

I have noticed three separate charges from Scentbird, indicating that I accidentally opened three accounts instead of one. I would like to request the cancellation of all three accounts and a refund for the charges incurred on December 5th, [redacted]. Unfortunately, I am unsure of the email addresses associated with each account, but all charges were made using my Visa card ending in [redacted]. I appreciate your prompt attention to this matter and look forward to resolving it soon. Thank you. - K.R.

I did not authorize the account for monthly withdrawals. I have been charged fees and late fees, causing an overdrawn account and leading my bank to close it. This situation is causing unnecessary hardships in my life. I request to stop sending fragrances immediately and refrain from using any other payment methods. I did not authorize any payments to be deducted from my account.

I am frustrated that S customers cannot reach out to you by phone. I am upset and considering legal action. I was not aware there was a subscription involved in using the service and I want a refund. Someone used my card to pay for your product without my consent. Please contact me urgently by phone to resolve this issue and cancel the order.

I am in the process of pursuing legal action against Scentbird and filing a complaint with the Better Business Bureau. I have been trying to cancel my subscription with them for 8 months and continue to be charged. This has led to financial difficulties, and each time I try to contact customer service, I am charged an additional fee. This situation is frustrating, as it is unfair to pay for a product and not receive it.

My bank recently notified me of a $14.95 withdrawal from my card that I did not authorize. I suspect the purchase may have been made using my stolen phone, as both of my devices are linked. I am reaching out to request a refund as I did not make this purchase. I will also contact Apple to disconnect my phones as unauthorized charges keep occurring on my card.

I canceled my Scentbird subscription at the beginning of October to stop receiving perfume, but money is still being deducted from my account. I would like to cancel my subscription entirely. Please refrain from sending any more perfume. Additionally, can you refund the money that was deducted from my account since I canceled over a month ago? My contact number is [redacted]. Kindly reach out to me at your earliest convenience.

I have been trying repeatedly to cancel my Scentbird subscription. Despite my efforts, I cannot locate a "cancel my subscription" button on the website. I have rescheduled shipping dates on my account, but two days ago, I was charged mistakenly. I have attempted to contact customer service via phone, but have not been successful in reaching a representative. I am seeking a refund for the unauthorized charge and request that my subscription be promptly canceled.

I am repeatedly being charged $14.95 monthly by Scentbird, but I have been unsuccessful in reaching their customer service. Despite sending approximately 6 emails in the past 4 months, I have not received any responses. According to my bank account, I should have received 7 packages, but I have only gotten the first 3. I am looking to cancel my subscription, receive refunds for the months without products, and avoid having to dispute the charges with my bank. I hope to hear from someone soon. Thank you. ~ Kristen B. Email: kristenvsyou[at]yahoo[dot]com Address: [redacted] East Chipwood Drive, Gulfport, MS [redacted].

I would like to cancel my subscription with your company. Unfortunately, I can no longer access my old email address ([redacted]) to check for any emails from your company. Please contact me at [redacted] to proceed with the cancellation of my Scent Bird subscription. I was unaware of how frequently perfumes would be sent to me, and as I am unable to wear perfumes anymore, I have to cancel the subscription.

About 6 weeks ago, I decided to become a Scentbird customer and start receiving perfume gift boxes from the company. I placed my order for the Versace Crystal fragrance, paid with my debit card, and believed everything was in order. However, my dilemma now is that I paid for my gift package, but it has not been delivered, and there has been no acknowledgment of my order. I would like to ensure that my gift sets are delivered promptly each month without any further delays. Pat B. [redacted] Jones St. Apt. B, Jonesboro, Arkansas [redacted], using MasterCard ending in [redacted].

I visited your website and clearly specified the items I wanted to receive monthly. However, I keep receiving off-brand products that I did not order or want. Where are the Estee Lauder and Oscar de la Renta designer fragrances I requested? I am extremely dissatisfied with this situation. I have been unable to resolve the issue with a simple phone call because you do not even provide a customer service phone number. Please rectify this situation promptly as you already have my money.

Scentbird has been sending me small sample bottles of perfumes for the past five months and charging my credit card $15.95 for each bottle multiple times a month. I attempted to cancel my account via email months ago, but to no success. I am now unable to contact Scentbird by phone to stop the shipments of expensive perfumes. This situation has been incredibly frustrating for me. Cost Center #: SB1355RRF PACKAGE I.D. [redacted][redacted]

I recently logged back into my account and noticed I didn't receive the promised half off my scents. I also couldn't find where to add a case of the month. When I tried to connect with an expert, I was charged $5. I simply wanted to make some changes to my account, but now I'm contemplating canceling and requesting a refund instead.

I subscribed a few months ago and have been receiving products regularly. However, when I try to log into my account, it doesn't show that I have an active subscription and prompts me to resubscribe. As a result, I can't select new products for my queue. I'm not sure if this is an issue with my account or a bug in the system. I want to log in soon because I have friends who are interested and I want to receive my referral free scent. I don't want to end up with two active subscriptions by mistake.