Ruralking.com Customer Service Issues

I received my order, #[redacted]43-1, last week. It was delivered by FEDEX and left on my porch. The box was torn, taped with clear sealing tape, and appeared to have been dropped as it was damp at one end. The other end was ripped open and taped. I tried calling you but have not received a response. This item is a present for my grandson, and I need urgent assistance as Christmas Eve is approaching. It is a hunting blind. I was told a claim would be started but have not been updated. I am very disappointed as I was charged for this damaged delivery.

I placed an order for a Pro Lift 20-ton bottle jack B-020D on November 28. Unfortunately, instead of receiving the Pro-Lift jack, I was sent a "Tool Shed" jack made in China on Dec. 7. After contacting customer service on Dec. 7 via email to request a prepaid UPS shipping label (to be covered by Rural King) for the return, I was told during a live chat on Dec. 9 that I would receive the label within 3-5 business days. As of Dec. 14, five business days have passed since I was told I would receive the label, and I haven't received it yet. I am now considering disputing the charge with the credit card company if a refund is not issued promptly.

I had a frustrating experience trying to get information about mower belts from the store at the Crossroads Mall in Beckley, WV. Despite calling multiple times, I was repeatedly hung up on by employees who seemed indifferent to my inquiries. When I finally spoke to someone, I was told that the lawn and garden department would be back from lunch at 5:15. The lack of customer service and unhelpful attitude of the staff left me extremely disappointed. My family and I have been loyal customers, but the recent experiences have made it difficult to get assistance or even a simple answer to a question. The store's service has been below expectations, and it's disheartening.

I had trouble signing up for the credit card. The representative, Brandi Speer, assisted me efficiently. She is so knowledgeable that I thought she was a manager. Greg McCoy was also very helpful. If Ms. Speer doesn't become a manager, she should at least receive a bonus for her exceptional service. Mr. McCoy also deserves recognition for his assistance. Both of them made me feel valued. Best regards, A.S.

I dropped by to recycle four lawnmower batteries in exchange for the $4.00 gift card offer. Although five different employees seemed unaware of the deal, Hannah was helpful and efficient in getting the SKU number and taking it to the customer service desk. However, things started going downhill from there. Despite waiting at the desk for 10-15 minutes, an employee named Brittany appeared clueless about the process. Even though she eventually figured it out, there seemed to be a lack of communication as she didn't inform me to return to the counter. After waiting for over 30 minutes due to the employees' inefficiency, I had to ask Brittany directly for assistance. Overall, the poor training and lack of customer service skills, especially from Brittany, made the experience frustrating.

Invoice #:[redacted], $74.85 + $7.30 tax. I returned 15 bags of white marble rocks to RK on Friday, April 17th due to color discrepancies. Two employees assisted with the return. Upon returning to the store, I was informed that online refunds required a 24-hour processing time. The following day, despite waiting in line and interacting with multiple staff members, no refund was issued due to lack of online refund knowledge. A subsequent visit led to being directed to online customer service for assistance after wasting time and effort. Contacting the toll-free line resulted in significant hold times and inaccurate information about wait times. Requesting a refund of $82.15 to be returned to PayPal or issued as a gift card for future purchases.

Invoice Number: [redacted] $**.** Total including Tax. I returned ** bags of white marble rocks on April **th due to the incorrect color. After speaking with RK employees, I was informed I needed to wait 24 hours for the refund to process. When returning the next day, there was confusion at the customer service desk as they were unable to issue the refund. After multiple attempts and wasted time, a different manager instructed me to contact online customer service. My experience with the toll-free line was frustrating, being placed on hold for an extended period. I proposed receiving a gift card in place of the refund, but that option was unavailable. I request a refund of $**.** to be credited back to my PayPal account or issued as a gift card.

I brought my weed wacker to Rural King for repairs on May 12. Initially, I left it at the front desk since there was no one at the service area I bought it from. They were supposed to call me when it was ready, but after returning from a trip to Ohio two weeks later, I hadn't heard from them. When I inquired at the store, I was told I needed a slip, which the front desk didn't provide. Feeling frustrated, I reached out to the main office and was assisted by Ariel, who connected me with Ernest Permorel, the Florida Representative. After mentioning I would review store videos to prove I dropped off the weed wacker, the Zephyrhills store suddenly found it and promised to call me when it was fixed. However, when I followed up a week later, there was confusion as they couldn't locate the video of me bringing it in. After some back and forth, I was informed I could pick it up the next day. Upon collection, I discovered they had a different brand weed wacker. They offered me a used one as a replacement, but I declined due to the mix-up. Unless I receive a satisfactory resolution by tomorrow, I will consider further action.

I have experienced deception three times, which is disappointing considering I spent $12,[redacted] at Rural King. The day before I bought the RK19 tractor, I was misinformed about having to purchase the front-end loader. When I returned because three plastic cooling fans for the transmission were broken, the shop manager claimed they were unnecessary despite my concerns. Recently, I took the tractor back due to leaking rear-end fluid. I emphasized the fan issue to the service personnel, and they confirmed its importance, contradicting the shop manager. Today, I called to inquire about my tractor, and the shop manager provided misleading information about my queue position. I previously reported the falsehoods during the purchase without any resolution. This experience with Rural King has been frustrating, with constant dishonesty and lack of assistance, all within less than a month of purchasing the tractor.

I placed an order for (2) small Woodstock Amazing Grace wind chimes on May 31, [redacted]. Unfortunately, only (1) chime arrived on June 6. After contacting customer service, I was assured that a replacement would be sent promptly. Following up on June 17 due to a lack of updates, I received a response indicating delays. I have now been informed via email that the item is out of stock, and I will receive a refund for one chime. I am disappointed with the handling of this situation from the start. Had Rual King not made an error initially and fulfilled the replacement as promised on June 6, I would not be facing this issue. These chimes were intended as gifts for my daughters, and while one has hers, the other is still waiting. Zoe from customer service has been the one corresponding with me. This experience has left me dissatisfied, and I do not plan on making any future purchases from Rual King. 😕

Just wanted to share a positive experience I had at Rural King in Georgetown, KY. During my visit, a helpful young man named Matthew assisted me. He went above and beyond to help me find potting soil and even carried it to the cashier for me. His excellent customer service, respectfulness, and friendliness made my trip very pleasant. Thank you, Matthew! - Cecilia V., Georgetown, KY

On November 27, [redacted], my granddaughter and I discussed the need for ammunition, prompting a trip to the nearest Rural King Store, which was a 90-mile round trip. Upon arrival, we anticipated a short wait in line, but it ended up being 1 hour and 40 minutes. Unfortunately, they had run out of some of the specific ammo I was looking for, such as 38s, 22lr, and 45s, as indicated on a sign. Despite this, I hoped to purchase some 44 mags and a new semi-automatic pistol I had seen in a catalog. However, I was informed they only had revolvers available and no semi-autos. I inquired about any stored items but was told there were none. Additionally, when I asked about purchasing 44 Mags, I was told they were also out of stock, even though it wasn't listed on the sign displaying sold-out items. Feeling disappointed, we left as our trip and time had been unproductive.

On Labor Day, my partner and I visited RKO in Norwalk, Ohio to buy a pallet of all-purpose grain. After driving 40 minutes each way, we discovered the bags were wet and moldy upon unloading them on the farm. When we contacted RKO, the clerk and manager were unhelpful and even suggested we exchange the grain despite it being moldy, mentioning it was stored outside. When I inquired about the dangers of horses consuming moldy grain, I was met with silence. The staff displayed incompetence, rudeness, and lacked proper training. I am now seeking to speak with someone in the corporate office's customer care division to address this issue. Unfortunately, due to this experience, my partner has decided to never shop at RKO again and intends to inform others at upcoming horse shows about our ordeal, hoping to prevent others from facing similar problems. Currently, I am sorting through the grain to salvage the non-moldy portions, but with 20 horses, it's challenging to use the grain without encountering mold. Thank you for your attention to this matter. Best regards, Beth J. & Darrin B. Mohican Valley Haflingers

I bought multiple batteries from Rural King and needed to return cores. I took 8 batteries to the store in Tiffin, Ohio, although I usually go to the Marion store. Unfortunately, they refused all but one due to two having cracked tops, even though two were wheel chair batteries in good condition. The Marion store usually accepts returns without issue, focusing on the lead being intact rather than cosmetics. Despite being 40 miles away, the clerk at Tiffin made it challenging. I now have to load the batteries twice more between home, my pickup truck, and back for my next trip to Marion. This inconvenience was caused by a clerk named Cassie or Casy, which I had to ask as she didn't wear a name tag.