Rentalcars.com Customer Service Issues

I rented a car from Dollar Rent A Car via Rentalcar.com on September 8, [redacted]. When I called on September 29 to verify the reservation for pickup at Nashville Airport on September 30, I was informed by Dollar Rent A Car that the reservation had been canceled. As I needed a car, I then rented one from Advantage Rent A Car at the same location. However, I recently received my credit card statement showing a charge of [redacted].42 from Rentalcar.com for the supposedly canceled reservation. I am seeking assistance in resolving this billing error before contacting my credit card company to dispute the charge. Thank you.

I recently received an email notifying me that my booking has been canceled due to unavailability. I want to emphasize that I am open to receiving any similar car if the original choice is not possible. The news of the cancellation has left me disheartened. I respectfully ask to rebook with the same pricing, considering I chose your service over others with equal pricing at the time. If my request cannot be accommodated, I will have to reconsider using your services in the future. This decision is important to me as I trusted your service for my booking, and this cancellation affects my budgeted vacation plans that have been arranged long in advance. I hope you can reconsider and confirm my booking at the original price. Your understanding in this matter is greatly appreciated.

Dear Sir/Madam, When I collected my reserved car from Sixt Piccadilly train station Manchester, I was informed by Ms. Melanie that the "full coverage" plan I purchased from you doesn't offer as much coverage as expected. Shockingly, it wouldn't even cover a simple puncture since the car didn't have a spare wheel. Ms. Melanie connected me with Ms. Lilly May on 22/10/[redacted] around 10 am, who advised me to cancel my policy as it didn't provide any coverage. Refusing to drive without proper assistance or a spare wheel, I found it alarming that the car lacked this essential item. Isn't it illegal to rent out a car without a spare wheel at the very least? Ms. Lilly May then guided me to purchase insurance directly from Sixt, which proved to be significantly more expensive. This experience left me feeling deceived and taken advantage of as a first-time renter in the UK. I seek assistance in addressing this matter promptly as it negatively impacted our holiday. Understanding the details of insurance, liability, and excess was exceedingly confusing. Thank you for your attention to this matter. Sincerely, Judi

Subject: One-Way Fee Concern Hello, I had booked a car through rentalcar.com yesterday for pick up at Palermo Airport in Sicily and drop off at Catania Airport. I was surprised to discover a possible one-way fee, which I didn't anticipate during the booking process. Although my voucher shows there is a fee, it is unclear if there is an additional charge. I have reached out to '[redacted]' for clarification, but I have not received a response yet. I am concerned about a potential added cost. I need to resolve this matter promptly as it may impact my reservation. If there is indeed an extra fee, I may need to cancel to avoid unexpected expenses. Your assistance in obtaining this information by this afternoon would be greatly appreciated. Thank you, Antonia C.

Hello, I hope you are well. I received an unexpected charge from Rentalcars.com on my credit card statement that I did not authorize. I had a rental car booking through booking.com but do not have any record of booking with Rentalcars.com. The car company only had one reservation under my name, so I am confused about this additional charge. I am not keen on paying twice for the same car, especially since I have no affiliation with your company and lack any booking reference or confirmation from you. I am seeking assistance to resolve this issue. The details from my credit card statement are as follows: 5E42UH5RSSY CAR RENTAL $60.51 Will appear on your Nov 12 statement as [redacted]81 [redacted]00 GB I can be contacted at +44 [redacted]. Thank you for your prompt attention to this matter. Best regards, Ariel

Good afternoon, I have been attempting to reach out to you through various channels without success. I am interested in modifying a reservation originally made by Raquel Serrano López under reference number: Ref: [redacted]72. Our plan was to pick up a car in Bologna on January 3rd and return it in Naples on the 6th. I am wondering if it is feasible to alter the reservation to drop off the car in Siena on the 5th instead. Thank you for your help in advance.

Upon arriving in Mexico to pick up our car rental from Mex Car Rental, we were asked to pay $[redacted] for insurance, which I had declined online. This unexpected expense, on top of the rental fee we already paid, totals $[redacted]. When we threatened to leave, they offered a refund in exchange for attending a time share demonstration. This situation felt unfair, and it seems other parties faced similar issues. I am concerned this might be a scam. Our confirmation numbers are WFM[redacted] for Stephanie Raker and [redacted]88 for Royce Raker. Any assistance would be greatly appreciated.

I reached the airport yesterday and encountered an issue when trying to rent a car from Avis. Despite having a US passport, my driver's license is from Panama. I carefully reviewed all the information beforehand and nowhere did it mention this restriction. I provided the Avis agent with my Panamanian identification, but I was still denied the car rental, and the agent was quite rude about it. I had to go to Enterprise to rent a car without any issue, but I had to pay once more. I am looking to get a refund from Avis for this inconvenience.

I made a reservation for a car pickup on November 30th at LaGuardia Airport in NY for a pickup on December 10th through December 13th. I prepaid $[redacted].64 on your site. When I arrived at the airport, there were extra charges, and by the end of the rental, I paid close to $[redacted]. My credit card statement shows charges from your company and additional charges from Thrifty car rental. Why was I still charged $[redacted].64 by your company if I paid at the end of the rental? Please reach out to me at Ted Childs, phone number [redacted], or email me at [redacted] regarding rental #[redacted]00GB and another #[redacted]42. I would appreciate your response.

I made a reservation through carrentals.com on 12/1/[redacted] and was charged $[redacted].24 on my card. The itinerary number is #[redacted][redacted]. Unfortunately, the trip had to be canceled due to a medical family emergency. I called on 1/12/[redacted] to cancel and was informed that a refund would need to be requested from Hertz. I explained the situation with a family member being hospitalized, but was told a doctor's note might be necessary. I have concerns about obtaining a doctor's note for someone else's ER visit and the potential violation of HIPPA laws. Although I did receive a refund for the insurance of $40.00, I am still out $[redacted].24. I was assured I would receive an email confirmation once the refund process was initiated, but I have not received any notification yet.

I am writing on behalf of lawyer Giampietro Beghin, my client. The client rented a Volkswagen Golf car through www.rentalcars.com to be picked up at Bari airport on 1/1/[redacted] and returned on 5/1/[redacted]. The pre-paid fee of €[redacted].81 was charged to a credit card. However, Locauto Rent s.p.a. refused to deliver the vehicle upon pickup with unjustified reasons, leading lawyer Beghin to rent another car from Autovia for €[redacted].64. I kindly request a refund of €[redacted].64 within eight days. Your prompt response is appreciated. Regards, lawyer Matteo Beghin.

I think I made a booking on your website, but I have not received any confirmation yet. This trip was hastily planned due to a family emergency, and I seem to have misplaced any reference number. As of now, I still don't have any booking documents and am scheduled to arrive on Friday. I need to make changes to the rental reservation. Here are my details: J.A. 30 Kingsmoor Close St. Albert, Alberta T8N 0X2 I am feeling quite anxious about this situation. I really hope you can assist me. Phone: 1 [redacted]

Dear GetHuman, I wanted to share my recent experience with renting a car in Sydney through Rentalcars with Ace Rental Cars. Unfortunately, due to a plane schedule change, we arrived after the rental office's closure time at 7 pm, missing our pick-up. The following morning, when we approached Ace Rental Cars at 10 am, they were unable to release the car without Rentalcars' acknowledgment. Eventually, a new contract was made with Herz, but we were on the phone until 1:30 pm, surpassing the 24-hour mark, making us ineligible for a refund for a new rental. Moreover, no cars were left at the airport. We understand the need for a cancellation fee but not the entire rental amount and are seeking guidance on our rights in this situation. We hope for a fair resolution and believe such practices should not persist. Thank you for your assistance. Best regards, C.L. and R.S. Family

I made a reservation paid with Visa, but upon arriving at the branch, it was closed, and I couldn't pick up the car. Even though your website states it's open 24 hours. The issue is that I was still charged for the car, but Europcar did not provide the service. I contacted them, and they advised me to speak directly with you regarding the refund. In addition to being charged for the car, I had to pay for all the transportation to get where I needed to go, which ended up being as much as the car rental itself. Therefore, I request a refund on my card at the very least. Here are my details: Your reference number: [redacted] Supplier: Keddy By Europcar Pick-up information: Country: Chile City: Santiago Location: Santiago Airport Date: 31 Mar [redacted] 14:00 Total price: CLP104558.00 I look forward to your assistance. Thank you.

When I arrived at the Thrifty rental counter in Dubai airport to pick up my reserved car, I was informed that my Israeli driving license was not acceptable by the rental company. The rental voucher from rentalcars.com only specified the need for a full driving license in the driver's name, without mentioning an international driving permit. This requirement was not an issue in previous rentals in the USA and Europe. Although the Thrifty staff mentioned a refund, my credit card was charged in full. Despite reaching out to rentalcars.com, they stated that my rental was marked as a "no-show," making me ineligible for a refund. The rental terms permit free cancellation and a full refund up to 48 hours before the rental date. I believe I should receive a refund for the unused three days of my five-day rental period.

I was charged for a service I never used. I made a reservation and later canceled it. The last communication I have with them was on 29 November [redacted], where I clearly stated my understanding that the reservation could be canceled free of charge with a full refund. Despite this, I have been unjustly charged a cancellation fee of 35. I need assistance in resolving this matter and requesting a full refund as previously agreed upon. I received an email with the reservation details for the pickup and return of the vehicle after my card was charged. The reservation is for a Wild Card or similar vehicle with a reference number of [redacted]54 from Dollar at JFK Airport in New York, USA. The total cost of the reservation is [redacted].57€ for a rental period from 6 May [redacted] at 15:00 to 7 May [redacted] at 15:00. Please help me rectify this situation. Thank you.

I made a reservation through rentalcars.com on Sunday, 4/17. Upon arrival at the counter, my card had already been charged. Initially, this didn't bother me. However, when I was asked to email my return plane ticket and insurance details, I explained I didn't have a return ticket to provide. Without further discussion, the rental agent informed me I couldn't get the car and advised contacting customer service for a refund. Following his instructions, I called Customer Service, recounted my experience, and was informed the return ticket requirement was unfamiliar. They decided to contact the Airport Rental Car location and put me on hold. Unfortunately, the call disconnected. Despite multiple attempts to reach out again, I have had no success, experiencing dropped calls and issues with completing dialing. Kindly reach out to me via email. My booking reference number is [redacted].

Dear Sirs, On February 14, [redacted], I made a reservation through your platform with reference number [redacted]32 for a Fiat [redacted] vehicle from OK Mobility. The vehicle was returned in perfect condition on the 22nd of the same month. The return was done as instructed by OK Mobility, at a parking lot in Alicante near their offices, where we returned the keys according to their guidelines. After leaving the car in the parking lot, we took photos as a precaution since there was no one to supervise the handover, to show the car was in perfect condition. However, OK Mobility kept [redacted] euros from the deposit, claiming there was a scratch on one side of the car. Despite sending them dated photos to prove the car's condition upon return, they have not refunded the amount, even after legal intervention through a lawyer's letter. For this reason, and considering the reservation was made through your platform, I kindly request your mediation to recover the wrongfully charged amount. Best regards, Ma. Rosa Ramos Basa [redacted]Z

Dear Sir or Madam, On February 7, [redacted], I transferred a sum of €[redacted].38 to Rentalcars for a subsequently canceled rental car booking (Original booking number [redacted]46, Booking Receipt No. XXXX [redacted] LONDON GBKAUFUMSATZ07.[redacted]0ARN[redacted] [redacted][redacted]). (see attached transaction display) Please refund this amount promptly to my account at ING Bank, IBAN DE55 5[redacted] 5[redacted] 41 Account holder Prof. Dr. H. Roweck. The fact that the car, despite being canceled early, was still shown as "booked" in your system is an error not caused by me. The details of the incident: On February 7, I made a rental car booking and (as it was a group trip with multiple vehicles) specified Z. Tokar as the driver. (Yerevan airport from April 26th to May 10th) Designated use: 07.[redacted]0ARN[redacted] [redacted][redacted] Police number: RFI/[redacted]59/2 Shortly after, the airline rescheduled Mr. Tokar's flight to a later date, necessitating a driver change. New driver: Dr. T. Mehne. Since then, we have unsuccessfully attempted to correct the booking both in writing and through the hotline ([redacted] [redacted] [redacted] [redacted]). We were informed via the hotline that only the registered driver can make booking changes, but despite multiple attempts by Mr. Z. Tokar, this did not work. When trying to switch the driver to Dr. T. Mehne, Rentalcars requested him to cancel the existing booking and make a new one. (see attached screenshot: rentalcars1 and rental-cancelled) Rentalcars confirmed the cancellation (see screenshot: rentalcars2) after the new booking by Dr. Mehne, and we assumed the old booking was canceled. Dr. Mehne then had to rent the same car (with a new booking number: [redacted]03) from another provider (Hertz) at a higher cost, and unfortunately, the previous price was not honored. We only found out much later (on the day of departure!) via email that Rentalcars still had 2 bookings (see Email 1) and immediately responded to clarify the situation (Emails 1a-c), but unfortunately, we never received a response to these emails! Additionally, we tried multiple times to influence the bookings through the app. However, logging into the account was not possible, presumably due to changed booking numbers. From our perspective,

Dear Sir or Madam, I am writing to address an issue with a car booking I made through Rentalcars at Yervan airport. I initially booked the car under the name Zdeno Tokar for the dates April 26th to May 10th. Due to a flight cancellation, I attempted to change the driver's name to Dr. Thomas Mehne, but encountered difficulties in canceling the original booking and receiving a refund of €[redacted].38. Despite efforts through emails and the hotline, I have not been successful in resolving this matter. Rentalcars informed me that only the driver can cancel a booking, which Mr. Tokar did. However, we were still charged for the initial booking after making a new reservation at the airport, resulting in a higher fee. Despite receiving a cancellation confirmation from Rentalcars on April 23rd, there were two cars awaiting us at Yerevan airport as the first booking was not properly canceled. I can provide documentation of our correspondence, proof of payment, and Rentalcars' confirmation of the cancellation. Your assistance in rectifying this situation would be greatly appreciated after numerous unsuccessful attempts to do so. Apologies for any language errors. Sincerely, Prof. Dr. Hartmut Roweck