Rentalcars.com Customer Service Issues

I need assistance with a refunded money from a canceled rental reservation. Rental Partner: Fox Rent-A-Car Car Type: Jeep Wrangler or similar Pick-up: May 6, [redacted], at 10:00 AM Pick-Up Location: Ft. Myers Southwest Regional Airport Drop-Off: May 12, [redacted], at 10:00 AM Drop-Off Location: Ft. Myers Southwest Regional Airport Driver: Michael Wilson Extras: Partner Reference: NPRL8883EA Summary of Charges: Rental Subtotal: $[redacted].74 Taxes and Fees: $51.60 Amount Due at Pick-up: $[redacted].34 Key Information: - Payment is made when the car is returned and processed by Fox Rent-A-Car. - Rates may vary based on changes to pick-up/drop-off dates, times, or locations. - Only the driver nominated during booking can acquire the car at the counter. - Additional charges for extra drivers, optional items, and drivers under 25 years old. - A valid driver's license and credit card in the driver's name are required. Please refund the $[redacted] back to my account. Thank you.

Subject: Rental Car Reservation Details Rental Company: Fox Rent-A-Car Vehicle: Jeep Wrangler or similar Pick-up: 6 May [redacted] at 10:00 Location: Ft. Myers Southwest Regional Airport Drop-Off: 12 May [redacted] at 10:00 Drop-Off Location: Ft. Myers Southwest Regional Airport Driver: Michael Wilson Extras: Reference Number: NPRL8883EA Charges Summary: Rental Subtotal: USD $[redacted].74 Taxes and Fees: USD $51.60 Total Amount Due at Pick-up: USD $[redacted].34 Important Reminder: - Payment is required upon returning the car by Fox Rent-A-Car. - Any changes in pick-up or drop-off dates, times, or locations may alter the rate. - Only the listed driver can collect the rental. - Additional drivers, optional items, and under 25 driver fees are payable directly to the rental company. - A valid driver's license and credit card under the driver's name are mandatory. - Debit card usage may have specific requirements depending on location. - Familiarize yourself with location-specific rental policies.

I have not received a refund of the $[redacted] that was debited from my account after my rental car reservation with Fox Rent-A-Car for a Jeep Wrangler or similar vehicle from Ft. Myers Southwest Regional Airport on May 6, [redacted], with drop-off on May 12, [redacted]. My partner reference is NPRL8883EA. The subtotal of the rental is USD $[redacted].74 with taxes and fees of USD $51.60, totaling USD $[redacted].34 due at pick-up. Kindly process the refund promptly.

I am requesting a refund of the $[redacted].17 payment made for Group ICAR, Rate Code: RentalCars, with Confirmation Number RCV[redacted] and Booking Reference [redacted]70. This payment has been under dispute with American Express for over a month, resulting in an American Express Block on my card ending in [redacted]. Unfortunately, as an elderly disabled veteran residing in Queens, NY, I had to cancel my travel plans due to health issues. Despite numerous attempts to contact ACE Rent A Car and Rentalcars.com to cancel my reservation, I received no response due to the pandemic. After speaking with Nelson from the ACE Call Center, he advised me to contact Rentalcars.com for the refund, which has proven to be challenging as they are unreachable by phone. I am hoping for a resolution to this matter promptly so that the refund can be processed and the dispute with American Express can be resolved. Thank you, D.E. Levy

I made a car reservation for 94 euros, but after speaking with the rental agency, they wanted [redacted] euros more for insurance or an [redacted] euro deposit. I declined and immediately tried to cancel within 2 hours. The agent reassured me that if I made a new booking, they would refund the initial one. I booked a car for the last 2 days with the mandatory insurance. Now I am out [redacted] euros and without a car or money for food. I canceled the second booking with number [redacted]54 and I'm waiting for the refund in 7 business days. The original booking number is [redacted]47, which I haven't been able to cancel yet as the chat is unresponsive. Any assistance would be appreciated. Thank you, J. W.

Since arriving in Lisbon, my experience with this reservation has been a nightmare. Arriving at the GoldCar-Rhodium reservation desk at 23:00, with reservation number [redacted]40, we encountered a problem with the card machine for the deposit. The staff on duty refused to proceed with the car rental, leaving us stranded at midnight with no alternative options offered for the card machine malfunction. We were unable to pay with cash or check and had to resort to taking a cab to the hotel, exhausted. Despite our request for an attestation of the issue and discussion about a refund, they were unhelpful and uncooperative. The next morning, when we contacted Rental Cars for a refund, we were told a "case" had been opened in my customer account, instructing us to follow steps to request the refund. However, when attempting to open the case online, there was an error. After spending 40 minutes on hold with no answer, our Saturday morning was wasted trying to resolve the situation. This lack of refund, absence of a rental car, and loss of valuable vacation time is completely unacceptable customer service. I urge immediate contact and a prompt refund resolution. I will never use Rental Cars or GoldCar again. This experience has been incredibly frustrating.

Booking Number: [redacted]37 Dear Sir or Madam, Today, I booked a Mercedes Vito rental car under the above-mentioned booking number. Throughout the booking process, I was given the option to cancel 48 hours prior to pickup, except for cases where payment had already been made. Upon entering my credit card information, a charge was immediately processed without prior notice, eliminating the possibility of cancellation. I kindly request confirmation of the cancellation possibility 48 hours before vehicle pickup. Explanation: In times like these, last-minute cancellations are necessary due to rapidly changing travel conditions. If my request is not accepted, I will exercise my statutory right of withdrawal and hereby cancel my booking for a Vito vehicle from Avis car rental with the number: [redacted]37. For any questions or further information, please feel free to contact me at my known email address. Best regards, Klaus Berendt

I have a rental account with rentalcars.com. When I log in, I use my email address and password. I want to update my email address, but it seems I can't because my email address is also my username. If I can't change my primary email, could the emails be sent to my secondary email instead, which I recently added to my account?

I need to confirm my car rental since my flight schedule changed. Despite prepaying, I can't adjust the pickup/drop-off times through Priceline, Hopper, or Dollar Car Rental. The phone lines are not recognizing my trip number, the apps show errors, and I can't reach anyone at Dollar Car Rental in Norfolk Airport. I'm anxious my paid reservation won't be honored. I booked through Priceline via the Hopper app. I aim to modify my pickup on October 10 and drop-off on October 25 at Dollar Car Rental in Norfolk Airport to secure my car. I'm looking for a valid reservation voucher for my October 10 pickup at ORF Airport. - B. W.

Hello, On September 1st, I rented a vehicle with reservation number [redacted]38 for September 3rd. On September 2nd, I cancelled this reservation with cancellation file number [redacted]5. I was informed that I would receive an email within approximately 10 days for a refund with cancellation fees of about 50 euros. Today is October 1st, and I have not received anything yet. During this time, I have faced difficulties trying to reach one of your services via phone and email. Yesterday, I was informed that I would not be refunded at all, which was surprising as I called the day before the cancellation. I am not disputing the cancellation fees, but I am questioning why I am not receiving any refund. My question is, what should I do now? I made this reservation to visit my ill Mother 800kms away, not for leisure purposes. I hope you will consider my request. Looking forward to your response.

Hello, I made a car reservation with your company from October 17th to October 24th with the booking reference number [redacted]72. I paid [redacted].96 Euros by credit card, which included full insurance. When I picked up the car in Malaga from OK Car, I was asked to pay an additional [redacted] Euros for full insurance, which I later discovered was unnecessary as I had already purchased OK Premium Cover. Additionally, I was charged 35 Euros for petrol even though I had filled up the car 30 kilometers before returning it to the airport, requiring only about 3-4 liters of diesel (approximately 3-4 Euros). The fuel level at pickup was the same as when I returned it. I have contacted OK Car via email, providing them with the contracts and gas receipt, but have not received a response. In previous years, renting cars from your company has always been satisfactory. Could you assist me in getting a refund of [redacted] Euros and 25 Euros for the diesel? Thank you. -Josef Salzer

I booked a car for my mom twice with Rentalcars. The first booking was made for the wrong date, and the second couldn't be rented due to a balance issue on her credit card. However, I paid in advance for insurance both times. Unfortunately, the credit couldn't be used towards the rented car. I am requesting a refund for the insurance charges for both bookings. I paid for my mom's trip due to a family emergency - her brother is terminally ill with brain cancer. I am not affluent and would greatly appreciate a refund. The first booking was made with my husband's card (Anthony Garcia), and the second was with my card (Brandi Samson). The car was booked under my mom's name (Victoria Samson) to be picked up at Columbus International Airport in Ohio. The reference number for the first booking is [redacted], and for the second booking is [redacted]. Thank you.

Dear Rentalcars, I am writing to address an issue from a few months ago related to my booking under the name Palle Højsholt. Unfortunately, during the trip, I contracted Covid-19 and fell quite ill. Attached, you will find the details of my booking. Upon arrival, I encountered a problem with the company FIREFLY. They refused to rent me a car, stating that I was blacklisted in their system without specifying a reason. I was unaware of any prior incidents with a rental company. I questioned FIREFLY about why I wasn't notified about the issue earlier, considering they had my information. Their response was that since the booking was through Rentalcars, they weren't obligated to inform me. They also declined my friend taking over or changing the name on the rental due to a lack of a supervisor, leaving us stranded until AVIS came to our rescue shortly before closing time. I believe there was a serious oversight in this matter, and I respectfully request a voucher for a future week rental as a gesture of goodwill. I look forward to your prompt attention to this issue. Best regards, Palle Højsholt

Guten Tag, Ich bitte um einen dringenden Rückruf unter meiner Handynummer [redacted][redacted]. Wir haben über Rentalcars unter der Buchungsnummer [redacted]28 bei Centauro ein Auto für Madeira vom 28.11.[redacted] bis 19.12.[redacted] gemietet. Aufgrund eines Sturms konnten wir am Samstag, den 28.11.[redacted], nicht landen und erst am Sonntag, den 29.11.[redacted], auf Madeira ankommen. Nach unserer späten Ankunft in Frankfurt um 23:00 Uhr und unserer frühen Abreise um 6:00 Uhr konnten wir Centauro nicht über unsere Verspätung informieren. Bei der Ankunft auf Madeira wurden wir nicht am Flughafen abgeholt und mussten selbst ein Taxi zur Unterkunft nehmen, da unsere Buchung abgelaufen war. Ein Fahrer kam nach einem Anruf, brachte uns jedoch nicht zur Vermietstation, da ein neuer Vertrag erforderlich war. Wir würden gerne erfahren, wie es weitergeht und möchten das Auto für 22 Tage nutzen, da wir bereits bezahlt haben. Freundliche Grüße, Martin K.

Hello, I would like to address an issue I encountered with my booking through Rentalcars.com. On July 9, I made a reservation for a car for $[redacted].63. However, upon arrival at Minsk Int Airport on July 22, Avis made a reservation change and charged me $1,[redacted].29 on my Capital One CC. After contacting them, I discovered this was an additional charge to my original payment through Rentalcars, totaling $[redacted].92. I returned the car and requested a refund due to the misleading information provided by their agent. On July 29, I made a new reservation through Expedia and received a refund of $[redacted].41 on my Capital One CC from Avis. However, I still have not received my $[redacted].63 refund from Rentalcars to my Amex CC. Despite raising a case with them, it has been almost 4 months without resolution. I believe this charge was unauthorized and am still awaiting the refund. Thank you.

Due to the change in our quarantine exit time due to Covid, we had to switch our flights to a different airport. However, when we arrived at our destination, we were 5 minutes late as the office closed at 5:30 pm. Now, in order to collect the car, we have been instructed to contact Rental Cars to cancel and rebook the same rental for another 49 days. Unfortunately, there is no local support number available after hours, and we did not receive any assistance today. This situation has left us without a car, and we find this process quite unusual. Urgent advice is needed. Rental Booking: [redacted]83. - R. Urwin

Hello, my name is Rayek Farah. I've noticed a payment was processed from my credit card ending in [redacted] to your company. I didn't rent a car, though I did try to search for one on your website and entered my credit card information. Unfortunately, I was unable to complete the payment due to a code issue from my bank, and I did not receive any confirmation from your end. Despite not checking further, I realized the payment was deducted on December 5, [redacted]. I'd appreciate speaking with someone to clarify this situation. It's important to note that I didn't visit your offices or rent any car. Please respond promptly. Thank you for your assistance.

Subject: Urgent Assistance Needed Regarding Rental Car Reservation Dear Sir/Madam, I urgently need assistance regarding my reservation made through Rentalcar.com with Booking Reference [redacted]10 (Enterprise/Alamo no. [redacted]) for the period from December 23 to January 4, [redacted]. The payment was made on December 5 using my Visa credit card, which ends in [redacted]. Due to an emergency involving a family member, the rental dates had to be changed to December 18 to January 2, [redacted]. The charge for the additional days, amounting to Euro [redacted].35, was processed on my Visa credit card by Rentalcars.com under number [redacted]2. Upon arrival at Zurich airport on December 18, my credit card did not work, and the contract was switched to my husband's name, C.S. van der Heijden, whose Visa card ending in [redacted] was used for payment. However, upon reviewing our credit card statement, we noticed a duplicate charge of CHF [redacted].99 (Euro [redacted].84) by Helvetic Mobility A.G. on December 18, in addition to the earlier payment. We received guidance from Alamo/Enterprise administration to contact Rentalcars.com for a refund of the double-charged extra days. Given our current family situation, we request prompt resolution and guidance on potential changes to our rental in case we need to leave before January 2, [redacted]. Your immediate assistance and a contact phone number for Rentalcars.com would be greatly appreciated under these challenging circumstances. Thank you for your understanding and swift response. Best regards, Maria S. van der Heijden - van der Stelt

I had two bookings on my Rentalcars.com app. I requested Nicauris at Interrent to cancel the longer reservation, and she agreed. However, upon checking, I noticed that both bookings were charged to my American Express card. American Express does not permit rentals exceeding 30 days. Upon completion of my rental, I spoke to Nicauris again and discovered that the uncancelled reservation was actually with Payless, not Interrent as indicated in my app. The reservation numbers are [redacted]10 and [redacted]48. I had to use Payless for the last six days. Kindly contact me at [redacted] /[redacted] and arrange a refund for the duplicate rental period from November 16 to December 15.

I have attempted to reach your Customer Service multiple times - hoping my inquiry will be addressed this time! Dear Rentalcars, I am reaching out regarding a situation that occurred a few months ago during my trip when I contracted Covid-19 and fell quite ill. The booking is under the name Palle Højsholt, and I have attached my booking details for your reference. Please respond to me via email at '[redacted]'. During my trip, upon arrival, the company FIREFLY refused to rent me a car, stating that I am blacklisted in their system for an undisclosed reason related to a past incident with another rental company, which I was never made aware of. I inquired at their office regarding why I was not informed of this issue earlier, considering they easily found my name in their system. They explained that since the booking was made through Rentalcars, I was not notified in advance. I suggested alternatives such as having my friend rent the car instead or changing the name on the reservation, but they claimed they were unable to assist without a supervisor present, leading to a 7-hour wait. Fortunately, AVIS was able to help us before closing, albeit at a higher cost, leaving the issue unresolved. I am requesting your attention to this matter and seek your opinion on the situation. In my opinion, there were flaws in the handling of this incident, and I believe I should receive a voucher for a future one-week rental as a gesture of goodwill, without seeking a refund for my AVIS reservation. I look forward to your prompt response and appreciate your consideration. Best regards, Palle Højsholt