Paperless Post Customer Service Issues

I had no issues sending out my baby shower invites through Paperless Post. However, a few days ago, I used the platform to send out personalized Thank You cards to each recipient, only to find out that the messages were all mixed up when my guests received them. For example, one friend received a Thank You note meant for my fiancé's bosses. This has left me feeling embarrassed and frustrated, as I had put in a lot of time and effort to personalize each message. I would like a full refund and for the issue to be corrected if possible. I understand that the damage has been done, but I hope there is a way to rectify this situation.

My account has been deactivated, and I have received a message from Zendesk regarding a flagged mailing titled "Mile High Pitch (1)." They are seeking clarification on the list source and recipient consent. I explained that the list was acquired from Info USA with local startups in Denver who opted in. The deactivation is a significant issue as our VIP event heavily depends on the platform in 72 hours. I offered to review the list and emphasized that I believed we followed all policies. Urgently need the account reactivated to prevent any PR issues. Your prompt assistance is greatly appreciated.