Municipal Credit Union Customer Service Issues

I am currently at 150sr and Courland Ave. branch to finalize a personal loan. I have submitted all required documents electronically, including one pay stub and two credit card statements. However, the pay stub image I provided had some obscured numbers at the bottom. Since the branch is closing soon and it's too late to retrieve the physical stub at home, I emailed a clear electronic pay stub directly from my Ceridian payroll account to the branch representative, but it was not accepted. I am confused as to why it was not considered valid, as it is from my job's official payroll through direct deposit at MCU. This situation has caused me to lose $[redacted] as I had to reschedule my vacation for Monday. It is disappointing that the requirement to bring in the physical stub at closing was not communicated earlier, as I could have completed everything in one visit at the branch. - D. Lane

My name is Chelsea Perez. I opened an account back in October. I deposited a check on 10/26/[redacted], which took almost two weeks to clear, and I don’t understand why. Besides that, I made a $[redacted] loan payment to Great Lakes in two transactions. When I checked my account, I noticed I was charged an extra $36 twice. I assume this is due to the check not clearing. I am unhappy with the service as this is my first issue within just two months of having the account. I have been unsuccessful in reaching a live person on the phone to resolve this matter. I also have a TD Bank account where checks clear quickly, and I can speak to a representative 24/7. Please contact me at [redacted] regarding this issue, as it has been challenging to reach you.

I closed my accounts at the East Meadow branch on November 26. I am relocating out of state. A direct deposit of $[redacted].22 from New York City Transit was sent to the closed account. MCU instructed me to send the money back to the MTA. However, the MTA's payroll department has no record of this transaction. I have been going back and forth for the past week to resolve this matter. If anyone has information, please contact me at [redacted].

I recently visited your bank branch on Hylan Blvd, [redacted], to open an account but encountered difficulties due to the lack of knowledge of the employee there. Despite being funded by OASAS, an agency run by the state of New York, I was informed I might not be eligible for an account because I'm not directly paid by the city or government. This was contradicting the information on your website that indicates eligibility for agencies partially funded by the state. I am disappointed by the service I received and concerned that my details were written on a sticky note for Monday's follow-up. It would be helpful if employees were more informed about different agency funding sources. I hope someone can address this issue and provide assistance. Thank you for taking the time to look into this matter.

I wanted to let you know that not everyone is computer-savvy, including myself. As a senior citizen, I am attempting to access and print my [redacted] form from your website. Unfortunately, there was an issue when I tried to input my information, leading to being locked out after the first attempt. I understand that the bank is ensuring the security of my details. When I phoned [redacted], I couldn't recall my PIN, so I couldn't proceed with the service. My suggestion for MCU is to consider introducing a more user-friendly service for senior citizens. We often face memory challenges and mobility limitations, relying on others for assistance. When it concerns our finances, trust is crucial, and it's not easy to rely on just anyone. I don't wish to list all the obstacles we encounter. I am feeling quite disillusioned as I strive for independence. Thank you.

I have been struggling to reach the mortgage service department. Every time I call the numbers provided - [redacted], [redacted], [redacted], and [redacted] - I get a recording stating no one is available and the call disconnects. The online teller was also unhelpful in addressing my concerns. Additionally, the online mortgage page lacks transaction history, leaving me unaware of why my monthly bill increased from $[redacted] to $[redacted]. I have been trying to get assistance since 8 am without success. The lack of available staff and outdated online information is frustrating for customers like me. I hope for improved customer service and more accessible digital resources for members in similar situations.

Last week, another bank alerted me that they had received a potentially fraudulent check and advised me to stop it. Upon contacting MCU, I was informed that the check had already been cashed. I was assured a Specialist would call me back but was left hanging on the line and disconnected when they finally did. Subsequent calls only provided conflicting information. As a member since [redacted], the lack of responsiveness from MCU is disappointing and worrisome. I am contemplating moving all my funds to a different institution due to this troubling experience. Despite the challenging circumstances, I have tried to remain patient, but my tolerance is waning. I urgently need the promised Specialist to investigate my situation and get in touch as assured.