Misfit.com Customer Service Issues

My Misfit Ray isn't registering my activities correctly. It syncs but shows minimal data. I recently changed the batteries, but this hasn't resolved the issue. Occasionally, it flashes when tapped. After opening and screwing the battery case, it flashes as if working, but the activity tracking remains inaccurate. It does, however, vibrate and flash for incoming texts or calls. Any suggestions on potential solutions, like cleaning inside the battery case, would be greatly appreciated.

I’ve owned my Ray for a week and used it for four days. Unfortunately, it's not connecting to the Misfit app. When I received it, the rubber gasket was not on the device but loose in the box. This led to water getting inside. Even after drying it and replacing the batteries along with adding the gasket, my Ray lights up but won’t sync with the app. I am worried about wasting $70. I made the purchase with my AmEx card and wonder if it's covered by insurance. I truly like the product and hope to fully enjoy it, but it needs to function properly.

I recently received an email from Misfits stating that my package was delivered today. Unfortunately, the package was not delivered to my address. Today, a FedEx driver brought a package to my door, but it was from a company I did not subscribe to called Dinnerly. I did not accept the package and left it untouched outside. I have been trying to reach FedEx by phone, but have not been successful. I contacted Dinnerly to inform them of the mix-up. They will be contacting FedEx to resolve the issue. I am worried about my own package being left somewhere else and potentially opened. I am requesting a refund for the undelivered package. My name is K. Tierce, and I can be reached at [redacted] or [redacted]. Thank you.

We have two subscriptions on file. One is associated with the email [redacted] and delivers to 90 St Marks Pl, Staten Island. The other subscription is linked to resonance21@yahoocom and delivers to 78 Riker, Santa Rosa Beach, FL. Recently, we encountered delivery issues in Florida with multiple delays. After adjusting the delivery day for the Florida subscription as per your request, it was still delayed. Consequently, you opted to cancel it with plans to restart it in the future. Surprisingly, a box was delivered to Florida instead of New York for lmartistry, the intended recipient. Please arrange for a replacement box to be sent to him promptly. Additionally, kindly cancel the Riker/ resonance21 subscription for now until the issue is resolved. We will resume deliveries to Staten Island as our son enjoys them immensely. Thank you.

I followed your instructions and returned the FitBit Sense I purchased on October 27, [redacted]. However, I have not received a refund for the item as of December 7, [redacted]. I am frustrated with the delay in processing my refund and keep being told it will take 5-6 business days. I need my money refunded promptly as I already returned the product and paid for it initially.

I have tried numerous times to contact Misfits Market to inform them that I no longer wish to receive their products. I am desperate to cancel my subscription and cease all future deliveries from them. Their phone lines seem impossible to reach, and despite my efforts, I keep receiving unwanted items. On one occasion, a promised box never arrived, and another time, a bag of ice leaked, resulting in a mess with my fresh produce. Despite repeated cancellation attempts, they continue to charge my credit card. I even switched cards, but they managed to obtain the new information from the bank. I am adamant about canceling my subscription. Jean F., [redacted] Dodds Hill Drive, Willoughby Hills, Ohio.

I received my first order a week and a half ago. When I signed up, it was mentioned that I could select my produce three days prior to delivery. Today marks three days before my scheduled delivery, but I am unable to find the option to choose my items. I prefer not to receive a random selection. How can I go about selecting my produce? Additionally, I am looking for a contact number for Misfits in case I need to reach out, but I couldn't locate one online. Regarding my initial order delivered in late December, most items were fine except for the celery, which was damaged and brown at the ends, requiring a few inches to be discarded. Three out of the four cucumbers were soft, and I had to discard one. Moreover, two apples had spoiled areas. I would appreciate an email reply today to assist me with choosing my products.

Regarding Order #[redacted] for Tyson A. T., I reached out to Misfits Market last Thursday, the 11th, regarding my damaged box and compromised items due to possible chemical leakage (dry ice, I assume). The box was soaked and leaking liquid from the thawed ice pack, affecting at least 3/4 of the contents. I inquired about the toxicity of the leaked liquid to determine if the affected produce should be discarded or can be washed. Despite sending pictures, I have not received a response and have lodged another complaint on their website. It's urgent to resolve this matter as the affected produce is currently deteriorating in my refrigerator. I appreciate any assistance in addressing this issue. Thank you.

I am having trouble reaching Misfits Market. I am frustrated because my order from 02/01 still hasn't arrived. The delivery date keeps getting delayed, and I can't seem to contact anyone directly at the company. I need a phone number to speak to someone. I am considering reporting them to the Better Business Bureau if this isn't resolved promptly. They offered a $10 credit and to refund my shipping fees, which I don't find useful since I don't plan on using their service again. I want a full refund as my order is almost a week late. I hope to get my food soon. It's disappointing that there is no chat feature or phone number available for assistance. Can someone provide me with that number? Thank you. - N.G.

I requested to skip my order for the week of March 1st through my account and also sent an email prior to the ordering deadline. However, I received a box of food that I do not need and cannot afford for this week. Should I unpack it and store it in my refrigerator or await instructions from the company on what to do next? I am unsure if I should return it or dispose of it. I am unable to cover the cost as I did not place this order. It is frustrating that there is no phone number provided for assistance, and the one I tried was not valid. While I have enjoyed receiving the food boxes in the past, this situation is disappointing. Thank you.

I recently canceled my order. Despite removing all my selections and canceling, I received a box of food charged to my brother's bankcard, which I did not have that night. I only used my card or the joint household account. My brother never shops online, making it puzzling how you obtained his card details. The charge has been disputed, and a new card issued. Please do not send boxes unless ordered and paid for by me. I expect charges to be promptly adjusted and refunds processed within 48 hours of ordering. I prefer to speak with a person directly when facing issues, rather than communicating via email. Thank you.

After being discharged from the hospital yesterday, I discovered that an additional package was set to be sent, which I had attempted to cancel through an email. As a 70-year-old widow, I have made it clear that I do not wish to receive weekly shipments of fruits and vegetables. Despite my attempts to communicate this, another box is apparently on its way. I appreciate the service and products provided, but I am frustrated by the lack of communication options available. It has been challenging to reach out for assistance, and I hope this message reaches the right person to address the issue promptly. The current situation of an unexpected order costing nearly $40 is not acceptable. If this matter is not resolved satisfactorily, I will have to consider canceling my subscription, not due to the quality of the food, but because of the difficulties in contacting your customer service. Your help in resolving this matter would be greatly appreciated.

I would like to express my frustration regarding my experience with your company. Three weeks ago, I visited your website to learn more about Misfit Foods. However, I was disappointed to find out that I couldn't view the products without creating an account. As I browsed through the items, I was displeased to see that the photos could be generic. To my surprise, after exploring, I found a charge of $39.96 on my account. I hadn't made any purchases; I was simply browsing. Despite checking my bank account daily to monitor charges and auto-pays, I was shocked to see Misfit's charge on 5/3/22. I have since deleted, canceled, and removed my account, yet the charge remains. I prefer Imperfect Foods, which offers a toll-free and direct line for customer support. This is my third request to cancel, remove, and delete my account and to receive a refund of $39.96 promptly. I await a response from your company. Additionally, the online customer service agent was not helpful. Thank you for your attention to this matter. - CD

I experienced issues with my recent shipments from this company. The first delivery arrived a day late with my cold pack items in bad condition due to an unrefrigerated truck. The second shipment also arrived late, and most items were wilted, prompting me to request a membership cancellation. Despite this, I received an email about a delayed order. I want to ensure my membership cancellation is processed as requested. Summer deliveries need to be timely, or orders should be voided if fresh produce cannot be preserved. I am disappointed with the service and regret signing up.

I recently placed my regular order with Misfits Produce, paying as usual. I order on Sundays, the payment is deducted from my checking account, and I expect the delivery on the following Saturday. Typically, I receive confirmation emails about the order being received, shipped, and the estimated delivery on the coming Saturday. I received emails confirming that my order was processed, shipped, and delivered. Sadly, even though I paid for it, the order did not arrive. This situation has left me frustrated as I paid for a delivery that never made it to me. Today, when attempting to access the Misfits website, I encountered technical difficulties preventing me from logging in as I usually do to track my order.

I had to provide my card details to access the prices on the website, and I found them to be very high. Despite not signing up for a weekly delivery or any food, I closed the browser without making a purchase. To my dismay, three days later, my bank alerted me to a charge of $57.04 by Misfits. I contacted Misfits immediately on Saturday, February 4th, informing them of an unauthorized transaction and requesting a refund. Although they cancelled the transaction on Monday morning, February 6th, they mentioned it would take 5 days for the refund to process. Now that the 5-day period has passed, I have not received any response to my emails, and they currently hold my funds without explanation.

Dear Misfits, I recently placed an order and I am a new customer, but I am confused about the status of my order. I am concerned because I cannot seem to reach anyone for assistance. I would prefer not to keep emailing back and forth for such a simple question as to whether my order went through and if I will receive my merchandise, especially when my bank account shows discrepancies. This is quite important to me, so I would appreciate a phone call from someone to assist me. I value old-fashioned customer service and hope to hear from you soon. Otherwise, I will have to reconsider my decision to purchase from you. Sincerely, Ingrid N.

Hello! My name is Al O'Connor and you can reach me at [redacted] or [redacted]. It seems that I may have accidentally ordered one of your products. If a wrong button was pressed during my inquiry, it was a mistake, and I did not intend to receive any items. If my credit card has been charged, I will accept the charge; however, I kindly request that you do not ship any more products to me or charge anything further to my card. Please remove my card information from your records immediately. Do not send or charge me for any additional items. If needed, feel free to call to confirm this email. Thank you, no more shipments, please.

I've been trying to reset my Bluetooth settings, but my Misfit Ray isn't syncing properly. Even when it does sync, I can't edit activities because it keeps saying it's still syncing and to wait. Although I can see my sleep and activities, I'm not getting the total sleep breakdown or points for the day. This frustrating issue has been going on for a week now. Moreover, when I try to send an email about the problem while resetting Bluetooth and indicating it's not useful, I keep getting an error message telling me to try again later. I rely on my Misfit Ray to sync properly and provide the features I've been using for years, so this is concerning.

I suspect there has been consumer fraud on my initial order. I request the charges on my credit card to be reversed, my account closed, and confirmation that there will be no more charges. I plan to take action by filing a complaint with the State of California. If you require additional details, please contact me at [redacted]