Lucid Software Inc. Customer Service Issues

The following are issues that customers reported to GetHuman about Lucid Software Inc. customer service, archive #1. It only includes a single issue, reported on August 27, 2018. If you have a similar customer service issue, this page will help you find current, up-to-date answers and solutions.

I tried to start a trial but never received the login information, so I couldn't cancel it. Despite sending an email requesting cancellation, I received no response from Lucid. I was unable to create a team account or use the software. I contacted Mitchell from the Customer Success Team to share my frustration. Please refund the $[redacted].00 charged to my credit card. I am unfamiliar with GetHuman and am dissatisfied with the product's customer service quality.