Louis Vuitton Customer Service Issues

I dropped off my bag at the store in Short Hills for repairs and have been waiting for over a month to receive an estimate. When I checked in yesterday, I was informed that someone had supposedly called me about the repair options, but I never received any message or call. Today, after not receiving any call back, I attempted to contact the store, but all the numbers led me to the service center, which was unable to provide assistance. I am frustrated by the lack of communication and inability to get a clear answer about my bag. I need the estimate to proceed with getting it repaired or returned. The service has been disappointing, especially for a high-end product. If I don't hear back soon, I will have to go back to the store and demand some answers in person.

Today, I returned a bag at the KOP Mall location and unfortunately, I had a very poor experience with the staff. The salesperson, Angela, barely spoke to me, and the manager came over to open the box and inspect the bottom of the bag, loudly mentioning there was debris on it. I had only taken the bag out of the box to show my husband after purchasing it on Sunday and decided to return it. Despite my interest in buying another bag, as the one I returned was solid pink and not my preference, no one asked me why I was returning it. After being left at the counter for 5-10 minutes, Angela requested the card I used for payment without any explanation. The way I was treated at the store made me so upset that I couldn't bring myself to purchase another bag there, so I ended up buying one online when I returned home. Such a disappointing experience!

I have been a customer since [redacted]. I am disappointed with the service I received in Thailand. The staff were rude and unhelpful. I had a refill issue from Frankfurt and tried to exchange it at Emporium with Ms. Chanida Ngamying, who refused to help. When I followed her instructions to go back to Frankfurt, they said it would take 7 days for the refill to arrive. My sister was advised to exchange it in Thailand if possible. The store manager was never available, and when I called, Ms. Orathai was unhelpful and kept me waiting for 20 minutes. I asked for Ms. Chanida, but no one was willing to assist. They promised to call back but never did. I have been a loyal customer for over 10 years, and this is how I am treated. Please respond promptly. I am extremely upset. Thank you. - Sincerely, Anchita Sachdev.

On August 2, [redacted], my spouse and I purchased two Tambour watches, each valued at approximately $5,[redacted], at the Greenbelt store in the Philippines. My husband's automatic watch unexpectedly stopped working after a month, despite being placed in a watch winder. Subsequently, on November 19, [redacted], we visited the Louis Vuitton store at Solair Hotel Philippines, where the manager kindly received the watch and issued a client receipt with the transaction code o[redacted]3. Despite multiple follow-ups, there has been minimal communication regarding the watch's repair status. Today, I was informed that the repair is ongoing in Singapore and anticipated to be finalized by the end of March [redacted]. As loyal customers with a substantial purchase history totaling $13,[redacted], of which $5,[redacted] pertains to the defective watch, I am disheartened by the lack of updates and extensive repair duration. I am left wondering if I should accept a previously faulty watch that has been repaired. The store assured me that the repair center would initiate contact but regrettably, no such communication has ensued. I am advocating for a replacement product or full refund without delay. Your prompt attention to this matter would be greatly appreciated. Thank you.

In October [redacted], I contacted the Louis Vuitton customer service department about my handbag, which I had bought for nearly $[redacted]. After multiple calls, they connected me to a LV specialist. I sent pictures of the bag as requested from October to January, calling weekly, but was told to be patient due to the holiday season. In January, the specialist handling my case went on leave for family reasons. Another specialist took over in mid-January and promised to get back to me in two to three weeks, which never occurred. By late February, after leaving several unanswered messages, I spoke with a different specialist who assured follow-up via email. Despite their promises, the issue remains unresolved. I have interacted with at least 10 individuals at Louis Vuitton since October [redacted]. I am disappointed in the lack of service from a company that charges premium prices for their products, yet fails to provide adequate support. I hope to receive a satisfactory response this time. Thank you.

I had a disappointing experience at your Tampa store in the International Mall. After meeting with Allison Wilkie, I was given her contact information to provide my fiance's shoe size, but have not heard back despite leaving a detailed message. I reached out to customer service without success. I was hoping to purchase the horizontal platform sandal in brown size 38 for my fiance's birthday gift. I urge you to improve your customer service so loyal customers are not left disappointed.

Subject: Disappointing Experience at LV Store Hello, I am Mishawn E., and I visited your LV McLean Tyson's Galleria branch on September 15th, [redacted] to discuss repairing my Neverful GM tote bag. I left it with Richard, who said it would take 4-6 weeks. On October 11th, [redacted], Richard called to say my bag was ready. However, when I picked it up on October 19th, [redacted], Damali gave me an unrepaired bag. I spoke to the manager, Dennis, who discovered a note stating the straps did not need replacement. This contradicted what Richard had initially told me. I expressed my disappointment at this oversight and the overall poor quality of the bag. Dennis offered a replacement but warned the same issue might occur. Eventually, a new bag was found after a difficult interaction with Damali. I am sharing my experience in the hope that improvements can be implemented regarding product knowledge, customer service, and communication about repairs. I look forward to hearing back from both the corporate office and the management team. Thank you.

Good evening, I visited your LV McLean Tyson's Galleria location on September 15th, [redacted] to discuss repairing my tote bag, Neverful GM. After speaking with Richard, I left the bag for repair as the handles were coming apart. Richard mentioned that this kind of damage is unusual and stated that both handles would require replacement, which could take 4-6 weeks. On October 11th, [redacted], Richard called to say the bag was ready. When I picked it up on October 19th, [redacted], I discovered it hadn't been repaired. After speaking to Dennis, it was revealed that a note indicated the straps didn't need replacement. I expressed my frustration at the lack of communication regarding the repair status and the poor quality of the bag for its price. After some back and forth, a new bag was offered, but initially, the store was unable to find one in stock. Eventually, a replacement was located. However, the service provided by Damali was unhelpful and rude. I am writing to highlight the need for improvements in product knowledge, customer service, and communication among your sales associates. I would appreciate a response from both the corporate office and management addressing these concerns.

On October 21, [redacted], I visited the Scottsdale, AZ store to buy a purse. I was assisted by a very friendly clerk who provided great help. I purchased a Soufflot and a Po.metts, totaling $[redacted] including tax. Later, I realized I only needed one and required a wallet for the Soufflet. When I went back on November 8 to return the Po.metts, I was shocked when the sales clerk claimed it had been used, even though it had never left the original packaging. The manager accused me of returning a used purse. Due to the distance, it took some time to return it. I had informed Stacy shortly after the purchase that I would be returning one purse. This incident has prompted me to seek assistance from local TV consumer advocates and report to American Express, the card used. This will be my last Louis purchase. I hope for a resolution. The purse remains unused in its original packaging.

I have been a Louis Vuitton customer for as long as I can remember, not only for myself but also for my daughters, sisters, and all the women in the family. However, this is the first time I have needed an item fixed. I dropped off my Clemence Ebe Damier wallet on September 15, [redacted], at Louis Vuitton in Macy’s Roosevelt Field Mall. Transaction # O[redacted]35 The issue is with the complete edges revarnishing due to a quality problem with the stitching - the stitches are coming off. Despite being told it would take 4-8 weeks to fix, it has now been 8 weeks since I dropped it off. After speaking with customer service on 11/11 with Leann, who promised an update within 24 hours (which never happened), and again today, 11/13, I have yet to receive specific details on the progress. I was given two options by Melissa, the repair specialist - to have the wallet sent back unrepaired or to continue waiting for the repair. Disappointed by the lack of information and progress, I urged for help and a resolution. I am hopeful for a prompt response and resolution to this situation. Thank you for your attention.

I purchased the V earrings last week for my 70th birthday on 12/8. Unfortunately, I have not received my order yet, and I feel really let down. I also have a collection of handbags, wallets, and makeup bags. I am really disappointed that my V earrings have not arrived. I tried to cancel the order, but they have not been delivered. Can you please send me the V earrings as soon as possible to resolve this issue? Thank you, D. Gibson

Subject: Louis Vuitton Sandals Return Assistance Dear Louis Vuitton Customer Service, I am writing to address an issue with a recent purchase made at the San Diego Fashion Valley store. On July 5, [redacted], my wife bought a pair of Louis Vuitton sandals, which had to be shipped to our home address due to unavailability in-store. Unfortunately, the sandals we received are too small, and we are in need of a return label to exchange them for the correct size. I am aware of the challenges posed by the current situation with COVID-19, however, I have made several attempts to reach out to the Fashion Valley store over the past 10 days with no response. I am extremely disappointed by the lack of communication and customer service during this process. I kindly request a prompt response from a representative who can assist us in facilitating the return of these sandals. Thank you for your attention to this matter. Sincerely, Timothy Druihet

I, Lisa Knox, bought an LV wallet that had a broken snap. I brought it to one of your stores in September [redacted] for repair. Initially, I was informed it would take 6 to 8 weeks. When November arrived, I was informed the parts from France had not arrived, and my wallet wasn't ready. The same situation occurred in December and January. Each time, I was assured it would be ready, with the latest promise being February 23, [redacted]. I feel this delay is unreasonable for an upscale store. I believe I should either be compensated with a new wallet or have the repair fee waived, as waiting 5 months is far beyond the original 6-8 week timeframe I was given. Thank you.