LATAM Airlines Customer Service Issues

I traveled from Cuzco, Peru on flight LA1451 on March 17, [redacted], at 12:35 PM. I checked my luggage in Cusco and it was not properly marked. Upon arriving in Quito at 8:47 PM, my luggage didn't make it to Guayaquil as planned. I made a report in Quito with claim number VIOLA29252. I have called four times, spending an hour each time with no results. My luggage was to be sent to Art Plaza in Quito but remained in Cusco. I am now back in the United States. Please assist me in retrieving my luggage or provide guidance on compensation. The tag number on my receipt is LA [redacted]. Thank you for your help. Beverly Valentine.

1. I am having trouble obtaining a LATAM Pass on the website. I am unable to proceed after entering the Redemption Password; I cannot type in the field to continue and retrieve the frequent flier number for either myself (Gloria, also known as Ria Severance) or my 85-year-old mother, Martha A. Stern. 2. I have a cruise departing soon and I urgently need to print the ticket/boarding passes for my flight #[redacted] on December 11 from Santiago, Chile. The confirmation number is QQUUKQ. I have not received any communication from LATAM regarding the tickets booked for my mother, Martha A. Stern, who also made a reservation through Celebrity Cruises. Kindly send both tickets to my email address at [redacted] 3. My mother has health issues, including an inoperable heart condition and failing kidneys. If possible, I kindly request two free seats in Economy where there are no seats in front of us and we are close to a bathroom. Your assistance would be greatly appreciated. Thank you for your help.

As a Taiwanese citizen with a passport issued by the Republic of China, I encountered an issue when booking my upcoming flights. The website did not offer an option specifically for Taiwan, so I had to select China (People's Republic of China) instead. This concerns me because Taiwanese passport holders enjoy visa-free access to many countries, unlike Chinese passport holders. I'm sharing my reservation codes for my three upcoming flights for reference: 1. From Sao Paulo to Iguassu Waterfalls: Reservation code ILFGEQ 2. From Iguassu Waterfalls to Rio de Janeiro: Reservation code GOFCNB 3. From Rio de Janeiro to New York: Reservation code MOOIPW I hope this information helps clarify any potential issues that may arise during my travels.

During a recent flight on LATAM, I encountered a distressing situation when I requested a bandaid for a bleeding finger from a flight attendant named Jose. He explained that company policy required approval from a doctor before providing first aid. When I asked to speak with a doctor, I was informed there was no onboard medical professional available. This left me concerned about LATAM's policy on providing basic medical care. I would appreciate clarification on whether this is standard procedure for the airline. Additionally, I kindly suggest a thorough cleaning of the seat back pocket due to the blood that inadvertently stained it. My experience occurred on flight LA2474 on January 1st, [redacted].

I was denied access to my flight from FRA to Sao Paulo yesterday and I am currently stuck at the airport. Brazil requires travelers to be fully vaccinated, but there is an exception for foreign partners of Brazilian citizens. I am traveling to Brazil to marry my Brazilian girlfriend of 2 years. We have all the necessary documentation to prove this relationship, but the boarding agent did not recognize the exception for partners.

I checked in two bags in Sao Paulo, Brazil (GRU), but only one bag (Tag# [redacted]) reached my destination in Montevideo, Uruguay (MVD). My wife is a retired Delta Airlines employee, and we usually fly Delta from Atlanta, Georgia to GRU, then take LATAM to Montevideo, as Delta doesn't have a direct flight. During my recent solo trip, I had a negative experience at the LATAM ticket counter in GRU. The agent only spoke Portuguese and was unhelpful, even using Google Translate to communicate. She refused payment for the bag but still sent it off, directing me to an unstaffed location for overweight items. Ignored when seeking help, I proceeded to security as instructed. Upon reaching Montevideo, my missing bag led to further challenges at the baggage counter due to language barriers. Despite calling customer service multiple times, we are yet to resolve the issue. We aim for a professional resolution and the prompt return of our luggage from LATAM. We intend to escalate our concerns to Delta. Contact us at [redacted] or [redacted], or call Ana Laura at 1-[redacted] or Robert at 1-[redacted].