Jennifer Convertibles Customer Service Issues

I visited the Jennifer Convertibles Carle Place location on May 26. A lady named Cynthia greeted us. We mentioned buying a couch there four years ago and inquired if they still had it in stock without recalling its name. Cynthia refused to look us up in the system and did not assist us, which was rude. We returned the next day and asked for help from a gentleman named Charlie who was very kind. He found us in the system, and we placed an order with him. I called Charlie the following day with a question, but he was busy. Cynthia answered the call and was dismissive due to being busy on Memorial Day, hanging up on me twice. Following a $2,[redacted] purchase the day before, the treatment received was unacceptable. I tried contacting Cynthia multiple times with no response. I am deeply disappointed and would appreciate a call from someone in corporate to address this issue. Behavior like this can tarnish a company's reputation, and I will not be returning to the store for any future purchases.

On April 6, [redacted], I am still facing the unresolved issue. Reflecting on my experience, on March 14, [redacted], I made a $[redacted] furniture purchase at Jennifer Furniture in Union, NJ. Initially promised delivery on 03/18/[redacted], it was rescheduled to 03/25/[redacted] due to logistical issues. Suddenly on 03/21/[redacted], I was informed about the store's temporary closure, leaving my floor sample in limbo. The warehouse was set to reopen on 03/30/[redacted], with delivery now scheduled for 03/31/[redacted]. Despite my inquiries for a refund amidst the uncertainties, the responses from the customer service team have been lacking. Whilst the web sales team offered an email contact and escalated my issue to a "Level Two Team", no follow-up has been provided. Desperate for a swift resolution and reimbursement as I face prolonged uncertainty without my furniture.

I need assistance. On March 14, [redacted], I bought $[redacted] worth of furniture from Jennifer Furniture in Union, NJ. Originally set for delivery on 03/18/[redacted], it got postponed to 03/25/[redacted], then on 03/21/[redacted], I was informed the store was closing temporarily due to the circumstances. Now, my floor sample is stuck in the store, and the full delivery won't happen until 03/31/[redacted]. Despite trying to get a refund, I faced obstacles and delays. Contacting customer service has been unsuccessful, and even after being referred to a "Level Two Team," no response has been received. I am concerned about the lack of communication and want a prompt resolution and refund for my undelivered furniture. Sincerely, S. Mack.