Jared - The Galleria of Jewelry Customer Service Issues

I visited Jared in Tyler, Texas on Saturday, July 21st. I'm experiencing issues with one of the diamond rings I purchased there as it's causing my finger to itch. While I own four other rings from Jared that I wear regularly without any problems, this specific $[redacted] ring is uncomfortable. When I took it back to the store, I was advised to apply fingernail polish on the inside to alleviate the itching. I was surprised by this suggestion, especially considering the quality of the jewelry I purchased from Jared and the warranty plans I always invest in. I'm disappointed with this customer service experience and am considering returning all the jewelry I bought from Jared to shop elsewhere. The Nevada store where I initially bought the ring coated it with an allergy protection layer, and I raised this concern with the Tyler store, but they were not familiar with the procedure. I requested the staff member to assess if the ring needed resizing, but they only suggested the nail polish remedy without examining the ring. I hope to find a satisfactory solution as returning to the store would be inconvenient due to the distance.

On March 11, [redacted], I left a diamond ring cluster appraised by Norman valued at approximately $9,[redacted] to $11,[redacted]. The diamonds were initially set in a bezel setting, and I requested them to be reset on prongs. Norman stated it would be ready in two weeks, but after following up, I was informed it wasn't ready, and an extra week was needed. Now, three weeks have passed without any updates until I visited on the third week, only to find out it still wasn't ready. Norman mentioned the staff member in charge was unavailable, promising to provide a future date, which hasn't happened since April 1. The store is quite a distance away, making frequent trips inconvenient. At this point, I simply want my ring back as I feel I'm being given the runaround. I suspect there may be undisclosed issues with the process. - Daveda Newkirk

I am disappointed with Jared for denying credit without warning after I made a purchase. My wedding was canceled because I couldn't get the rest of my ring due to our credit dropping without us knowing. This ruined what should have been a happy day for us. Unfortunately, I have been unable to communicate with anyone at Jared to resolve this issue. I regret believing that Jared was a good place to buy from, as they have made it difficult for hardworking people like me to afford something nice. The lack of transparency and unfulfilled promises have greatly upset me and my fiancé, leaving us feeling let down. As a retired military member, this experience has been particularly distressing. I hope this situation can be resolved soon. Marlena C.

After waiting and searching for days to order Pandora charms for my daughter's birthday, finally found a few charms at 30% off, which was great. A few days later, I saw there is a promotion for a free bracelet. I am interested in ordering two more charms. I was wondering if there is any way to get 30% off on those charms and combine them with my previous order to receive the free bracelet. I have tried contacting customer service through chat and phone calls, but no one could assist me. I believe there should be a way to accommodate this request. I would appreciate speaking with a supervisor or manager. When my previous order arrived, I was disappointed that both charms were in one box as they are gifts and I prefer them in separate boxes. I have been a loyal customer and would like to continue ordering from your stores, especially since not all the charms I want are always available simultaneously. Thank you for your assistance.

Subject: Concern with Recent Jared Shopping Experience I am writing to share my recent customer service experience at Jared in Murfreesboro, Tennessee, on August 29th. My fiancée and I visited the store to shop for a wedding ring. Initially, we were not planning to make a purchase, but upon finding the perfect ring, we decided to buy it. The Jared employee was excellent and helped us stay within our budget. We were offered credit with interest only for the first 18 months, and we were approved for $[redacted]. However, at the register, we were informed of a verification process that would take 3-5 days, requiring sensitive documents. This unexpected delay left us feeling disappointed as we were eager to finalize the purchase. I would appreciate it if you could address this matter and assist in remedying our disappointment. Thank you for your attention to this issue. Sincerely, Gary Wing

To Whom It May Concern, I visited Jared’s in N. Attleboro, MA on March 31, [redacted], to explore engagement ring options. Although I applied for a line of credit, I never used the card or made any purchases. Despite assurances from the store that the issue was resolved, a fraudulent charge of $2,[redacted] was later sold to Portfolio Recovery Associates, damaging my credit. I have proof I did not make any purchases as I never left the store with any items. I demand immediate action to clear this derogatory mark from my credit report, as I may pursue legal action if not resolved promptly. Sincerely, Paul J. Germain Jr. [redacted] La Jolla Dr., Apt B Rancho Cucamunga, CA. [redacted] [redacted] [redacted]

I recently took my ring to Jared in Lake Grove, NY for stones tightening. Even though I was initially unaware of my service agreement, the staff informed me and I continued bringing my ring in for maintenance every few months. After a few years of consistent servicing, one of my diamonds fell out. Despite finding it, I was surprised when Carissa at the store mentioned a charge for the repair. I questioned the need to pay for a repair when the purpose of the service was to prevent such issues. When discussing the matter with my husband, we were interrupted by a rude assistant manager named Jennifer. Her unprofessional behavior led to a heated exchange, with her threatening to involve the police. I am disappointed by the lack of customer service skills displayed in a high-end establishment like Jared Galleria. I have reached out to the store manager, Gerard, but have not yet spoken with him. I hope to find a resolution soon.