The following are issues that customers reported to GetHuman about GetHuman customer service, archive #4. It includes a selection of 20 issue(s) reported October 25, 2019 onward. If you have a similar customer service issue, this page will help you find current, up-to-date answers and solutions too.
Hello,
I want to bring to your attention a post that contains false and damaging information posted by my ex-girlfriend using my full name. I have taken screenshots of the post and consulted my legal team about taking legal action if the post is not removed along with my personal information promptly. Here is the link to the post: [redacted].
The claims in the post are entirely untrue and are a result of a bitter breakup over a year ago due to my ex's gambling, drinking, and drug problems. I ask that my name and the link be deleted from your database.
Failure to comply will result in legal action for defamation and misuse of private information. I request the removal of my full name from the post as it is pertinent evidence in an ongoing legal case, of which we have a copy on file.
I hope for a swift resolution and confirmation of the removal. Please reach out to me once this has been done.
Thank you,
Kyle Woollum
Reported by GetHuman3825198 on Friday, October 25, 2019 3:00 AM
I am facing a serious issue with Facebook. As the only admin of my crucial human rights page "End Psychiatry," it serves as a lifeline for many individuals. Sadly, Facebook deactivated my personal profile after receiving unwarranted reports from individuals in my personal life. This has left my community page in limbo, with the vital support it provides at stake.
The uncertainty surrounding the recovery of my profile is causing immense distress, leading me to seek help from a psychologist. The page contains valuable content such as artworks, poetry, and collaborative efforts with the UN to reform global mental health laws. It also serves as a platform for counseling and connecting with hundreds of people, whose well-being is at risk due to this situation.
I have initiated an appeal with Facebook, but have yet to receive a response. The impact extends beyond the page, affecting my financial prospects and other social media accounts. The disabling of my profile has disrupted significant projects like the upcoming release of my music and label.
I am Daniel Joseph Carter, and despite providing my ID multiple times, the automated systems seem to have unjustly targeted me. This ordeal is taking a toll on me, and I am reaching out for assistance to resolve this distressing predicament.
Sincerely,
Daniel Joseph Carter
Reported by GetHuman-onelastt on Thursday, October 31, 2019 4:59 AM
I have been attempting since September to resolve a scam issue with Green Dot MoneyPak. I sent photos of receipts and the cards as requested. After spending over 8 hours on the phone, they informed me that my refund was processed. However, the phone number and websites they provided were all invalid. I then received another notification about my refund being ready, instructing me to call 1-[redacted], but once again, it was futile. How can I get my $[redacted] back?
-Joan B.
Contact: [redacted]
Email: [redacted]
Other Email: [redacted]
Reported by GetHuman-leojoanb on Friday, November 8, 2019 4:52 PM
I was advised by Google to reach out to GetHuman. I need to report that Facebook has deactivated my account, claiming they are unsure of the owner. I've had my account for around 5 to 7 years or possibly longer. I have tried to reactivate it as I have never posted anything inappropriate on my account. I have shared positive content like pictures and quotes, which I am unable to retrieve now. Despite providing all my identification details, addresses, and phone numbers, they refuse to restore my account. I do not want to create a new account; I want my original one back. I am frustrated that my account was taken away, and I find it unjust that it is challenging for me to recover. I am certain it is my account, yet they claim otherwise. I am unable to reconnect with my family and friends, as my phone number is linked to my son's account, even though it is registered under mine. My contact information is [redacted]. Please, I seek assistance in resolving this matter.
Reported by GetHuman3918871 on Monday, November 11, 2019 2:17 PM
I am seeking assistance to memorialize my late son's Instagram account, but I have encountered various issues. Despite repeated attempts to submit the form, I keep receiving an error message stating, "We could not process your request."
After discovering Instagram doesn't offer phone support, I tried GetHuman's chat feature. Unfortunately, upon providing my credit card details for expert help, I encountered yet another error message prompting me to call Customer Service.
The language barrier with the first representative made it challenging to convey my request. Subsequent calls to Customer Service led to similar communication difficulties. I am now reaching out for human assistance to navigate the JustAnswer support line and effectively communicate with Instagram for the memorialization process.
Dealing with the loss of my son has already been immensely difficult, and these technical obstacles have only added to the distress. I urgently request a contact from GetHuman to address these issues promptly.
Reported by GetHuman3953073 on Monday, November 18, 2019 7:07 PM
Facebook permanently banned me! They banned my 9-year-old son, and won't even let me create a new account! I admit, I made a mistake, unfortunately I violated a rule 😔😢 Please help me gethuman, to have Facebook lift the ban on me. I want to create a new account. It's been 5 months since Facebook banned me. 😔😔😢😢😢 I use Facebook to keep in touch with my family. Please help me gethuman. I will never break a rule again! I will be very careful not to violate any rules. Please help me gethuman.
Reported by GetHuman4024371 on Friday, December 6, 2019 2:34 PM
I've unfortunately been permanently banned from Facebook 😔😢😢😢😢 as I violated their rules, sadly 😢. Please help me, kindly GetHuman, to have the ban removed from my account. I have been a Facebook user for 9 years. I would like to create a new account. I promise I will never break the rules again! I got banned from Facebook 5 months ago. I can only stay in touch with my family through Facebook on a daily basis. Please help me, dear GetHuman. I am not a criminal for being banned from Facebook forever. 😢 Yes, unfortunately, I violated the rules! But that shouldn't have led to a permanent ban on Facebook! Please help me, dear GetHuman.
Reported by GetHuman4024371 on Friday, December 6, 2019 2:43 PM
I experienced issues with my orders on November 20th regarding unauthorized items banning me from ordering for 24 hours. Since then, I have been unable to place orders, receiving error [redacted] when attempting to pay. Numerous orders were cancelled without refunds prior to this date. Despite attempting to contact customer support, I have not received any responses.
Reported by GetHuman4054517 on Friday, December 6, 2019 11:05 PM
Facebook banned me for life! Facebook banned me 4 months ago! I write to you every day, GetHuman! Please, pay attention to GetHuman, they act as if they are a killer! As if they have killed a person! I am not a criminal! I am a normal mother! I am not a criminal! GetHuman doesn't reply! Why? Unfortunately, I violated a rule on Facebook! Millions of people violate rules every day! And only Facebook banned me for life?!!!! Why???? Why don't you help, GetHuman????
Reported by GetHuman4024371 on Monday, December 9, 2019 12:07 PM
Facebook permanen ki lett tiltva! A közösségi oldalról véglegesen kitiltottak, mintha bűnöző lennék! Ismerek, hogy megsértettem a szabályokat! Nagyon sajnálom! Majdnem egy évtizedig használtam a Facebookot! Naponta több millió ember sérti meg a szabályokat! Őket nem zárja ki a Facebook végleg, csak engem! Nem vagyok bűnöző, nem vagyok gyilkos, senkit nem öltem meg! Csak a Facebook szabályait szegtem, amiért nagyon sajnálom! Mostantól soha többet nem fogok hibázni, szabályokat megszegni! Segíts, kérlek, a GetHuman-nak, hogy segítsen eltávolítani a Facebookról való tiltást.
Reported by GetHuman4024371 on Monday, December 9, 2019 12:38 PM
I noticed an error on your website regarding the customer service phone number for Connecticut Natural Gas (“CNG”). The number listed (+1 [redacted]) is incorrect and belongs to an individual's personal cell phone, not affiliated with CNG. This mistake is causing confusion for CNG customers who are trying to reach the company. Please remove this inaccurate phone number from your website promptly to avoid further inconvenience. Thank you.
Reported by GetHuman4066672 on Monday, December 9, 2019 4:50 PM
This is my multiple attempt to seek assistance.
In [redacted], I created a Twitter account which I subsequently canceled. However, it still appears on Google search results. I have tried contacting Twitter customer service without success. I am frustrated by the lack of help I received from them and am equally disappointed by your service.
I urgently need my photo and this lingering account removed from my name. It should not be this complicated. Unfortunately, I no longer have the account details. Kindly proceed with the deletion promptly.
Dawid B.
+[redacted]9
Reported by GetHuman-dbconst on Tuesday, December 10, 2019 3:22 PM
I am currently assisting my 95-year-old uncle who has relocated to a different assisted living facility closer to family. He is visually impaired and unable to manage the cancellation of his Verizon phone service. As his nephew, I am attempting to address this matter. Unfortunately, his previous caregiver, my late sister, handled his affairs and we are unfamiliar with the whereabouts of the Verizon contract. While we have access to the account number, we are missing the necessary PIN. I am speculating that the PIN might correspond to the last four digits of his social security number. I made an attempt to reach out to customer service but endured a lengthy wait time of an hour and a half without making any progress. I am seeking assistance on the best way to proceed with this issue.
Reported by GetHuman-faccardy on Tuesday, December 10, 2019 3:36 PM
At the end of October, I ordered a cabinet from Walmart.com with a broken drawer. I was assured a replacement, but then informed that the replacement got lost during shipping. Eventually, I was advised to keep the defective item and assured a refund for the original purchase. I've contacted several customer service agents and supervisors, and despite their promises to escalate the issue, I have yet to receive the refund. I possess emails detailing my interactions and the timeline. After a month and a half of dealing with this, all I have is a damaged product and a lack of resolution from Walmart. I am seeking the refund I was promised, along with an apology and a gift card for the inconvenience.
Reported by GetHuman-roblrohr on Tuesday, December 10, 2019 11:36 PM
Hello,
I encountered an issue yesterday when trying to log into my Facebook account. When I attempted to log in, I received a message stating: "You Can't Use This Feature Right Now. We limit how often you can post, comment, or perform other actions within a specific period to protect the community from spam. You can try again later. Learn More."
Could you please address this matter promptly? My Facebook account is essential to me, and I am confident that I have not violated any of Facebook's Community Standards.
Thank you, and have a wonderful day.
Reported by GetHuman4076501 on Wednesday, December 11, 2019 4:40 AM
Please remove this post immediately. It is unacceptable that it was posted without my consent under my name. Here is the link: [redacted]. Google should not have access to my personal information regarding my pregnancy, and I demand that this private review be taken down from the internet. Thank you.
Reported by GetHuman4076834 on Wednesday, December 11, 2019 7:27 AM
I would like this post removed from the internet: [redacted]
I'm frustrated that despite my efforts, I can't reach a human at GetHuman.com. The website's name is misleading, as I couldn't find any actual people to assist me. I decided not to proceed due to the fee involved, which I found unreasonable. However, my post was still shared online with my personal information, making me vulnerable to unwanted attention. This experience has left me feeling deceived and let down by a service I thought would connect me with real help.
The phone number provided on the website led me to a dead end, reinforcing my suspicion that it's a fraudulent operation. I'm disappointed by the lack of authentic customer support and the false advertising present on the site. The unclear statement about their help desk relationship added to my confusion and distrust.
I now wish to discontinue receiving emails from GetHuman and close my account, but their unsubscribe link is ineffective. I urge them to address this issue promptly to avoid further dissatisfaction among their users. It seems that relying on JustAnswer might provide more reliable assistance than dealing with the questionable practices of GetHuman.
Reported by GetHuman-matiholl on Thursday, December 12, 2019 2:24 AM
Hello,
I recently made several purchases on the Wish website. Despite my phone being out of order for some time, upon its restoration, I received messages from Wish regarding collecting my orders at the post office. Regrettably, upon my visit, I was informed that the items had been returned to Wish. I'm seeking assistance in ensuring I receive the items, given that I have already paid for them.
Below are the item numbers for reference:
[redacted]
[redacted]
[redacted]
[redacted]
[redacted]
[redacted]
[redacted]
[redacted]
Although my email is currently inaccessible, please reach out to me using the provided address. Thank you.
Reported by GetHuman-jonthanm on Thursday, December 12, 2019 8:51 AM
I am experiencing issues with my Facebook account regarding photo albums. Specifically, I am unable to use the forward arrow to navigate to other albums on the next page. Despite reaching out to the Facebook Help Center, the problem remains unresolved. It seems like they are taking longer than usual to address the issue, which is disappointing.
Typically, I can view all the photos in my albums, but the next function is not working properly. This recurring problem with Facebook in the past few months has left me quite frustrated.
Thank you.
Reported by GetHuman788423 on Monday, December 16, 2019 4:29 PM
I am experiencing an issue with the Bounty Cascade Event in Sniper Fury. Gameloft has acknowledged the problem through their in-game Gameloft Connect/News posts but has not taken action to resolve it or offer compensation. Unfortunately, Customer Support has been unresponsive, disregarding all my attempts for assistance dating back to March [redacted]. Despite reaching out for help through various channels, my requests have been consistently ignored.
- Micstrix0, Dog Tag: a37c15gf, Android Nokia 1
Reported by GetHuman4120726 on Thursday, December 19, 2019 7:25 AM