Frisch's Restaurants, Inc. - Big Boy Customer Service Issues

During a recent visit to the drive-thru, the staff member, a short-haired blonde woman with tattoos, was incredibly rude. As I tried to ask a question before she processed my card payment, she was dismissive and unhelpful. I inquired about ranch dressing and its size with the intention of adding one to my order, but she hastily replied that I would only receive a single small cup without listening to my request. When I mentioned that I wanted to add more but couldn't do so because she had already processed my payment, she displayed annoyance. Subsequently, she made disparaging remarks about me to her colleague, causing me to feel uncomfortable and dissatisfied with the service. This kind of behavior is unacceptable, especially in a customer service role. I expressed my disappointment, and due to this experience, I have decided not to return to this establishment in the future, despite managing a nearby Veterinary Hospital.

During my visit to Frisch’s in New Albany, IN, the manager, Logan, was on a phone call the entire time I was trying to settle my bill. I mentioned the rude service before leaving, but he ignored me and walked away without resolving the issue. It was evident that the call was personal, as they were discussing the weather and something due tomorrow. This behavior was unacceptable, especially considering I was a patron. The manager didn't inquire about my meal satisfaction and just extended his hand for the receipt. Customer service seemed to be lacking for him. On the bright side, the waitress Regan provided great service. Despite my husband also experiencing unsatisfactory service, we might look for alternative dining options that prioritize customer satisfaction.

I am a patron at Frisch's Mainliner in Fairfax. I want to remain anonymous, but I need to address a significant issue with Ms. Eva, a cashier at the establishment. Ms. Eva has consistently treated not only me but others with disrespect and rudeness. She once told me to leave when I was off duty and speaking with the manager, and she has shouted at me on multiple occasions for reasons that were unwarranted, requiring a manager to intervene. Ms. Eva believes her role at the front cash register is not important and makes customers wait, leading servers to receive complaints due to her slow and rude behavior. Even though I work there, I prefer not to disclose my identity.

I often visit the Frisch’s on Galbraith Rd in North College Hill, Ohio. Today, 3/16/19, my mom and I dined in. I ordered a Super Big Boy to go, but it wasn't ready when we finished eating. While waiting at the front register for approximately ten minutes, the General Manager, Chris, handed me my food with an attitude. I mentioned that I had been waiting, and he explained they were waiting for fresh fries. I clarified that I hadn't ordered any fries. A young lady then brought the bag from the back, announcing it was the Super Big Boy. Chris responded sharply. I expressed my surprise at his behavior, noting that as the General Manager, he should display better professionalism. Chris hurried me to take my food and leave. I was disappointed by the lack of great customer service. The behavior demonstrated by Chris does not reflect positively on the company's brand. It's essential for individuals in leadership roles like Chris to exhibit professionalism consistently, on or off the clock, as they represent the company.

Yesterday on the 26th, I visited a store in Marysville, OH, for an early dinner. Upon arrival, I waited at the front, trying to get someone to seat us, but unfortunately, no one was at the register. Despite being told assistance was coming, I eventually had to find a clean table myself in the middle of the restaurant. The food we received was overcooked, indicating it had been sitting out and reheated before being served. The service was slow, with customers lining up to pay while no staff were present at the register. The overall cleanliness of the store was lacking, with many dirty tables. We ordered chicken and fish dinners, with a total bill of $32.78. Despite the poor experience, we tipped our server as it wasn't her fault, but we have decided not to return to this store again. Unfortunately, we were very disappointed with both the food and the cleanliness of the establishment. - Bobbi Dean, Milford Center, OH [redacted].

My family had an unpleasant experience at the Frisch Big Boy located at [redacted] Broadway St, Anderson, IN [redacted]. Upon arrival, we noticed the lack of social distancing and improper mask-wearing by staff. Despite concerns raised to the manager regarding these safety measures, we were met with arguments rather than solutions. The manager even mentioned they weren't required to follow social distancing guidelines due to the restaurant's capacity, which seemed misleading. The overall cleanliness of the restaurant was subpar, with sticky tables and chairs. While some employees wore masks correctly, most had them below their noses. I felt the need to clean our table myself to ensure hygiene. The disregard for safety protocols and customer concerns left us disappointed. This establishment needs to prioritize cleanliness, enforce proper safety measures, and address customer feedback promptly for an improved dining experience.

At 4:45 pm, we visited the Frishes location near Poplar Level and [redacted]. While waiting to be seated, we observed one of your employees in the back without a mask or gloves. She appeared to touch her mouth as if she was eating something. My husband and I were both disappointed and decided to leave. We were really looking forward to enjoying your food, but this experience was unacceptable, especially during a pandemic. It's important to prioritize safety measures.

Hello, my name is Jennifer Morris. I placed an order on Thursday, December 24. I attempted to check in for curbside pickup, but despite waiting, nobody arrived. When I called, I was informed that the store was closed. I understand it was Christmas Eve, but the website should have indicated this before allowing orders to be placed. I have the receipt, confirmation email, order number, and the charge on my credit card. How can I obtain a refund since I did not receive my food? Thank you for your assistance, it is greatly appreciated.

I had a disappointing experience at Frisch's in Hillsboro, Ohio today. The service was the worst I have ever encountered at Frisch's. There was a 45-minute wait, the food was cold, the fries were burnt, and there was a bug in my iced tea. Additionally, they forgot parts of the order like the cottage cheese and whipped cream for the pie, which was not even ready to go. The checkout line was disorganized, and we didn’t receive receipts. My family's bill was $40, while mine was $12. This level of service is unacceptable, given that the restaurant was not even very busy. I expect better service for the money I spent. I plan to address this matter, either by phone or with corporate on Monday.

I encountered two issues at two different restaurants. 1. My first experience was at Frisch's in Heartwell on Vine Street around 1:15 PM on 07/31. We waited to be seated for over 15 minutes, but no staff came to assist us, so we decided to leave. 2. Following the disappointing service in Heartwell, we visited Frisch's on Sharon Road in Sharonville. Here, we had to seat ourselves after waiting for 20 minutes. Despite other guests arriving after us being seated and served, we were neglected. When I expressed my concerns at the counter, a server, who mentioned he was also managing the drive-thru, came over rudely. He took our drink order but never returned with the drinks. Subsequently, I had to speak with the manager. To sum up, the service at both locations was subpar and does not align with my previous experiences at Frisch's.

On September 30, [redacted], I experienced a disappointing visit to your store located at [redacted] Springboro Pike in Miamisburg, OH. After waiting for 30 minutes in the drive-thru line, I was informed the computer system was down, resulting in further delays. Despite ordering two fish sandwiches, two cups of veggie soup, and two pieces of pumpkin pie, the sandwiches lacked tarter sauce, the soup was lukewarm, and the pies were missing whipped cream. This unsatisfactory meal, amounting to $24, did not meet my expectations. I have shared my detailed experience on BBB. - M.H.

Earlier today, I made an order at Frisch's for a Big Boy sandwich, Cole Slaw, Bowl of Vegetable Soup, and Drinks. However, upon arriving home, I realized the soup was a cup instead of a bowl. I often visit this location on Colerain Ave and my orders are typically accurate, which is why I didn't check before leaving the drive-thru. Could you please refund the price difference between the cup and bowl of Vegetable Soup or offer a credit for my next visit? Thank you for addressing this issue.

On February 7th, my experience at Frisch's in Wilmington was disappointing. We requested the $7.99 Big Boy fries and coke from our waitress, only to be charged $27.08 at the end. Upon questioning the cashier, we were told they no longer offered that special, despite seeing it advertised on TV the previous night. I was upset that the waitress didn't inform us and puzzled as to why they were running commercials for a deal they no longer honored. It resulted in a more expensive meal, and I later noticed others ordering the same special after we were already seated. My satisfaction level with the customer service at Frisch's has decreased. - R.

I have been trying to contact the [redacted] number for a while now. I visited the Richmond In-store drive-thru and ordered 2 quarts of vegetable soup. Unfortunately, one of the quarts had only carrots and celery, not much variety. I paid $21 for the soup, and although prices have gone up, the quality at our Richmond Fresh store seems to be declining. As a loyal customer who grew up going there, it's disheartening to see this drop in standards. My husband also had a disappointing experience recently. I reached out to the [redacted] number to voice my concerns. I hope that the store can improve because I don't want to stop visiting after all these years.