Clear Customer Service Issues

On February 23, [redacted], Clear sent me the following email. However, on February 25, [redacted], Clear charged my AmEx card $[redacted]! To clarify, Clear charged my account one month ahead and overcharged me by $[redacted]. Kindly correct this error and confirm the resolution via email. Thank you. - TJR

I signed up for CLEAR after being pulled out of the TSA Pre-Check line by a convincing representative at LaGuardia last year. I never received an email confirmation, account number, login information or any details. Due to my frequent travels, it slipped my mind. Since I stopped my travel job two months ago, I noticed an annual fee pending in my bank statement on Friday, March 15. I tried to contact CLEAR to reverse the charge and cancel my account but couldn't reach a person. I attempted to cancel the account online, but I am unsure if it was successful as I didn't receive the promised email confirmation. I have not received any communication from CLEAR before. I am seeking a refund for the unauthorized annual fee charged on Friday, March 15, [redacted].

I recently signed up for a Clearme membership at the Atlanta airport with the help of an agent. The agent charged my credit card a dollar to verify my identity, and mentioned that I would be contacted within a month. However, despite checking my email regularly, I have not received any communication. To my surprise, my bank informed me of a $[redacted] charge from Clearme that I did not authorize. This unauthorized charge has caused my account to be overdrawn significantly. I am seeking assistance in cancelling this transaction. I have noticed that some airports like Newark, Tampa, and San Diego do not have this security measure in place. Thank you in advance for your help.

Hello, My name is Eric Peterson. On November 27th, my family and I departed from SeaTac Airport. My Clear account was active, but my wife's account, Melody Peterson, had an outdated status. We had to pay $[redacted] to get her through Clear. The Clear staff mentioned it should only cost $50 for the family plan. If she is not already included in my account as part of the family plan, please add her. Additionally, I would like to have my son, Evan Peterson (15), added to our family account. How can I obtain the $[redacted] refund? Thank you, Eric

I recently enrolled my family but forgot we are United Premier 1K members. We wish to switch our memberships to the United Premier 1K plan, which is complimentary. I am Rachel Bretz, reachable at [redacted] My United Premier 1K membership number is BP151183. My husband is David Bretz, reachable at [redacted], and his United Premier 1K membership number is BY065829. I also included our college student sons in the program, and they are eligible for the $50/year student plan. Please advise on the necessary steps to make this adjustment. Thank you.

On the first anniversary of our membership, we noticed we had only used Clear twice and decided to cancel. I received an email mentioning auto-renewal, which we did not intend to do. We thought the subscription was already terminated. In my Bank of America statement from November 11 to December 10, a CLEARME charge of $[redacted].00 appeared. How can I have this charge removed or refunded to my Bank of America account?

I have been attempting to reach you for four days, but your phone lines seem to be constantly busy. I would like to cancel the renewal on my account as I did not use the service at all last year. When I first tried to use the service, I was told to go back downstairs and sign up, which was not explained to me when I signed up through Delta Airlines. On October 6, [redacted], I received an email about the renewal, even though I hadn't used the service last year, and I was charged $79 on my AMEX card on November 5 for another year. I am seeking a full refund for these charges and hope to avoid any further miscommunications with your company. Thank you. Joe M. Email: [redacted]

When we initially signed up for Clear, we enjoyed the convenience of having a dedicated X-ray station at the airport. However, during our recent travel experience at DTW, we were merged with others in TSA pre-check, causing delays and inconvenience as we had to remove multiple items to clear security. My wife encountered similar issues with her boots, and the process felt inefficient with other travelers passing through ahead of us. The sensitivity of the metal detection at DTW seems to be causing unnecessary delays, as even everyday items like wallets trigger alarms. As our primary airport is CLT, which does not offer Clear, we believe improvements are needed at DTW to justify the cost of the service. The lack of Clear at CLT, coupled with issues like limited TSA stations and early morning flight rushes, makes the extra services less beneficial. We may need to reconsider our membership if these problems persist, especially since Clear is not available at CLT. We hope for a resolution to enhance our travel experiences.

Hello, I recently encountered a problem at the SeaTac airport Clear check-in with my family. The attendant mentioned an issue with an old account of mine and was unable to merge my accounts or allow us to proceed with Clear. Even after showing both my current and old membership, which is valid until February 20, and having paid over $[redacted] to ensure we could use Clear for our trip and extend my membership through [redacted], we were still not permitted. I would appreciate guidance on how to consolidate these accounts so that my membership linked to [redacted] is updated with my current details and fingerprints, enabling me to utilize the family plan membership that I have invested in. Kindly advise on the steps to update and resolve this issue. Thank you.

On February 7, [redacted], while at Phoenix Sky Harbor Airport in the United Terminal for my flight to New Jersey, I was approached by a Clear representative offering fast X-ray service. Despite explaining that I rarely travel, as this trip was due to a family emergency for my Uncle's funeral, I was convinced to sign up for the free trial with the assurance of a quick registration process and the ability to cancel within two months without charge. However, to my dismay, Clear charged $[redacted] from my bank account prematurely, causing undue stress as this amount equates to almost a full paycheck for me as I only work part-time. I kindly request a full refund from Clear as per our agreement. Thank you.

I recently noticed a charge on my credit card for Clear, which was automatically billed on my account due date. I would like to cancel my Clear membership and ensure that the charge I just paid will be refunded in full. I have been unable to reach a human agent through your customer service phone line. I initially signed up for Clear in Las Vegas a few years back, but have barely used the service since. It is not accessible at my home airport and has not been available at many other locations. I would appreciate a refund, as I did not realize the membership would be automatically renewed, resulting in me paying for a service I rarely use. Please contact me at [redacted] to address this matter. I prefer not to pay for a service I do not benefit from. Thank you.

I would like to request the cancellation of an improper membership. Approximately a year ago, I signed some paperwork at an airport and later received an email requiring an in-person interview which I never attended. I recently noticed a recurring annual ClearMe charge on my Discover card, which I did not authorize. I am seeking a refund for both the initial and recurring charges since I never completed the application process and do not wish to renew the membership.

I was approached by a gentleman at the airport who offered to help me speed through security. Despite my doubts, I signed up on the computer he provided because I was in pain and unaware of any charges. I recently received a deposit of $[redacted] into my account and had bills pending. Unfortunately, the company withdrew $[redacted] without my knowledge, leading to a difficult financial situation. I was not informed of this charge and feel deceived by CLEAR's lack of transparency. As I am currently on trial, I urgently need to cancel my membership and request a refund. I will contact them once their business hours begin. This experience has left me feeling disappointed and frustrated. -D.T.

I sent an email about this 8 days ago and have not received a response. I am traveling today and need this issue resolved to avoid any problems at the airport. Thank you. - Patricia OConnor Subject: Name Correction Needed Date: Nov 12, [redacted] To Member Services, My legal name is Patricia J Cooney-OConnor, but United Airlines has it listed incorrectly as "Patriciacooney Oconnor" without my middle initial or hyphen. A representative from Clear has already requested this to be corrected on your end to prevent any future issues. Email: [redacted] Date of Birth: January 20, [redacted] Cell Phone: [redacted] By the way, I have tried calling but keep hearing a repetitive message.

Yesterday, we signed up for Clear before our trip today. After checking in with Delta, we were approached by a friendly young lady asking if we were interested in Clear. After a few hiccups with the fingerprint scans, she smoothly guided us through the process, even providing additional tips along the way. Ty S. was truly exceptional and served as a fantastic ambassador for Clear. I believe she deserves a promotion or at the very least a bonus for her outstanding assistance. - Trisha Williamson at Hartsfield Airport

Last week, I downloaded the app on my iPhone, where I uploaded photos of my vaccination card and driver's license, and entered my vaccination details. I successfully created an account with the username [redacted] Following this, I completed a survey sent by Clear. However, my company is having trouble verifying my vaccination status as they see no record of it. Can someone confirm if my information is in the Clear system with a simple yes or no? Thank you, Ken S.

As a Delta SkyMiles American Express cardholder for years, I recently renewed my CLEAR membership at LAX. Despite expecting a discounted rate of $[redacted].00, I was charged $[redacted].00 on 10.17.21. I was advised to renew at the walk-up station to adjust the price, but this did not happen. I am seeking assistance on how to obtain a refund for the price difference. I have the receipt and can provide validation of my Amex card for reference. Thank you.

I am seeking support to aid in the release of my partner from Western Hospital. He sustained severe injuries requiring 17 stitches above his eye and in his hand, and endured further physical abuse. I wish to have him by my side for the birth of our child and require assistance to navigate his release. Despite completing his term, his caseworker is restricting our communication. I urge for intervention as he has faced mistreatment from both inmates and staff but has received little protection or support.

I spoke with a Clear representative at Palm Beach Airport who set up an account for me. They mentioned a three-month free trial for AMEX Platinum cardholders. After receiving a text to download the app, I attempted to change my password but did not receive the security code email despite trying three times. I am uncertain whether I actually have an account with Clear considering the email was not sent as stated.

I have been attempting to receive assistance for several days without success. There is a charge on my May checking account that requires a refund. I was introduced to your system at the airport on 6/23. My son, my granddaughter, and I all utilized it under the impression that we could cancel within the free 14-day trial period. We all canceled on 7/3, within the 14-day window. However, a $[redacted].00 charge appeared on my account that shouldn't be there. I've filed a dispute with my bank, but I am eager to obtain my refund promptly. I am striving to address this situation calmly, although I am becoming frustrated with the lack of assistance provided to resolve this matter.