Certegy Customer Service Issues

I have been out of the country (United States) since April. My girlfriend had one of my debit cards as we shared an account with Bank of America. I ended the relationship while in Spain. She deposited and forged my signature on a $4,[redacted] check, resulting in me being around $[redacted] overdrawn and Bank of America closing my account. I am looking to establish a payment plan with Certegy and open a new bank account.

I recently dealt with a fraudulent check scenario from my Navy Federal Credit Union account. After an investigation, my claim was proven valid. The bank credited the money to a new account they had to open for me. Certegy sent a letter confirming the accuracy of the claim, which needs to be removed from my file as the check was fraudulent. I have a letter from the bank supporting my claim's validity, and I'm willing to fax it if necessary. Please ensure the removal of the information from claim 20-[redacted]-00, as this situation has prevented me from writing checks.

I recently visited a store that uses your systems. I have never written a check there before. In fact, this is the first time in years that I've even written a check. My sister, who has been staying with me for the last six months, stole my debit card and wallet. I discovered this morning that she had taken advantage of me while I was unaware. She wrote about four checks on my behalf. I had to cancel my debit card, and now I am in Mobile, Alabama, for work, although my bank is in Pensacola, Florida. When I tried to use a check to purchase lunch at Winn Dixie, they declined it. I want her to face the consequences of her actions. I am now without funds until I can get to Pensacola to visit the bank. It's frustrating because I didn't authorize any checks. I am currently at the store and would greatly appreciate the ability to write a check for food, just this once, until this issue is resolved. I have never been in this situation before and seek your assistance. Thank you.

I have been making payments for our product since May [redacted] but unfortunately, we have been sending the payments to the wrong account provided by you. This has happened on multiple occasions. The account is in the name of Pati Tiumalu, my husband. The account number provided over the phone appears to be incorrect. After reviewing your email, a different account number and customer number were provided to us. We have evidence from our bank statement showing that we have made [redacted] payments towards our product. By now, we should have completed the payments. I am looking for your assistance in resolving this matter promptly. Sincerely, Leti

I bought a Western Union money order at Kroger on July 13, [redacted]. Yesterday, I tried to cash it at the same Kroger, but Certegy denied it twice. After contacting Western Union and finally reaching Certegy’s customer service, they assured me that everything was fine and advised me to try again the next day. Today, when I attempted to cash it at Kroger, Certegy denied it once more. I am on the verge of being evicted, as this money order is for my rent. I am exhausted from trying to resolve this and have been on hold with Certegy for three hours. I am desperate for help. Thank you.

I had a smooth transaction at Lowes last year but encountered an issue with a recent $[redacted].50 purchase on 10/14/[redacted]. My check was declined with reason code 2. When I called for an explanation, the representative said I must wait 15 days for a report, then 10-15 days for a letter. This delay is unacceptable as I never faced this before. I seek to understand why it was declined as per the Fair Credit Act. Also, I am concerned if this will affect my future transactions using Certegy checks. Thank you.

I recently tried to cash a personal check at Walmart. However, after providing my driver's license and social security number, the clerk handed me a disbursement receipt and informed me that they couldn't cash the check. I contacted the number on the check and was informed that I was denied because of two unpaid checks. I want to settle the outstanding balance for these checks to clear my file.

I am seeking assistance to rectify an error I made in using my closed account for writing checks unknowingly. The issue came to light when a check I attempted to write got declined. Upon realizing my mistake last week, I contacted customer service, who informed me that there was no record of it. I deeply regret this oversight and am keen to resolve it. The checks I used were from the wrong set in my possession. I acknowledge my responsibility in this error. To address this issue promptly, I need guidance on the necessary steps. I can be reached at [redacted]. Thank you. Deb D.

I wrote a check at the Plano West Target on Saturday, March 14th, and it was processed without any issues. However, when I returned on Sunday, March 15th, Certegy declined my check. The same cashier assisted me both times and was puzzled as to why one check was accepted and the other was not. She raised the problem to her manager, who advised me to contact my bank for assistance. Upon speaking with Wells Fargo banker, Danielle, this morning on March 16th, she confirmed that there were no problems with my account that would result in the check being declined. I attempted to reach Certegy multiple times today on various phone numbers, but the automated system was unable to connect me to a representative, which was very frustrating. Certegy should provide an explanation for the unnecessary decline of my check. I am considering filing a complaint with the Better Business Bureau regarding this issue because there seems to be no legitimate reason for the rejection.

To whom it may concern, I visited the Weaverville, NC Walmart to cash a MoneyGram money order from my sister, L. Ardigo, sent from a Houston, TX Walmart. The first money order was processed successfully, but on the second one, I made a mistake entering my Social Security number, which I promptly corrected. To my dismay, the second money order was declined for reasons unknown to me. I urgently require these funds for car repairs, as my car has been held by the repair shop based on my promise to settle the bill shortly. I implore you to release my funds promptly in good faith. Unfortunately, my attempts to communicate with a live person at your company have been fruitless thus far. Your lack of customer service is disheartening. I hope for a prompt resolution to this matter. Regards, A. Jacovino

I am frustrated that Certegy is not providing any information on why they are declining my MoneyGram money order. MoneyGram is different from a check as it is a money order purchased with cash, so I don't understand why Certegy is refusing to cash it. This situation feels like fraud from Walmart and Certegy as I am simply trying to cash the MoneyGram from the same Walmart where I bought it. I need answers and access to my money without any further delays or issues.

I am the parent and guardian of my son, Andrew B., who has developmental delays, autism, and is nonverbal. He receives SSI and has a Representative Payee managing his finances. We have a routine where a monthly check is written to Fred Meyers for him to purchase a $[redacted] gift card for groceries. However, there was an issue last week with the purchase at the Shoreline, WA store. I spoke with management at Fred Meyers, who suggested contacting you. I seek a resolution to allow Andrew to continue buying the gift card using the monthly check. Kindly contact me at [redacted] to discuss further. Your assistance is crucial for my son, whose life is already challenging due to his disabilities.

I am experiencing issues with Certegy denying my MoneyGram money order without providing any explanation for the rejection. MoneyGrams are not checks, they are money orders that do not require a checking account. Given that money orders are bought with cash, I am unsure why Certegy is refusing to cash my money order. This situation feels like fraud on the part of Walmart and Certegy, as I am trying to cash the MoneyGram purchased from Walmart. I am looking for clarification and a resolution to this matter.

I went to Meijer and purchased a money order which I later found out I didn't need. When I tried to cash it at Kroger, I had to sign the back, provide my ID, and write "Kroger" in the payee section. However, after entering my SSN as requested, I was told it was declined multiple times without any explanation. The employee advised me to call the number on the declined slip, but even after contacting them, I still don't have an explanation. This experience has been frustrating, and I urgently require clarification on this issue. The lack of customer service and transparency in this situation is highly disappointing.

Hello, I would like to inquire about the end date of our contract, as I believe it may be coming up soon. Can you confirm if you offer loans up to $30,[redacted]? I am considering purchasing another car, specifically a [redacted] Camry, and trading in my [redacted] Camry. With our credit score, would this purchase be feasible given a $10,[redacted] to $15,[redacted] price difference? Also, could you provide the current payout amount we owe? Thank you. - Wayne and Dianne Stevens.

I received a check from work that includes my accumulated hours. I am currently on SSI and can only earn a limited amount each month. Unfortunately, my boss was saving my hours for me and distributing them slowly on my paychecks. He terminated my employment recently, and in my last paycheck envelope, there was a cashier's check with my accumulated hours. I am in Tomah, Wisconsin, but I need to return to Sauk City, Wisconsin. However, I don't have enough gas to make the trip. I tried to cash the check I have, but I was denied. When explaining the situation over the phone, the person I spoke to was unhelpful and rude. I became upset and said a few things I regret due to my disability. Can I go back to Walmart to cash this check since it's the only place open for check cashing?

I converted cash into money orders at Walmart to send to my financial institution, but they were returned due to incomplete information. When I tried to cash the money orders at Walmart, one was successful, but the three $[redacted] money orders were declined by Certegy, leaving me out $[redacted].

I purchased four separate money orders from Walmart to access the funds from my card. I bought $[redacted] worth of money orders, which was deducted from my debit card. However, I am having trouble cashing or refunding them. I have been unable to reach anyone over the phone, and I am considering taking legal action. Please reach out to me at [redacted] to discuss how I can cash the money orders without them being declined.

I recently received a cleaning payment check from a property rental business and tried to cash it at Walmart for $[redacted]. However, the check was declined, which was confusing as I've successfully cashed my payroll checks there for the past 10 years. The check amount is well below the $[redacted] limit for personal checks, and there are sufficient funds in my account. I didn't receive a clear reason for the decline, and there was no specific code provided. I have a good credit score, recently paid off a loan with Capital One Auto, and hold only two credit cards which are in good standing. It's puzzling why a check made out to me would be denied for reasons unknown. I've never had any financial issues or engaged in any fraudulent activities. This situation is causing me distress as I rely on this money to provide for my family. Unfortunately, the issuing bank, S&T Bank, is unable to cash it since I'm not their customer, and Walmart is my only option for check cashing in my area. Any assistance or advice would be greatly appreciated.

I cashed one out of five Western Union money orders on May 26, [redacted], each valued at $1,[redacted]. The second money order was declined by Certegy on May 27. When I returned on the 29th, I was still unable to cash it, being told to wait an additional 72 hours. These money orders are from Fred Meyer, and I have no history of fraudulent activities. I am worried about not being able to cash the remaining four money orders and how it impacts my financial situation. I am seeking a resolution to this issue to manage my finances effectively.