Bovada Customer Service Issues

Dear Wes Woodward, I recently received an email from your financial services group regarding the disabling of my account due to a chargeback notice for a Sun, Nov 4 Credit Card deposit totaling US$26.48. I am uncertain about this issue as I have not made any such deposit into my Bovada account. I kindly request that my account be reactivated or provide clarification regarding the charge of US$26.48 that led to this situation. I appreciate your prompt assistance in resolving this matter. Thank you.

I am having trouble accessing my account and have already sent multiple emails regarding this issue. It has caused significant disruption for me during poker games. I was performing well in four tournaments and was on the brink of winning a $20 Satellite tournament, giving me entry to the $[redacted],[redacted] guaranteed tournament tomorrow at 4PM. I was leading in two other tournaments and stood to win substantial prizes, with one tournament where I had already placed. I am requesting reimbursement for the tournament entry fees and potential winnings lost due to this technical problem. The poker software and website crashing on a Friday evening while I was actively participating is unreasonable. I urge prompt assistance to address this matter. As a loyal player at Bovada poker, I am disappointed by this experience, which may impact my future participation. I await your prompt response to rectify the situation. Thank you.

After placing sports bets last Saturday, I've been unable to access my account. A message prompts me to reset my password, but despite following the steps and receiving a notification about an email being sent, I have not received it. I've checked my spam folder and have already reported the issue. I'm relieved to see that others are experiencing the same problem. I am eager to place more bets but am unable to do so. Thank you for addressing this promptly, as a smooth functioning site is essential for business.

I attempted to log in from another device and accidentally entered the wrong password. I contacted support over a week ago for help with regaining access. They requested photos of my driver's license and me holding it. After calling a few days ago, I was informed that the images were received and to give them 48 hours to resolve the issue. They assured me that I would be notified by email once the problem is fixed. Unfortunately, I have not received any updates and am still unable to access my account.

I experienced multiple disconnections during my poker games, costing me potential wins unfairly. Despite this, I accepted the issue. However, when I got locked out recently, I was unable to rejoin my table. Due to having only 61 cents left, I couldn't join a new game as the funds were insufficient. I would appreciate assistance with this matter.

After depositing $[redacted] into my account, I received a matching $[redacted] bonus. I've been playing blackjack all day and when I tried to withdraw money, I couldn't because all my funds are in the locked or bonus cash section. Although I thought I had met the playthrough requirements for the bonus already, I am now unsure. How can I withdraw my funds?

Hello, this is Carol DeHart reaching out once again. I am having difficulties accessing my account, which is extremely frustrating. I have tried my last two passwords, but none seem to work. There seems to be an issue where an old password is automatically inputting itself, specifically in a reversed form from my original password. Even though I attempt to reset my password, the system redirects me back to the login screen before I can proceed. I have contacted Bovada through email regarding this matter on previous occasions, and this ongoing problem is unacceptable to me. I encountered this issue on SuperBowl Sunday, where it took me until the middle of the 1st quarter to finally log in after multiple attempts. If this matter is not resolved promptly, I will have no choice but to close my account due to the consistent problems I have faced this year. I am exhausted and exasperated with these continual challenges. Thank you, Carol

Yesterday, I had a bad experience on the website, losing $[redacted] due to what felt like a streak of bad luck. After requesting a withdrawal, I decided to play more and encountered issues that I initially thought were related to my phone or internet. As I kept experiencing freezes and errors, I lost everything. When I checked the Bovada community, many others were facing similar problems, making me feel cheated and misled. I'm now wary of the service and want to confirm their commitment to resolving issues and guaranteeing withdrawals. I hope they address my concerns promptly and provide a satisfactory resolution. Additionally, I have a pending withdrawal request for $[redacted] scheduled for Friday, May 1st, [redacted], around 2 am.

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I recently attempted to access my account after the Super Bowl and discovered that I forgot my password. Upon further investigation, I found out that my account was disabled, with one reason being my use of a VPN. Although I do use a VPN, I always disable it when logging into my account. Due to the lack of phone support amid COVID-19, I have been unable to reach customer service for assistance. Every online method I've tried directs me back to the login page, which is not resolving my issue. My account is registered under [redacted], and my date of birth is April 13, [redacted]. I kindly request the reactivation of my account and appreciate if a password reset link could be sent to me. Thank you. I will keep the VPN disconnected for validation purposes.

I am experiencing difficulty verifying my Bovada account, preventing me from accessing bonuses and withdrawing funds. Having been a long-time Bovada customer, I aim to make substantial deposits but fear potential hindrances to withdrawing winnings. My outdated phone number needs updating to [redacted] to rectify the issue promptly and resume depositing, especially with an NFL game tonight I am eager to wager on. Your swift assistance is greatly appreciated as I prefer not to take my business elsewhere due to these challenges. Thank you for your attention and support. Sincerely, Henry Van McNeal (parlaymaster). Online address: YouTube.com/parlaymaster.

My friend and I opened this account recently to mutual share and deposit Bitcoin into our Bovada account. We used a fake email and name for privacy reasons. Now, our account is locked, and we are unable to withdraw our funds. We are willing to provide any necessary information to prove ownership. If needed, I can provide my personal information. We are college housemates in California. Contact us at "[redacted]"

While playing poker on your site, one of the four tables I was at experienced a glitch causing the screen to fade. Despite my attempts to refresh, I lost $28.00 which was not credited back to my account. The issue seems to be with the table and not my computer, as suggested in the email I received regarding PC cleanup. I promptly exited the other three unaffected tables upon experiencing the problem. I kindly request that the lost amount of $28.00 be reinstated into my account. Your prompt assistance in looking into this matter is greatly appreciated. Thank you for your attention to this issue.

On January 15th, I was promised a refer-a-friend bonus of earning 30x reward points per dollar playing Poker. Despite playing extensively to earn these points, they were never credited to my account. When I raised this issue with customer service, the 1st supervisor claimed the points were added but couldn’t provide proof. Seeking further clarification, I contacted another supervisor but received the same unsatisfactory explanation. The 2nd supervisor stated that reward points cannot accumulate during bonus play using bonus funds and can only be earned from one's cash balance. However, the bonus terms clearly stated otherwise. I completed the bonus requirements, but my points were not awarded as promised. Despite spending over $25 on Poker, I was told I didn’t have enough points for cash or rewards. I feel deceived and frustrated with the lack of resolution or apology after multiple hours wasted on this issue. It's about the principle of honoring what was initially promised.

Last night, at 12:54 a.m., I placed my final bet which hit, increasing my account balance to $[redacted].90. However, at 1:03 a.m., I noticed some changes as my balance dropped to $[redacted].50 without any bets being placed to cause such a significant loss. Upon checking my transaction history, I found that some of my winning bets were canceled, resulting in a loss of nearly $80 from my account. Despite my attempts to contact the customer service team via phone and email, I have yet to receive a response. I am very frustrated with this situation and request that my account balance be restored to its correct amount of $[redacted].90. I hope to hear back from you soon to address and rectify this issue promptly. Thank you for your attention to this matter. - Tim P.

Hello, I am currently in Canada and am having difficulty accessing your website to reach out to you. I have several questions that I would like to discuss with someone, but due to my location, contacting you directly has been challenging. I attempted to speak with Bodog, but they were unable to provide me with the information I needed. Question 1: Since all my identification, passport, and banking details are Canadian, will this pose any issues when signing up or making deposits/withdrawals once I arrive? Just to note, my bank is CIBC, in case that is relevant for the process. Question 2: I am familiar with Bodog's app and interface and I understand that you are affiliated. Are the two platforms essentially the same? Specifically for soccer betting, which is my primary sport, will I have access to Asian totals and handicaps like I do on Bodog? Unfortunately, I am unable to log in to the website to check for myself or to speak with anyone for guidance. You can reach me via email at [redacted] or by phone at [redacted]. I am eager to hear back from you. Thank you, Craig

I've been attempting to deposit funds into my poker account using a credit card without success. After submitting a Credit Card Verification Agreement, I received the following message from Bovada Verification: Hello Michael, Thank you for sending us your documentation. Should you require any further assistance please do not hesitate to contact us. Regards, Bovada Verification I understood this to mean my credit card was ready to be used. However, my recent $[redacted] deposit using the credit card was still declined. Can you provide assistance with this issue?

I had multiple unauthorized charges from Bovada within a short period, triggering my credit card company to suspect fraud. The charges, occurring at 3AM from Nairobi, Kenya, were under strange names like a cosmetic company. I attempted to contact Bovada for a month to explain, but couldn't get through their chat or customer service number due to alleged Covid restrictions. Additionally, after winning on March Madness, a $1,[redacted] check bounced because Bovada claimed I had no account due to them closing it. I feel that they are intentionally withholding my money and avoiding my attempts to resolve the issue.

To whom it may concern, I recently won $2,[redacted] and proceeded with a withdrawal back to my purchasing account. After receiving confirmation messages from Bovada about the processing, deposit, and subsequent disappearance of the notifications, I am now at a loss without dates to reference. Despite the assurance of the funds being deposited into my account, I have not seen any money after 15 days. My attempts to contact Customer Service through four emails remain unanswered. I am actively trying to identify the appropriate gaming commission overseeing Bovada to address this issue. This experience has been disappointing as I fear I have been duped out of my winnings and initial gambling investment. I hope for a resolution from your end to rectify this situation. Otherwise, I will utilize various media platforms to express my grievances. Thank you for your attention, Jimmie R. S. (Rikk)

I recently updated my phone number, unaware that it would affect my ability to withdraw funds from Bovada. When attempting to withdraw for the first time, I realized it requires a verification code from my old phone number, which I no longer have access to. This is hindering my withdrawal process. I am looking for a solution to update my phone number and settings with my new number without needing a verification code from the old number. Is it possible to receive the verification code through email instead of my old phone number in order to complete my withdrawal successfully? Thank you.