BedandBreakfast.com Customer Service Issues

We are experiencing challenges with another company, AGODA, affecting our TripAdvisor page. When we tried to contact them, we were routed to Expedia. The representative, Manish, from Expedia mentioned that this issue has been ongoing for a month. It seems like a mix-up during Expedia's transition from Bed and Breakfast.com, impacting our TripAdvisor data. We seek Expedia's intervention, even though the calls reportedly relate to Agoda. There may be a confusion with the "Get Human" website redirecting calls to Expedia inadvertently. It appears that Expedia might have mistakenly linked companies with bed and breakfast listings, including our details shared with Bookings.com and Expedia in early October. The lack of a direct contact number for Bed and Breakfast.com complicates the resolution process. We are uncertain if Bed and Breakfast.com operations are entirely managed by Expedia. Consequently, we urgently require assistance, suspecting that the issue stems from Expedia affecting our TripAdvisor profile possibly linked to Agoda. Best regards, Linda @ Made INN Vermont B&B, Burlington Vermont

I have multiple BedandBreakfast.com gift cards which they no longer issue. However, their website claims they will still honor existing cards. Unfortunately, when attempting to redeem them online, I encounter a "server error." The innkeeper at my desired location has also struggled to reach BedandBreakfast.com regarding the gift cards. I am hoping to have the gift cards honored as promised on the website and seek guidance on how the innkeeper can confirm their validity. Thank you.

I have a $[redacted] gift card that the Innkeeper confirmed as valid with you, yet I'm unable to redeem it through the website. Despite triple-checking the numbers I entered, the site tells me they are invalid. I am eager to have this resolved as I know the card is good. How can I provide you with the numbers on the back of the card for verification? This situation has been frustrating for both me and the bed and breakfast establishment. My ultimate goal is to have the gift card redeemed promptly.

I have been trying to contact a live person at [redacted] several times. I have a $[redacted] gift card for a bed and breakfast that I would like to use at The Club Continental in Orange Park, FL. When I called the property directly, they told me to contact Bedandbreakfast.com to switch my gift card to Expedia. The number for Bedandbreakfast.com simply states to leave a message for customer support, but it disconnects before allowing me to do so. I am looking to book a one-night stay at The Club Continental on August 24 with a beach view. I would appreciate a phone call back instead of just an email. You can reach me at [redacted]. Thank you, Michelle.

I need assistance regarding a reservation I made on 9/10/19 with a confirmation number [redacted][redacted]. After cancelling the reservation, I received a cancellation number [redacted]10, which I noted on my original reservation document. However, the charge of $[redacted].44 for the room now appears on my AmEx card, indicating that the reservation was not effectively cancelled. Despite being told by the hotel that the cancellation number was actually a reservation number, they require a valid cancellation number from BedandBreakfast to process a refund. I seek BedandBreakfast's prompt action to issue a correct cancellation number to the hotel to ensure the refund of $[redacted].44 to my card. Additionally, I request immediate notification from BedandBreakfast once the correct cancellation number has been provided to the hotel.

I've been having trouble reaching BedandBreakfast.com through their customer support page. When I try to access it, the page appears blank. I've already submitted a complaint through this platform, so I won't go into detail here. Just wanted to warn others that the supposed contact page for BedandBreakfast.com seems to be fake. I've also lodged a complaint with AmEx, hoping to receive a refund from the fraudulent BedandBreakfast.com website. All I can do now is wait and hope for a resolution regarding this scam.

I have purchased several BedandBreakfast.com gift cards worth $[redacted]. Now, I am looking to redeem them for a refund, following the website's policy. Despite attempting to contact them by phone without success, I did receive an email requesting documentation, which I promptly submitted. Initially informed of a 6-week refund timeline, I am now facing issues as they claim my email address is invalid. I am simply seeking the refund promised on the website. The case number for this matter is [redacted]5, and it is being managed by HomeAway, under Expedia's ownership of BedandBreakfast.com. Thank you for your help with this.

Subject: Request for Full Refund Due to Pandemic Circumstances I am writing to kindly request a full refund for my reservation due to the ongoing pandemic situation. Considering the current economic challenges many of us are facing, it would greatly help to have all my funds available at this time. Given the unprecedented nature of the Covid-19 crisis and the financial difficulties it has brought upon many, I find the 50% refund policy rather harsh. Additionally, the imposition of a cleaning fee seems unnecessary since the property will not be used by anyone before or after my stay. These extraordinary circumstances call for empathy and flexibility rather than business as usual. My reservation was under contract number HM4345ACKE for a property in Kure Beach, NC, scheduled for June. While the property owner has expressed willingness to authorize a refund, I believe it is fair to seek approval from you as well before proceeding. I have encountered cancellations of significant events like my wedding with full refunds, demonstrating understanding and support during these challenging times. I truly hope your company can extend the same level of compassion to its customers in this exceptional situation. Thank you for your attention to this matter. Best regards, Roy D. R., MD PS: A copy of this message has also been forwarded to the property owner to ensure awareness of your refund policies during the pandemic.

I previously owned a bed and breakfast in Napa, California, which was sold in April [redacted]. However, reservation payments continued to be deposited into my bank account post-sale. It took the new owner about a month to resolve this, during which I reimbursed him for any payments I received. I did not receive a [redacted] for [redacted], so when filing taxes for the corporation, I used my records of income received from January 1 to April 17. I am now being audited by the IRS, who may have attributed more income to me due to using our IRS ID for the entire year. I am seeking assistance with obtaining a corrected 1099K under the business name The Napa Inn, Inc., which is now abandoned, with the new owner operating as TNI Hospitality. Please contact me at [redacted] or via email at [redacted] Thank you, Brooke Boyer.