BeallsFlorida.com Customer Service Issues

I encountered issues while trying to email regarding defects with Order [redacted]2. Upon opening the order at my summer condo, I noticed defects in a pillow and a pillowcase. The seam of the pillow is pulled apart as shown in photo 1. The pillowcase is supposed to have horizontal stitching above the embroidered starfish as depicted in photos 2 and 3, however, the received item has missing stitching and incomplete embroidery on the starfish as seen in photos 4, 5, 6, and 7. I have already unpacked and used the sheets, so I prefer not to return them. Could you please send a replacement pillowcase with intact embroidery or provide a shipping label for returning the pillow? Alternatively, a reasonable discount could also be considered if I decide to keep the items despite the imperfections. Thank you.

While shopping in Destin, FL, I came across a pillow that was marked as 60% off, priced at $39.99. However, at the register, it rang up as only a 40% discount. I brought this to the cashier's attention, and after consulting with a supervisor, it was confirmed as 40%. Disappointed, I decided not to purchase the pillow. Upon returning to the section later, I noticed the 60% off sign had been removed. My friend also witnessed the original signage. As I left, I mentioned this to the cashier, who then offered to sell it to me at 60% off. Feeling frustrated by the situation, I declined and opted to order online where the correct discount was applied. It was disheartening to see the sign removed shortly after I had seen it.

I made an online purchase for Reel Legend products right after Thanksgiving. They were 70% off with an additional 15% discount at checkout. My order has not shipped, and I have not been charged on my credit card yet. I had an order number but deleted the confirmation email. Before I reorder, can you confirm if my order is still in the system? Thank you, J. Rees

I have been a Bealls cardholder for over 15 years. Recently, I faced issues using my card at a store, assuming it was a system error. However, my account was unexpectedly closed, impacting my credit score. I have always been diligent with bill payments and would appreciate an explanation. A phone call or live agent assistance would be preferred to address this matter promptly to avoid any negative impact on my credit score.

I received my order on June 8, [redacted], but I was not satisfied with two of the garments. I shipped them back on June 9, [redacted], to the designated return address on your website. However, we have not seen a credit on my husband's credit card yet. I am seeking information on when we can anticipate the credit. The original Transaction ID is: 4TS00360LX[redacted]. Initially, I ordered three pairs of women's shorts, but I returned two pairs and kept one pair that I was satisfied with.

On January 15th, I bought a pair of Sketchers for $49 at Bealls. I noticed I wasn't charged only when I got home. I immediately phoned the store to rectify the situation. Despite my attempts to pay over the phone, I was instructed to come in, despite the 40-mile distance. It took me two weeks to return. Surprisingly, when I tried to settle my bill at the register, the cashier stated that I didn't need to come back to pay. However, she then charged me $60 instead of the original $49 sale price. When I pointed out the error, she informed me she couldn't honor the sale price without proof. Requesting a manager, I was met with reluctance as she claimed to be the manager. I conveyed that it wasn't my fault I wasn't initially charged. Despite my honesty and efforts to pay, I was made to feel as though I was dishonestly trying to save $11. This experience left me feeling undervalued and frustrated. It made me question why I would choose to shop at Bealls when there are plenty of other options available.

I recently returned items to my local Bealls store, always bringing the packing slip as usual. While returning the items, I mentioned a past experience where I had to accept a lower price than what I paid due to a price drop. However, during my recent return on 5/21/[redacted], the cashier explained that with the packing slip, I should receive the original purchase price. Unfortunately, I did not receive the correct refund and lost money. I am wondering if there is a way to rectify this situation, such as offering a one-time courtesy coupon due to this new information.

I have been receiving persistent phone calls for months regarding a "Burkes credit card" that I have never applied for or received. Despite explaining to Comenity multiple times that I do not own this credit card, the issue persists. I shopped at Burkes Outlet in Magee, MS on June 22, where I paid using my personal bank debit card. The cashier inquired about a points reward card, to which I provided my license and phone number instead of my points card. To my surprise, I started receiving calls about an overdue balance on a store credit card from Burke's Outlet. It turns out that all previous notifications were sent to my old address, the one I had provided for my rewards card. As a result, charges were incurred without my knowledge, leading to late fees. Despite numerous attempts to resolve this with Comenity, I have not been able to reach a customer service representative after being left on hold for over 20 minutes and getting disconnected multiple times. I am requesting the removal of these charges from my credit and a resolution to this frustrating situation.

On January 10, [redacted], I visited your store in Bradenton, Florida, on State Rd. 70, where I have always enjoyed shopping and have found many nice items over the years. I specifically went to look at the Reel Legends shirts, especially a short-sleeved T-shirt advertised at $9.99. With the help of a very lovely employee, I quickly found the shirts in my size of 1X and 2X. I picked one of each - a short-sleeved and a long-sleeved one on sale from $16.99 to $14.99. I also found a pair of sneakers for $49.99. However, at checkout, both shirts rang up $2 more than the advertised price, which I found disappointing and unfair. I did not purchase the short-sleeved shirt and may return the long-sleeved one unless I can buy it at the advertised price. I believe that every shirt marked at $14.99 on the rack should be sold at that price.

I recently purchased a Guy Harvey t-shirt for $28.00, only to find out that it's now on sale for $16.99. When I tried to return and rebuy the item at the store, I was informed that this was against the return policy which allows returns with a receipt within 90 days. The salesperson seemed to blame me for inquiring about the return policy. I decided to return the shirt without making a new purchase and left Bealls frustrated. It would be beneficial to educate your staff on the correct implementation of your return policy. I would appreciate it if a member of upper management could contact me at [redacted], my name is Les M., to address this matter. Thank you.