Arctic Cat, Inc. Customer Service Issues

I am the owner of a 700xr Limited that has experienced recurrent issues, particularly with the one-way clutch bearing and an electrical problem. Despite having purchased the Cat Care coverage, which has been less than satisfactory, my quad has spent more time in the repair shop than being utilized. I am disappointed that these ongoing problems are not being addressed adequately by your company. With seven Artic Cat machines and a potential interest in buying more, I am hesitant to continue supporting the brand if I have to bear the cost of these faulty components and repairs. I urge you to honor your commitment and take responsibility for these issues. I have shared my concerns with Central Motor Sports in Mt. Pleasant, Michigan, and I hope for a prompt and satisfactory resolution. I expect better customer service and am looking forward to your response as I make my decision about future purchases. Thank you for your attention. Sincerely, Doug J. - An Artic Cat enthusiast🤔

I am disappointed that Arctic Cat is not assisting with my machine issue. The low mileage of 477km should not be a reason for denial of support. As a mechanic for 27 years, I visited the dealership, inspected the broken parts, and discussed the failure with the technicians. I would like to discuss this with Arctic Cat's technicians to understand the cause. Despite spending $20,[redacted] on the Wildcat X and experiencing a power steering failure just after the warranty expired, support was not provided. I feel let down after recommending Arctic Cat products to others. I am only seeking replacement parts and willing to cover the labor costs. Arctic Cat, please consider these unique circumstances and offer assistance. I hope to resolve this matter through customer care without escalation.

There have been issues communicating about the Spring orders of Thundercat Iact sleds. Initially set for delivery in November, the date has now been postponed to early December without explanation. I placed my order back in the spring to ensure a timely delivery, but with the snow here, my friends are receiving their sleds from other manufacturers and hitting the trails. I'm eager to join them, and I just need some clarity on when I can expect my order. Despite attempts to reach Arctic Cat through email and Facebook, I haven't received any responses, which is concerning. I'm hopeful for better communication moving forward and simply looking for updates on the status of my order.

I took my Arctic Cat to Barrie Power Sports on January 28, [redacted], for repairs. Unfortunately, two days into my trip, the sled caught fire due to an oil filter seal failure. The fire ended my journey, and I had to have the snowmobile towed home. Despite just picking it up from BPS on February 15, [redacted], the owner declined to discuss the incident after the fire. I am disappointed in their unprofessional handling of the situation and expect better from an authorized Arctic Cat dealer. I would appreciate BPS providing me with the damaged parts (hood, oil filter, headlights) as I had to cover towing expenses and endure the safety risk caused by the fire. I hope BPS will address the issue appropriately and find a satisfactory resolution. Thank you.

I currently own an XF [redacted] Crosstour with approximately [redacted] miles on it. Lately, I've been experiencing issues with cold starts, which seems to be a common problem among owners of the [redacted] model. When starting in the cold, the engine has to crank over multiple times before starting. Once it starts, the RPMs drop below [redacted], causing the machine to stall. I then have to manually use the throttle to start it and maintain the RPMs until it warms up and idles properly. Even after the engine is fully warmed up, sometimes it requires excessive cranking after a short stop. Once running, it idles fine. This shouldn't be happening with a fuel-injected engine. It would be great to find the root cause of this issue and fix it. Everyone I've talked to seems unsure about the cause. Despite this issue, the machine is otherwise excellent. Any insights or information would be greatly appreciated. Thank you, Tony.

I recently purchased a [redacted] Arctic Cat ZR [redacted] with 0 miles in December. As I was preparing for my first trip, I noticed oil leaking in my garage due to a cracked oil tank. After having the oil tank replaced by the dealer, I headed to Michigan for my first ride. However, after about 80 miles, I noticed my snowmobile was running warmer than usual. Upon checking, I found low antifreeze levels, which I topped up, but it kept dwindling every 80 miles. I had to keep adding antifreeze throughout my [redacted]-mile trip, with no visible leaks but a strong burning smell through the exhaust, indicating possible engine damage. I am in need of assistance regarding this issue.

I purchased a new sled less than two years ago. After bringing it to the dealer for its first service due to flashing temperature warnings and going into limp mode, the dealer took two months to service it. They claimed the coolant systems were fine and advised me to install scratchers. Despite following their recommendations, when I recently took the sled out again, it went into limp mode twice, leading to the head gasket blowing from overheating. The dealer informed me that Arctic Cat would not support the rebuild or provide parts. It has now been over three months, and they keep delaying due to alleged part shortages. I am frustrated by their lack of communication and unhelpful attitude. I am considering taking my sled to a different dealer for repairs to avoid future issues. I hope to resolve this matter promptly so I can enjoy using my sled without worrying about further breakdowns.

I am disappointed with Arctic Cat's negligence towards customer safety regarding their ATV brake parts. Despite needing to replace my brake pads, the lack of anti-seize grease has made it difficult to remove essential pins and parts without damaging them. This led to brake caliper issues, forcing me to buy a new one. However, the exorbitant prices, ranging from $[redacted] to $[redacted], far exceed the reasonable range of $50 to $60 for such a critical component. The company's pricing strategy shows a disregard for customer well-being. Comparing the cost to other automotive brake calipers like those for Corvettes or Ferraris, it is evident that Arctic Cat is overcharging. This unreasonable pricing is unfair to customers who rely on their ATVs for daily tasks. If Arctic Cat truly valued safety, they would price their brake parts more reasonably. The high costs may drive customers like myself to turn to other brands like Kawasaki or Honda. I hope this feedback reaches the company's management to address these concerns promptly. Sincerely, R. S.

I own a [redacted] Alterra [redacted]. On June 11, [redacted], I brought it to Fast Tracks in Dorchester, Ontario due to a blown belt at [redacted] km. It was repaired partially under warranty and partially out of pocket for $[redacted]. After picking it up on June 24, [redacted], I noticed the clutch cover was getting extremely hot during a ride. Returning to the dealership, they assured me it was normal for it to get hot. However, while on a quad trip 6 hours away from home, the belt blew again after just 15 minutes of riding. As a certified truck and forklift tech, I suspect there may be a serious internal issue in the transmission and possibly the bottom end of the engine due to the excessive heat. I am seeking guidance on the next steps to address this recurring problem.

I am reaching out for the second time regarding my [redacted] Artic Cat Panterra. I am experiencing issues with the faulty wiring harness that was subject to a recall last year. My sled is currently unusable, displaying error code P1104, preventing me from safely driving it. Despite living a short distance from the dealership I purchased it from, I have received no support or warning about the defective part. I previously contacted Artic Cat without receiving a response. I believe the issue lies in a wire shorting out causing the error code. I hope to get this matter resolved promptly to be able to enjoy riding safely once again. If I do not hear back soon, I may explore other options. Thank you. - Debra A. and Ted M. [redacted]

I bought a [redacted] Wildcat Trail new in [redacted] and added a 2-year warranty. I only use it for short trips to camp and have noticed it sticking in gear. The technician says I need a new primary clutch for $[redacted]. With only [redacted] miles on it, I am surprised by this issue. Two dealers mentioned it's a common problem due to overheating. I wish Arctic Cat had been upfront about this issue. I have faith in the brand from owning their snowmobiles, but this experience has been disappointing. The poorly designed primary clutch should be a recall item. My UTV is still at the dealer awaiting parts. Thanks for hearing me out; I hope for a resolution.

I purchased a [redacted] Wildcat Trail LTD brand new in [redacted] with an extended warranty. Since buying it, I have driven it for less than [redacted] miles. I recently brought it in for a recall on the exhaust. From the beginning, I noticed shifting issues - sometimes it would shift, and other times it wouldn't. This made it challenging for the dealer to diagnose the problem. It turns out the primary clutch was defective due to a poor design, which Arctic Cat was aware of. Due to my short trips, the clutch never overheated enough to cause a shifting problem until now. I informed the dealer about the shifting issue during the recall, and they found a faulty clutch that cannot be repaired due to design flaws. The cost to replace it is $[redacted]. Considering the low mileage and the manufacturer's knowledge of the clutch issue, I believe Arctic Cat should cover the cost of a new clutch, even though it's outside the warranty period. This disappointing experience has me questioning if I would buy another Arctic Cat vehicle in the future.

Textron Specialized Vehicles Gunner Cleveland, CEO of TSV [redacted] Marvin Griffin Road Augusta, GA [redacted] U.S.A Dear Mr. Gunner Cleveland, Back in [redacted], I visited Big D Motorsport and saw that Dan prioritized customer service. I've been a loyal customer, buying multiple ATVs and snowmobiles over the years, spending around $50,[redacted] and getting regular maintenance done by Dan. However, after a [redacted] accident with my [redacted] HDX ATV, waiting over four months for a replacement hood that was promised by Textron has been frustrating. Other dealers are facing similar issues, putting your company's reputation at risk. Dan, who is not only my dealer but also a close friend, has been let down by Textron's delays. This experience has shaken my trust in Textron, affecting my future purchases and recommendations. As someone dealing with a serious health condition, time is precious to me. What will it take to expedite my order and restore faith in Textron's service? Sincerely, Jim King [redacted] Coral Point Colorado Springs, Co [redacted] Phone: +1 [redacted]

Subject: Concerns Regarding Recent Experience with Big D Motorsport and Textron Specialized Vehicles Dear Mr. Cleveland, I am writing to share my experience with Big D Motorsport and Textron Specialized Vehicles. In [redacted], I visited Big D Motorsport and was impressed by Dan, the owner who seemed to prioritize customer relationships over sales. Over the years, I made significant purchases totaling around $50,[redacted], and Dan has always treated me as a valued customer. However, my recent experience with Textron has been disappointing. After my ATV required repairs in August [redacted], I have been waiting for a replacement hood for over four months, despite assurances from Textron that the part was in stock. This delay has not only affected me financially but has also eroded my confidence in Textron's commitment to customer service. As someone with a limited life expectancy due to a diagnosed lung disease, time is of the essence for me. I urge Textron to prioritize fulfilling orders promptly and communicate effectively with dealers like Dan to ensure customer satisfaction. My loyalty to Dan remains unwavering, but Textron's handling of this situation has left me disillusioned. Sincerely, Jim King [redacted] Coral Point Colorado Springs, CO [redacted] Phone: [redacted]

Dear Arctic Cat Corporate Leaders, I, along with three friends, purchased five new Alpha One snowmobiles in late [redacted]. Currently, I own two new [redacted] Alpha 1 machines, bringing the total to five new sleds bought this year. Excited for our riding adventures, my snowmobile has been in the shop three times for various defects including handwarmer wiring, a recall, and a broken mono rail. Despite being a cautious rider at 63 years old, the rail broke unexpectedly. Witnesses attest it was not due to negligence. Sadly, Arctic Cat's technical department has refused to address this issue. I find this decision not only disappointing from a customer service perspective but also a potential risk for negative publicity online. It is crucial to reevaluate your stance on this matter. I have corresponded with Tonni and Manno, who have abruptly closed the case, urging me to move on. However, I am adamant about finding a resolution to this unresolved issue.

I have a new idea to enhance your product, allowing people to enjoy various environments like dirt, rocks, snow, mud, and water. My design is lightweight enough to float and propel itself on water. I have meticulously planned every aspect of this concept. I believe in providing a platform for individuals to explore the world in a unique way, as I personally enjoy outdoor activities like mud riding, rock crawling, snowmobiling, and boating. If my idea intrigues you, please reach out so we can negotiate an agreement for the design. Thank you.

I pre-ordered a snowmobile last April, expecting to receive it this fall, but now I've been informed that it won't arrive until February. This means I'll miss half of the snowmobile season without a ride because I sold my previous one. Initially understanding about pandemic delays, I'm now being asked to pay an additional fee of over $[redacted] towards crating, which I find unfair. Our family has been loyal cat riders since [redacted], and I must say, I am incredibly disappointed at how this situation is being handled. - A.C. , Frustrated Snowmobile Enthusiast

I recently purchased a [redacted] Arctic Cat Wildcat XX with a new motor installed at 92 hours. I have the sales receipt, and it now has 97.4 hours on it, but there is a knocking sound coming from the motor. I noticed the issue when it had 94.8 hours on it, so I only put 2.4 hours on it joy riding before the problem became apparent. I have been trying to contact Arctic Cat without any luck as all their contact numbers lead to customer care. Despite leaving several messages, I received just one response stating the warranty is only for 30 days. Having a new motor fail after just 5 hours seems unreasonable, especially considering reports of similar issues with new models. I believe they should honor the warranty given the limited hours on my vehicle.