Applied Bank Customer Service Issues

Hello, I am reaching out regarding my company, ASSTONEMACO TRADE INTERNATIONAL LIMITED, which operates in oil and gas, dredging, drilling, constructions, agro-allied value chain, and real estate sectors. I am looking for a banking partner or loan to support my business. Despite securing four contracts, accessing loans from banks in Nigeria has been difficult. Currently, I have contracts for constructing 3-bedroom and 4-bedroom flats in Abuja and Plateau State, totaling [redacted] units each, drilling [redacted] boreholes, and dredging in Akwa Ibom State. I have cheques for the housing units but need assistance to begin the projects. Your help is greatly appreciated. Thank you, Victor James Chairman ASSTONEMACO TRADE INTERNATIONAL LIMITED 7 Anua Street, Uyo - Akwa Ibom State Registered Office: 46 Parakou Street, off Aminu Kano Crescent, Wuse 2, Abuja +[redacted] [redacted]

I have an Applied Bank credit card and recently faced involuntary unemployment. When I contacted customer service, I was met with a response that made me feel like a criminal. I was expecting the payment protection plan to help cover the minimum payment during tough times, but unfortunately, I haven't seen any support reflected in my account. It appears that there are additional steps required for approval before any benefits kick in, which was not clearly explained to me when I signed up for the card and the protection plan. It's disheartening to see how challenging it is to access the support I believed was available when needed. Considering the impact of the pandemic on everyone, I am disappointed with this experience. I plan to address my concerns with the company directly and escalate the matter to BBB, FTC, and other relevant authorities if necessary, as I seek a resolution that includes applying the benefit and restoring my account to good standing.

I was previously approved for a secured Applied Bank credit card after paying the $89.00 fee. However, upon trying to select a card, I encountered a page timeout issue that prompted me to reapply. Unfortunately, my second application was denied. When I contacted customer service to address the problem, the representative rudely informed me that I was denied because I applied twice and dismissed my concerns. Despite explaining the situation, they were unhelpful and stated they could not assist as they were "only customer service." I am frustrated and seeking assistance in getting a refund. I will need to contact them again on Monday to resolve this issue. Thank you for your help. Best, Susan C.

I spoke with a representative last week regarding updating my contact information but couldn't locate my card to provide my account number. The changes to my phone number and address weren't completed as promised. I was transferred to the fraud department, where they have no record of a $70 payment, despite it showing on my bank statement. Due to illness, there was a brief lapse in payment which affected my credit report, incorrectly stating I closed my account. It's crucial to resolve this issue promptly. I'm concerned about the missing payment and the delay in receiving a new card. I am unsure how long it's been since I last used my card due to this situation.

After receiving the credit card, I received a letter with a pin number, prompting me to call customer service due to not having the physical card. They mentioned cancelling the card and sending a new one, which arrived after an additional two weeks. Upon checking my online account, I discovered a $30 card replacement fee. Despite contacting customer service and requesting a refund, they insisted the fee was valid for issuing a second card. Even after speaking with a supervisor named Barbera, the company maintained the fee couldn't be reversed without a written request via mail. Despite expressing my concerns about this process, Barbera reiterated the same instructions, leaving me feeling frustrated with the lack of alternatives or higher authorities to address the issue.

I recently spoke with customer service requesting to stop the auto pay on my account. They advised me I had to manage this online. However, despite numerous attempts on the website, I was unable to remove my bank information or cancel the auto pay. Subsequently, my account was charged without my authorization, which I consider to be unauthorized. I am frustrated as the customer service representative claimed she could not assist me, even though no online options were available. I am demanding an immediate stop to any further charges on my account and for the card to be canceled to prevent any future unauthorized payments. I refuse to pay for these unauthorized charges and believe this situation needs to be resolved promptly.