AirF rance Flying Blue Customer Service Issues

I'm frustrated trying to reset my FB password. I tried the Forgot Password feature but got blocked after failing the secret question about my late mother's maiden name. When I called Air France or FB for help, I was put on hold for over 30 minutes and got nowhere. AF even charged me over 10 euros without resolving my issue. Why can't they just send an email to reset my password like other websites do? Secret words are just unnecessary hassle.

I am writing to report that my account #[redacted] has been suspended pending an audit. The ticket I purchased for my mother has also been suspended. I have already provided a copy of my passport as requested and have spoken with Flying Blue representatives numerous times about this matter around three weeks ago. Despite Air France charging the necessary fees to my credit card, my Flying Blue account remains suspended, and I have not received any updates on the investigation or the timeline for the restoration of my account/ticket. I am a loyal customer with Gold and Platinum membership status in several airline programs and typically book business or first-class airfare. I followed all the rules when transferring my reward points from my Platinum Amex account to my Flying Blue account and purchased a business class ticket for my mother, who I had previously listed as a member of my family on my account. I am disappointed by the lack of communication from Flying Blue throughout this process and have been unable to speak with a manager regarding this issue. I urge Flying Blue to address this matter promptly and provide me with the necessary information to resolve this situation.

I attempted to access my Flying Blue account 2 hours ago, only to be informed that my password had expired. The system directed me to use the 'forgot password' option to resolve the issue. However, when attempting to do so, I was prompted to answer my security question regarding the city of my mother's birth. Despite trying variations (capitalized and lowercase), I was unable to pass the verification and am now locked out of my account. I am currently on hold through the provided phone number, enduring the second attempt today. The on-hold music is exceptionally unpleasant, exacerbating my frustration at this situation.

Hello everyone, I encountered an issue while trying to access my Flying Blue account (account number: [redacted]). The login page notified me of multiple failed login attempts, preventing me from logging in. I kindly request to have my account unlocked. Please reach out to me via email at [redacted] to provide further assistance. If email communication is not feasible, I would appreciate receiving a new access code sent to my home address at Brandenburgerstrasse 47, [redacted] Grevenbroich, Allemagne. Thank you for your assistance. Best regards, Thomas Pfeiffer.

I encountered login issues with my Flying Blue account, number [redacted]. The system locked due to multiple failed attempts. Kindly unlock the account or send an email to [redacted] for re-access. In case of email issues, please mail a new access code to my residence at Brandenburgerstrasse 47, [redacted] Grevenbroich, Germany. Thank you for your assistance. Best regards, Thomas Pfeiffer.

My Air France Flying Blue account is functioning correctly, except for an error message I encounter regarding my passport expiry in the My Account dropdown menu. Additionally, when attempting to book a flight, I am met with an "Access Denied" message preventing access to the booking pages on the website. This issue has persisted for weeks despite contacting the support team, particularly "Yukie" from Flying Blue, who acknowledged the problem and promised a resolution. However, after nearly three weeks, the errors persist, and I am unable to book flights through the website. Any assistance in resolving these issues would be greatly appreciated.

Subject: Unusual Activity on Your Flying Blue Account Dear Mr. Porter, We have detected some unusual activity on your Flying Blue account number [redacted]. It appears someone unauthorized may have attempted to access your account. As a security measure, we have temporarily deactivated your account to prevent any fraudulent activity. To reactivate your account, please reach out to our customer service team. We apologize for any inconvenience this may have caused. Kind regards, Frédéric Kahane Director of Flying Blue

I am a Flying Blue Silver member seeking mileage credit for a flight with a partner airline, Delta, on April 29th, [redacted] from Los Cabos to Minneapolis then to Detroit. The originating flight was DL [redacted] departing from Los Cabos at 8.55am. Despite contacting Delta, I was directed to Flying Blue. I have attempted to reach Flying Blue South Africa twice with no response. My contact number is +27 76 [redacted]. Additionally, on August 9th, [redacted], I had a delayed flight from Salt Lake City to JFK with reference GF84HX and flight number DL [redacted], assured of credit due to a mechanical issue causing a 4-hour delay. However, the credits have not been received. I kindly request assistance in checking and confirming mileage credit for these two flights. Thank you. - David

I have been trying to reach Customer Service without success. I received an acknowledgment of my request on Friday, March 4. Name: Minou Fuglesang Flying Blue number: [redacted] I need to make changes to my flight. Currently in Kenya, I was supposed to fly from Tanzania back to Europe on March 22, [redacted]. Original Flight: KLM [redacted] Dar es Salaam - Amsterdam on March 22 KLM [redacted] Amsterdam - Stockholm on March 23 Ticket number: [redacted][redacted] Booking Code: OCCPDT I urgently need to reroute my journey to visit my mother in Spain. I would like to change to KLM Nairobi - Amsterdam - Malaga. If this is not possible, I need to cancel the ticket. Please advise on the necessary steps.

I noticed an unfamiliar charge of $54.12 USD on my credit card statement from April 27, [redacted]. I have no knowledge of this transaction and am uncertain what it is for. During my recent GYT7EU return flights from Paris to New York JFK Airport, my experience at Charles DeGaulle Airport was highly disorganized. The delay of Flight AF010, which was changed four times along with a gate and aircraft change, resulted in a missed connection in New York. The gate agents at Terminal M2 Gate M25 were unhelpful and uncommunicative. I would like a refund of this amount to the original card used for the charge, as I believe this charge is unwarranted. Unhappy with the situation.

On February 23, [redacted], at KLIA airport during check-in for my KL to Singapore to Amsterdam flight, I discovered that my return e-ticket did not include baggage. I promptly paid RM942.00 via Citi Bank credit card for check-in baggage charges to Singapore Airlines. I was given baggage check receipt number [redacted]. I had assumed the baggage charges covered my return on August 18, [redacted], to Toulouse. Despite multiple attempts to reach KLM through Whatsapp since July [redacted], my online record still reflects no baggage purchase for my return trip. My forthcoming flight is AF7515 with Air France on August 18, [redacted]. As a Flying Blue member [redacted], I seek help to resolve this situation. I trust my travel history can attest to this anomaly being unusual, and I hope for a prompt resolution. Email: [redacted] Thank you, Kok KOOI CHAO

Hello, I am reaching out regarding a booking issue I encountered with my flights on Air France. When I initially booked using my Delta Skymiles, the miles were mistakenly credited to my Flying Blue account instead of my Skymiles account. I contacted Delta, and they advised me to seek assistance from Air France to transfer the miles back to my Skymiles account for redemption. Please address this matter promptly. Booking Reference: 4QD52M Passenger: M. Emrani Travel Dates: June 30 - July 1 I would appreciate your urgent attention to rectify this error, as it is one of several issues I have experienced with Air France during this trip. Kindly let me know if you require any additional information to facilitate the correction. Thank you.

Hello, I have a Flying Blue account under the name Lynda ZEFIZEF DJIDI. Recently, I traveled from Algiers to Los Angeles via Paris on Air France (reservation reference V5R4ZU, departure on 19/10/22, return on 26/10/22). However, I cannot find this reservation on my account, and therefore, neither the XP nor the miles are visible. Additionally, I was able to purchase a seat using my miles for the CDG-LAX outbound flight, but not for the return flight. Since I didn't have enough miles to repeat this operation for the return flight, I created a Flying Blue family account, but still encountered issues. I would like to know where the problem lies and how to resolve it to ensure I receive my entitlements. Best regards, Mrs. Lynda Djidi P.S. If the issue is related to the names used on my Flying Blue card, I would like to keep only one DJIDI (first name Lynda).

Hello, I always book my flights with Air France, and sometimes my flight is operated by Delta. How are miles counted when flying on Delta? I was recently credited miles for my trip on October 26th, but not for the return on November 13th. Also, why are there disparities in the calculation of miles for the same route? Apart from October 26th, I always fly direct Paris to New York round trip, but the mileage varies. For instance, Paris to Detroit has fewer miles even though it is a longer route passing over New York. Additionally, what do these XP points (+12 XP, +15 XP, +20 XP, +10 XP, etc.) represent? Thank you, Kind regards, G. LEHOBEY ([redacted] miles, [redacted] miles, [redacted] miles, etc. for the same route)

MOUGET B. and MOUGET C. have been loyal customers of AIR FRANCE, taking a total of 6 flights since [redacted]. Upon checking their Flying Blue accounts, they noticed that MOUGET B. has been upgraded to SILVER status while MOUGET C. remains an EXPLORER, despite always traveling together. Various attempts to resolve this issue before their December 11th, [redacted] flight have been unsuccessful. They are disappointed with the lack of assistance from both the AIR FRANCE Chat support and the airport staff in Geneva. Upon arrival in Paris, their frustration grows when questioned at the LOUNGE without any resolution. Feeling undervalued as customers, they are considering switching airlines for their future travels.

Upon checking my Flying Blue account, I was surprised to see that 83,[redacted] miles expired at the end of [redacted]. These miles were accumulated over a long period, and I had diligently made transactions each year while residing in the US to maintain the account active. In March [redacted], I utilized 49,[redacted] miles for an urgent Europe trip and later booked a flight on Air France in October, with travel on January 3rd. I never received any alert or email from Air France regarding the impending mileage expiration. How can I go about recovering these lost miles?

I have contacted Air France and FlyingBlue multiple times for assistance on a recent flight issue. On March 13th, I had a KLM flight booked from Zurich to Austin for 2 adults. I tried to change the dates and found a new flight for approximately 78,[redacted] points on April 30th. After canceling the original ticket for a fee of around $[redacted], I encountered a problem with the FlyingBlue booking system where it displayed incorrect flights on the wrong days. I have provided a video capture of the issue here: [redacted]. Despite contacting both Air France and FlyingBlue, I was directed back and forth without a resolution. As a result, I had to book another flight for May 1st due to the system error. If I cannot travel on April 30th without additional fees, I am requesting a refund of the cancellation fee along with either a free business class upgrade or a hotel voucher for the extra night.

Hello, I am Adriana M. P. González, and my booking number is TYS2V7. Regrettably, my purse was stolen, along with my passport. I have filed a report with the French police and the Mexican consulate. However, the consulate has informed me that the only way to obtain the necessary documents is to be in Paris on Monday morning. My predicament lies in the fact that my flight departs from Marseille very early on Tuesday morning. Is it feasible to reschedule my Marseille to Paris flight for Sunday afternoon while leaving my Paris to Mexico City flight unchanged? I am aware that ticket changes are typically not allowed, but this is an urgent matter. Any assistance you can offer would be greatly appreciated.