What is the process for resolving disputes between buyers and sellers?

When resolving disputes between buyers and sellers on eBay Southeast Asia, the process typically involves several key steps aimed at ensuring a fair outcome for both parties involved. Initially, it is recommended that both the buyer and seller communicate directly through the messaging system on the eBay platform. This open communication allows for the exchange of information, such as tracking details or product specifications, which might help to clarify any misunderstandings. If direct communication does not resolve the issue, eBay provides a formal resolution center where disputes can be escalated. Buyers and sellers can access this center to report problems such as items not received, items significantly not as described, or issues with refunds and returns. Users are usually encouraged to fill out an online form detailing their concerns. This step is essential for documenting the dispute adequately. Once a dispute is reported, eBay reviews the provided information, including any evidence submitted by both parties. The resolution team then assesses the situation and aims to mediate a solution in accordance with eBay's policies. This may involve issuing refunds or requiring sellers to take specific actions regarding their listings. For further details on the specific resolution policies or procedures, it is advisable to check the official eBay website, where current information regarding disputes is available. Additionally, users can find specific contact information if needed. Using these resources can significantly help users navigate through the process.