What is Waterstone's policy on special orders?

Waterstone's has a friendly and accommodating policy regarding special orders. When a customer is seeking a specific book that is not readily available in-store or through their online catalog, Waterstone's can often assist in locating and ordering the desired title. This service typically includes both newly published works and older titles that may be harder to find. To initiate a special order, one can visit a local Waterstone's store and speak with a bookseller. The knowledgeable staff will take note of the requested title and facilitate the order process. It is important to note that there may be specific terms regarding payment, estimated delivery times, and any applicable fees for special orders. Additionally, customers may want to check the Waterstone's website for further details regarding the special order process, including any relevant contact information for inquiring about specific titles. Overall, Waterstone's aims to provide a positive experience for customers seeking rare or specific books through their special order service.