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What is your return policy?

Asked 2 years ago
Allsaints.com has a well-defined return policy that allows customers to shop with confidence. According to their guidelines, items purchased online can typically be returned within a specified period, usually 28 days from the date of delivery. It is important to return the items in their original condition, which means they should be unworn, unwashed, and still have all original tags attached. If you receive an item that is faulty or not as described, you may have additional rights. When returning items, customers are encouraged to use the return label provided in their package or the one available through the website. This label helps to streamline the process and ensures that the return is tracked. Retaining proof of postage is also a good practice to ensure that you have record of the return shipment. Once the returned items are received and inspected by Allsaints, a refund will typically be issued to the original payment method. It is advisable to check the current website for the most accurate details regarding processing times for refunds and any specific exceptions that may apply. In some cases, certain types of items, such as swimwear or lingerie, may have specific return conditions due to hygiene reasons. Therefore, it is wise for customers to familiarize themselves with the full terms and conditions laid out on the Allsaints website. At any time, customers can look at the current policies detailed on the Allsaints website for updated information regarding returns, as policies may vary depending on promotions or seasons.
Answered Aug 23rd 2025

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