What should I do if I receive a damaged product?

If you receive a damaged product from Totalvac.com, it is important to address the issue promptly to ensure a satisfactory resolution. First, inspect the product and packaging carefully to confirm that it is indeed damaged. Take clear photographs of the damage, as these can serve as evidence when reporting the issue. Once you have documented the damage, you can begin the process of seeking a resolution. Typically, it is advisable to check the current policies and procedures on the Totalvac.com website regarding returns or exchanges. You may find specific guidelines on how to report a damaged product, as well as the steps to take for returning it. It is also helpful to include your order number and pertinent details when communicating about the issue. Many companies, including Totalvac.com, aim to provide customer satisfaction and may offer options such as refunds, exchanges, or replacements for damaged items. Therefore, reviewing the information available on the website can give you clarity on how to proceed and what assistance you may expect.