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What should I do if an item I ordered is damaged upon arrival?

Asked 2 months ago
If an item ordered from Sportsfanfare.com arrives damaged, there are a few steps to follow to address the situation effectively. First, inspect the packaging and the item itself to determine the extent of the damage. It is advisable to take photographs of both the item and its packaging, as these may be requested later in the process. Next, review the return and exchange policy outlined on the Sportsfanfare.com website, as this will provide specific information regarding the procedure for handling damaged items. Typically, it is necessary to initiate a return or exchange within a set timeframe from the delivery date, so prompt action is important. After familiarizing yourself with the policy, reach out to Sportsfanfare.com to report the issue. This may involve filling out a form or providing details through contact options available on their site. Always provide the order number and any other pertinent details to expedite the resolution process. In instances of damaged items, most retailers aim to offer a satisfactory resolution, whether through replacement or a refund, to ensure customer satisfaction. For updated contact information and further instructions, visiting the current web page is recommended.
Answered Sep 20th 2025

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