What is your return policy?

SpaDepot.com has a specific return policy designed to ensure customer satisfaction while maintaining a streamlined return process. Generally, products purchased from SpaDepot can be returned within a defined period, usually within thirty days of the delivery date. To qualify for a return, the items must be unused and in their original packaging. This includes all tags, instructions, and components that came with the product. If the products have been opened or used, it may affect the eligibility for a full refund. It is important to note that certain items may be non-returnable. These can include products that are specifically tailored or customized, as well as items that possess hygiene concerns such as certain chemicals or spa accessories that contact water directly. Customers are encouraged to carefully review the details of the products before making a purchase to avoid any complications during the return process. Additionally, when returning an item, customers are responsible for any shipping costs associated with the return, unless the item received was defective or incorrect. In such cases, SpaDepot typically helps facilitate the return process, making it easier for customers to receive the correct item or a refund. For the most accurate and up-to-date information on return policies, it is advisable to refer to the current web page related to the return policy on SpaDepot.com. This page will provide the most comprehensive details, including any exceptions or additional conditions that may apply.