What is the process for returning an item?

The process for returning an item to Seton.com is designed to be straightforward and efficient. First, customers should ensure that the item they wish to return is eligible for return. Generally, items must be in new, unused condition and returned within a specified time frame from the date of purchase. To initiate a return, customers can locate the return instructions on the Seton website, which typically provide guidance on how to obtain a return authorization number. Once an authorization number has been obtained, customers are usually required to package the item securely, including all original materials such as manuals or accessories. It is important to include the authorization number on the return package to facilitate processing. The next step involves shipping the package back to the address specified in the return instructions. Customers are usually advised to choose a reliable shipping method that provides tracking information, as they may need proof of shipment. After the item is received and inspected, a refund or exchange may be processed, depending on the preference indicated by the customer. For additional details or specific questions regarding the return policy, it can be helpful to consult the relevant section of the Seton website.