What is your policy on products that are defective or not as described?

Scrapbook.com takes product quality and customer satisfaction seriously. If a customer receives a product that is defective or does not match the description provided on the website, they typically have options to resolve the issue. Generally, customers are encouraged to review the return policy outlined on the Scrapbook.com website, which usually details the process for returning items that are faulty or not as described. This often includes specific timeframes in which customers can initiate a return and any required documentation, such as order confirmation or photos of the product issue. Additionally, a customer may need to follow steps for obtaining a return merchandise authorization before sending back the item. It is important for customers to ensure that they gather all necessary information and meet the specified criteria in the return policy to facilitate a smooth process. For the most accurate and current information regarding product returns, customers should refer to the relevant section on the Scrapbook.com website.