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Can I request a refund if my order arrives damaged?

Asked 3 months ago
If an order from Printsasia.com arrives damaged, customers are generally entitled to request a refund or a replacement. The process typically involves assessing the extent of the damage and the specific policies that Printsasia.com has in place for such occurrences. Most often, customers are advised to document the damage with photographs and to retain all original packaging. This documentation may be necessary when submitting a refund or replacement request. It is also important to check the return and refund policy provided on the Printsasia.com website. This document often outlines the steps that need to be followed, such as the time frame within which a damage claim must be made and any specific contact information that may be required to process such requests. Please remember that policies can vary based on the nature of the order and the item in question. Therefore, reviewing the relevant sections of the website will provide the most accurate and up-to-date information regarding refunds for damaged items.
Answered Sep 8th 2025

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