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What are Plusnet's cancellation policies?

Asked 2 years ago
Plusnet has specific cancellation policies that vary depending on the type of service one has subscribed to, whether it be broadband, mobile, or other services. Typically, for broadband and landline services, customers have the right to cancel their contract within a fourteen-day cooling-off period, starting from the day the service is activated. During this period, customers can cancel the service without any financial penalties, provided all equipment is returned in a good condition. If the cancellation occurs after this fourteen-day period, customers may be subject to an early termination charge if they are still within a minimum contract term. The amount of this charge generally depends on how many months are left in the contract. For mobile services, similar cooling-off rights apply, allowing customers to cancel within the initial period without penalties. However, if a customer keeps the service beyond this period, they may also be subject to a termination fee. It is always advisable to review Plusnet's current terms and conditions, as policies may evolve or differ based on individual circumstances or specific promotions. For comprehensive and up-to-date information regarding cancellation policies, customers may find it useful to examine Plusnet's official website for detailed guidance and contact information if needed.
Answered Jul 4th 2025

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