What should I do if my product arrives damaged?

If a customer receives a damaged product from Plexus, it is important to address the matter promptly to ensure a satisfactory resolution. First, they should carefully document the damage by taking clear photographs of the product as well as its packaging. This visual evidence can be helpful when reporting the issue. Next, the customer should review the package for any specific instructions or contact information provided by Plexus for situations involving damaged items. Generally, customers are encouraged to visit the official Plexus website for guidance on their policies regarding damaged products and the steps to follow for returns or replacements. More often than not, there will be a dedicated customer service section that can provide additional support. Following the outlined process will help ensure that the concern is handled efficiently and effectively.