What is your return policy?

Orbaudio.com has a customer-friendly return policy that aims to ensure satisfaction with their audio products. Generally, customers can return items they have purchased within a specified time frame, which is typically thirty days from the date of receipt. This time frame allows customers to thoroughly evaluate their products in their own environment to determine whether they meet their expectations. To qualify for a return, the products must be in their original condition and packaging, and include all accessories and documentation. Orbaudio emphasizes the importance of keeping the original packaging intact to ensure that items can be returned safely and without damage. It is crucial for customers to check the specific guidelines related to the return process on the Orbaudio website, as there may be additional terms and conditions or exceptions for certain products, such as custom or special orders. Once a return is initiated, customers are typically responsible for the shipping costs associated with returning the item, unless the return is due to a shipping error or a defective product. Upon receiving and inspecting the returned item, Orbaudio will process the refund to the original payment method used for the purchase, assuming all conditions are met satisfactorily. For the most accurate and up-to-date information regarding the return policy, it is advisable to visit the Orbaudio website directly. Doing so will provide all necessary details and any potential changes to the policy that may have occurred.