What should I do if I receive a damaged or incorrect item?

If a customer receives a damaged or incorrect item from Noodleandboo.com, it is important to address the situation promptly to ensure the best possible resolution. First, the customer should take a moment to carefully examine the item and its packaging. Documenting any visible damage through clear photographs can be useful for future reference. Next, the customer should refer to the information provided on the Noodleandboo.com website regarding returns and exchanges. This will typically provide detailed instructions on how to initiate a return for a damaged or incorrect item. Most businesses, including Noodle and Boo, have a dedicated policy in place to handle such issues effectively. It is often necessary to return the item to receive a replacement or a refund. Additionally, the customer should keep any original packaging material, in case it is required for the return process. For specific policies regarding damaged or incorrect items, including any time frames for reporting, checking the appropriate section of the Noodleandboo.com website would be beneficial. Overall, maintaining clear documentation will assist in ensuring a smooth resolution process.