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What do I do if I receive the wrong item?

Asked 4 months ago
If you receive the wrong item from Naturasil, there are a few steps you can take to resolve the issue. First, it is advisable to check the packing slip or order confirmation to ensure that the item you received does not match your order. If there is a discrepancy, the next step would be to refer to the company's return policy, which typically outlines the process for returning incorrect items. Many companies provide specific instructions for such situations, including how to package the item, where to send it, and any deadlines that may apply. Furthermore, it may be helpful to visit the Naturasil website, where you could find additional contact information and possibly a customer service section dedicated to resolving order issues. Always ensure that any correspondence includes your order details to facilitate a swift resolution.
Answered Sep 3rd 2025

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