What should I do if my stroller arrives damaged?

If your stroller arrives damaged, there are several steps you can take to address the situation effectively. It is important to evaluate the extent of the damage as soon as the package is received. If you notice any noticeable issues such as physical damage to the stroller or any missing parts, the first thing to do is to take clear photographs of the damage. This documentation will be useful when reporting the issue. Once you have assessed the damage, you should check the packaging for any additional information that may assist you in resolving the issue, such as order or tracking numbers. Mystrollers.com typically recommends reporting the damage as soon as possible, ideally within a day of receiving the product. You may want to review the specific return or damage policy outlined on the Mystrollers.com website, as it often contains essential information regarding procedures to follow in such cases. Usually, customers will be prompted to reach out to the appropriate department to report the damaged product. This might involve completing an online form, sending an email, or making a phone call. Provide them with detailed information including your order number, a description of the damage, and any photographs taken. This information can help expedite the resolution process. Finally, keep an eye on your email for any responses or further instructions. Remember to monitor the website for any relevant updates or policies related to returns and exchanges. Taking these steps can help ensure a smoother resolution and allow you to enjoy your new stroller as soon as possible.