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What should I do if my order arrived damaged?

Asked 2 years ago
If an order from Morevanities.com arrives damaged, it is important to promptly address the situation to ensure a satisfactory resolution. First, carefully inspect the package and the item inside to assess the extent of the damage. It is advisable to take clear photographs of both the damaged item and the packaging, as these will serve as evidence if needed. Next, review the return and exchange policy on the Morevanities.com website to understand the steps you should follow in such situations. Typically, there will be a specific window of time during which you can report damaged goods. Locate the contact information or any designated forms for reporting issues found on the current webpage. This will guide you on how to initiate a claim or return process. When reaching out, provide detailed information about the order, the nature of the damage, and any supporting photographs. This will help the team at Morevanities.com address your issue more efficiently. Taking these steps can help ensure that you receive a replacement or refund for your damaged order.
Answered Oct 10th 2025

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